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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Sold Car with Logbook loan Bill of Sale attached


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Hi all,

 

Purchased car from Private seller for Cash

(Have receipt, logbook, service history MOT, proof of ID etc)

Did basic HPI Check which showed Cat D - Negotiated lower price for car.

 

Forward on two months. Yesterday, I received letter from Hermes (LBL) with photocopy of two pages of Bill of Sale. In 21 days they want the car back or me to pay pretty much the same amount I already paid.

 

BOS was stamped at court 4 days after bill was signed. Also did HPI check and it shows as registered with HPI on day BOS was signed,

 

I have seller's mobile, email, linkedin, facebook, but no contact can be made.

 

So right now, I guess I am out of luck.

 

Does anyone have any ideas of help? Would be willing to speak to a solicitor, but I am not sure how to find one who knows about these things.

 

Thanks.

Edited by qwertyuk
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Yes. I think everything is in order "legally" from their side, however I would like a solicitor with a bit of knowledge of the area to look it over.

 

After speaking to the police tonight I will send all the details I have to the loan company.

 

Hopefully they can see that I am an innocent purchaser and that they will be able to offer some goodwill towards me and my situation. Does not seem to be much information or prior experience to go by, so not sure how it will pan out.

 

I will be in serious debt if I have to hand the car back and then go and purchase another car. I don't have the money to buy it again, off of them, after already buying it once before.

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Hopefully they can see that I am an innocent purchaser and that they will be able to offer some goodwill towards me and my situation. Does not seem to be much information or prior experience to go by, so not sure how it will pan out.

 

I will be in serious debt if I have to hand the car back and then go and purchase another car. I don't have the money to buy it again, off of them, after already buying it once before.

 

You should show that you undertook all reasonable steps to check the car's history - and since nothing on the HPi register came up ensure that you argue 'good title' to the vehicle.

 

This article is worth a read: http://www.thisismoney.co.uk/money/cars/article-2111066/Logbook-loan-second-hand-car-trap-One-outstanding-finance-YOU-liable.html

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