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Domestic Appliance Insurance Issue


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I have an all over stainless steel Miele Fridge Freezer, 4 years old, insured for repair or replacement through D & G.

 

It developed a fault.

 

The engineer attended and wrote it off.

 

Said we would get a replacement.

 

Replacement arrived today, but only door is stainless steel, sides are epoxy coated in a satin grey.

 

One side is completely visible as you walk into kitchen.

 

Rest of kitchen has stainless appliances.

 

Neither I or the wife are happy.

 

Apparently they only do one all over stainless fridge now which they have offered to us for a £250 upgrade,

although the shelf arrangement is not so suitable for my wife as she isn't very tall.

 

What rights do we have?

 

Could we ask for a different make which is stainless all over?

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depends what type of ins you have

 

D&G did many diff ones.

 

why did you pay for additional cover when the sale of goods act against the retailer covers you for free?

 

dx

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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marks & spencer should have been your first port of call under soga they still run the scheme/site

that's free.

 

anyhow up to you.

 

I think you need to go thru the covers t&C's with a fine toothed comb

to see what you are entitled to

 

it might be an idea to contact M&S via that site

 

and ask if they would be prepared to honour the £250 upgrade

under soga as they ar actually the ones responsible before the D&G.

 

how did you pay also for the fridge

it might well be the credit card company under section 75 can be involved too

 

dx

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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