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    • i'm gonna get a 2nd opinion on this and how you should re-order the above.   i really do think that you need to now clearly portray that the supposed belief that a payment was made you've now realised as a false flag.   the main thrust of your defence should be paperwork issues and how important those are to their successful case. then the  charges issue 
    • is it entitled letter of claim?   dx  
    • Hi could you clarify as it is still unclear about AX as to how they contacted you.   How did AX contact you? (phone, email etc)   How long was it after the accident that AX contacted you?   When AX informed you that you had nothing to pay as this would be paid by the insurance company did you contact your insurance company to verify this before agreeing to AX T&C for the courtesy car?      
    • Hi,   I have received a letter from pra group for a loan from 2013. I have never paid anything towards this loan and it’s no longer on my credit file. What do I do? 
    • Hi  I sold two graphics card to customers on eBay, i used the pacelink to create postage and drop off both items at the same parcel shop, my both parcel were tempered and both of different customer said they received the puppy training pads instead of graphics cards. I use the default insurance on both £25 each.   When i raised the claim to pacelink Hermes admitted for one the parcel that it was damaged, pacelink has issued me £25 which i told them i am not accepting but they still transferred the compensation into my account.   Both of items sold for £780 and £790 respectively. I had to refund both customer, in total it cost me £780+£789.   I want to claim my money back because my both parcels were tempered because i used clear tape when I packed the parcels and when customer received it it was packed with brown tape, in addition to that both customers received puppy training pads of same colour.   I have all the photo avoidance provided by the customers. Conveniently whenever i used royal mail customer received the items perfectly and this time i used Hermes through pacelink and both customer did not received the items.   I have 100% feedback on eBay and sold 5 graphics card in which two were lost through Hermes.    I did recording of both items when doing the packaging. when can been seen at the following urls.           I know the process that i have to write them a letter which i will sent at the following address. Please help me if you have any sample letter. Please help me if i am missing something   Hermes Parcelnet Ltd,  Capitol House,  1 Capitol Close,  Morley  LS27 0WH
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    • Ebay Packlink and Hermes - destroyed item as it was "damaged". https://www.consumeractiongroup.co.uk/topic/430396-ebay-packlink-and-hermes-destroyed-item-as-it-was-damaged/&do=findComment&comment=5087347
      • 25 replies
    • I sent in the bailiffs to the BBC. They collected £350. It made me smile.
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    • Hi @BankFodder
      Sorry for only updating you now, but after your guidance with submitting the claim it was pretty straight forward and I didn't want to unnecessarily waste your time. Especially with this guide you wrote here, so many thanks for that
      So I issued the claim on day 15 and they requested more time to respond.
      They took until the last day to respond and denied the claim, unsurprisingly saying my contract was with Packlink and not with them.
      I opted for mediation, and it played out very similarly to other people's experiences.
      In the first call I outlined my case, and I referred to the Contracts (Rights of Third Parties) Act 1999 as the reason to why I do in fact have a contract with them. 
      In the second call the mediator came back with an offer of the full amount of the phone and postage £146.93, but not the court costs. I said I was not willing to accept this and the mediator came across as a bit irritated that I would not accept this and said I should be flexible. I insisted that the law was on my side and I was willing to take them to court. The mediator went back to Hermes with what I said.
      In the third call the mediator said that they would offer the full amount. However, he said that Hermes still thought that I should have taken the case against Packlink instead, and that they would try to recover the court costs themselves from Packlink.
      To be fair to them, if Packlink wasn't based in Spain I would've made the claim against them instead. But since they are overseas and the law lets me take action against Hermes directly, it's the best way of trying to recover the money.
      So this is a great win. Thank you so much for your help and all of the resources available on this site. It has helped me so much especially as someone who does not know anything about making money claims.
      Many thanks, stay safe and have a good Christmas!
        • Thanks
    • Hermes and mediation hints. https://www.consumeractiongroup.co.uk/topic/428981-hermes-and-mediation-hints/&do=findComment&comment=5080003
      • 1 reply
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Main dealer service - invoiced for wrong oil, claims that correct oil was used

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Dear CAG users,



I recently put my 3-year-old car in for service at a main dealer that is part of a much larger chain. It was a special fixed-price deal for an interim service.



I noticed the next day that the invoice listed an oil of the correct viscosity, but which is not in line with the car manufacturer's recommendations and is not appropriate for an engine with DPF.



It is also suspiciously cheap for the spec that should have gone in (£20 for 4.5L), however the pricing on the itemised invoice was fudged for the price-fixed offer so I'm aware it may not have actually been £20.



After phoning the dealer twice and getting nowhere, I went by in person to speak the service manager.


  1. He showed me some top up bottles of the oil they said they used on the car, which would be a suitable oil but was not what I was invoiced for.
  2. He was not aware of the differences between the oil listed on the invoice and that which they were using (from the same manufacturer with similar but still distinct names).
  3. The chain of dealers appear to have a deal with this oil manufacturer, but it wasn't clear whether they get one product that is used in all cars (in which case I got the right stuff) or several products (in which case its still possible they put the wrong one in).



All through this I was being made to feel like a very awkward customer. Their normal clientele evidently don't ask many questions!



I'm still not convinced that I got the correct oil, but don't know what I can do next. Any ideas?




Edited by mrn21
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I too know of a large car retailer (many branches) who use cheap oil when car presented for "service plan" service.

There is no quick cheap way to identify oil used, but if you take a sample from the sump i think it can be analysed---but don't know by which body.

PM Heliosuk on this one---he will probably know just what can and can't be done.

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Whatever financial action you decide to take I would in the first instance have the oil changed using the correct grade. It's not worth the risk of having the wrong grade in a relatively new engine.

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The main thing here is that it's the correct viscosity. That's the killer on any engine especially with todays extreme tolerances. The fact it is suitable for a DPF is a myth. Oils suitable for these only have an additive which aids to a small and certain extent the emissions. The additives have little or no effect on the actual lubrication properties.


When a garage buys oil it's in vast quantities such as 2000 litres at a time. Oil companies promote this and discount it which enable garages to discount. When invoicing this to the end user the computer systems are not usually set up to determine this so there is a default oil price for the fixed price servicing which is what you probably saw.


As Conniff points out, the mark up on garages oil is horrendous.


On balance you probably got the correct oil but because of computer system limitations it does not show as such.

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Got to the bottom of it with the service manager:

- The dealer only receive one oil, which is appropriate for the car

- The description used on the invoice is incorrect and hasn't been updated for a while, and I was apparently the first person to notice

- I'm satisfied that everything is fine and they are updating the details for future invoices


On the matter of what made the oil on the invoice inappropriate:

- It was of the correct viscosity and met some of the manufacturer specs

- It was not low-SAPS / ACEA C3 (one of the req specs), which could lead to accelerated DPF ash buildup that would not be shifted by regeneration

- It was semi-synthetic

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As pointed out this invoicing issue is not uncommon. It probably met all of the manufacturers specs as well as they are very difficult to differentiate unfortunately. If a diesel with a DPF is used correctly there is no need to use a specific supposedly low ash oil, it just gives dealers an excuse to hype the oil prices.


If an engine can meet Euro 5 regs there is probably no need for DPF's any way. It's just another EU reg that controls imports from countries where cars engines have to have them to meet Euro 4.


Wait until Euro 6 kicks in where the exhausts have to have a substance injected which smells like cats pee!! Coming soon to your area!!


Glad it's all been cleared up though.

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