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    • dx I manage to locate quite alot of paperwork from welcome sent previously - what am I looking for? Im a bit worried that they are going to start court proceedings after their letter last week, im not keen to send them bank statements   Hi peterbard this is a secured loan , i dont believe there is any policy in place   dx should I have sent an SAR to Welcome and Coast even though Coast had taken over the loan?  I have a pile of paperwork i have located thats about 2 reems of paper, from the SAR's I have sent previously.  There is a lot of information - the SAR requests more recently were sent on CDROM and were not accessible after a certain amount of time (i think the username and passcode expire or something)
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    • I sent in the bailiffs to the BBC. They collected £350. It made me smile.
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    • Hi @BankFodder
      Sorry for only updating you now, but after your guidance with submitting the claim it was pretty straight forward and I didn't want to unnecessarily waste your time. Especially with this guide you wrote here, so many thanks for that
      So I issued the claim on day 15 and they requested more time to respond.
      They took until the last day to respond and denied the claim, unsurprisingly saying my contract was with Packlink and not with them.
       
      I opted for mediation, and it played out very similarly to other people's experiences.
       
      In the first call I outlined my case, and I referred to the Contracts (Rights of Third Parties) Act 1999 as the reason to why I do in fact have a contract with them. 
       
      In the second call the mediator came back with an offer of the full amount of the phone and postage £146.93, but not the court costs. I said I was not willing to accept this and the mediator came across as a bit irritated that I would not accept this and said I should be flexible. I insisted that the law was on my side and I was willing to take them to court. The mediator went back to Hermes with what I said.
       
      In the third call the mediator said that they would offer the full amount. However, he said that Hermes still thought that I should have taken the case against Packlink instead, and that they would try to recover the court costs themselves from Packlink.
       
      To be fair to them, if Packlink wasn't based in Spain I would've made the claim against them instead. But since they are overseas and the law lets me take action against Hermes directly, it's the best way of trying to recover the money.
       
      So this is a great win. Thank you so much for your help and all of the resources available on this site. It has helped me so much especially as someone who does not know anything about making money claims.
       
      Many thanks, stay safe and have a good Christmas!
       
       
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    • Hermes and mediation hints. https://www.consumeractiongroup.co.uk/topic/428981-hermes-and-mediation-hints/&do=findComment&comment=5080003
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Good evening fellow CAGgers,

 

I have the following problem.

I have a pending Employment Tribunal hearing in some 1.5 months and now it is a disclosure phase.

The Respondent tries whatever they can in their powers (via a representative) to delay the disclosure.

 

They gave me estimate for delivering the requested documents which was far beyond the date the ET Judge set for agreeing on the bundle. Also, I cannot be sure that they will give me all the docs I requested, they are saying they will first establish the relevance of those to the case.

 

What can I do to force them to disclose the documents quicker? Otherwise I may lose valuable preparation time and it will delay the preparation of my witness statement.

Shall I go and apply for a disclosure order directly?

 

many thanks.

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Is there any way to accomodate this by changing the other deadlines, without affecting the trial date? For example, by changing the deadline for agreeing on the bundle and/or the deadline for exchanging witness statements?

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Hi steampowered and thanks for your answer.

 

It is not really possible without rescheduling the date for the hearing I am afraid.

There are xmas holidays, so it will delay the things even more.

And then nothing guarantees me that when they finally come with the docs, something will be missing and I will have to apply for a disclosure order.

In fact, I am almost certain it is going to happen. A usual trick for employers and their representatives.

I cannot accept it, I will be left without sufficient evidence at the trial.

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What documents are you hoping to receive? Would it work if they provided you with an assurance that the particular documents you are interested in will be provided?

 

If you apply for a disclosure order it is normal that they will at least be granted some sort of extension. It is sensible to agree an extension though there can be horse-trading over how long and how other deadlines will be affected.

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Steampowered,

 

How much extension do you think ET can grant them?

I do not think they will deliver everything I asked because they said they'd need to assess the "releavance" (more like the degree of disadvantage) of this documents once they found them.

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The length of extension depends on (1) the reason for the delay, (2) how much leeway there is to delay disclosure without affecting the trial date, (3) the mood of the judge on that particular day.

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And how 'relevant' are the document to your case? That is for you to decide and you alone, and if they are holding back on items that you know or reasonably believe that they exist, and if you can link them directly to your case, then give an ultimatum. They disclose by a specific deadline, or you will be forced to apply for an order to disclose. Tell them exactly what you need and when.

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But they will not have seen your Witness Statement yet, so how on earth can they determine the relevance of a particular document to your claim? I would remind them of that when you give them the deadline for disclosure of ALL items that you have asked for, and state that those items are necessary for your case.

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