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    • Hermes lost parcel.. Read more at https://www.consumeractiongroup.co.uk/topic/422615-hermes-lost-parcel/
      • 49 replies
    • Oven repair. https://www.consumeractiongroup.co.uk/topic/427690-oven-repair/&do=findComment&comment=5073391
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    • I came across this discussion recently and just wanted to give my experience of A Shade Greener that may help others regarding their boiler finance agreement.
       
      We had a 10yr  finance contract for a boiler fitted July 2015.
       
      After a summer of discontent with ASG I discovered that if you have paid HALF the agreement or more you can legally return the boiler to them at no cost to yourself. I've just returned mine the feeling is liberating.
       
      It all started mid summer during lockdown when they refused to service our boiler because we didn't have a loft ladder or flooring installed despite the fact AS installed the boiler. and had previosuly serviced it without issue for 4yrs. After consulting with an independent installer I was informed that if this was the case then ASG had breached building regulations,  this was duly reported to Gas Safe to investigate and even then ASG refused to accept blame and repeatedly said it was my problem. Anyway Gas Safe found them in breach of building regs and a compromise was reached.
       
      A month later and ASG attended to service our boiler but in the process left the boiler unusuable as it kept losing pressure not to mention they had damaged the filling loop in the process which they said was my responsibilty not theres and would charge me to repair, so generous of them! Soon after reporting the fault I got a letter stating it was time we arranged a powerflush on our heating system which they make you do after 5 years even though there's nothing in the contract that states this. Coincidence?
       
      After a few heated exchanges with ASG (pardon the pun) I decided to pull the plug and cancel our agreement.
       
      The boiler was removed and replaced by a reputable installer,  and the old boiler was returned to ASG thus ending our contract with them. What's mad is I saved in excess of £1000 in the long run and got a new boiler with a brand new 12yr warranty. 
       
      You only have to look at TrustPilot to get an idea of what this company is like.
       
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    • Dazza a few months ago I discovered a good friend of mine who had ten debts with cards and catalogues which he was slavishly paying off at detriment to his own family quality of life, and I mean hardship, not just absence of second holidays or flat screen TV's.
       
      I wrote to all his creditors asking for supporting documents and not one could provide any material that would allow them to enforce the debt.
       
      As a result he stopped paying and they have been unable to do anything, one even admitted it was unenforceable.
       
      If circumstances have got to the point where you are finding it unmanageable you must ask yourself why you feel the need to pay.  I guarantee you that these companies have built bad debt into their business model and no one over there is losing any sleep over your debt to them!  They will see you as a victim and cash cow and they will be reluctant to discuss final offers, only ways to keep you paying with threats of court action or seizing your assets if you have any.
       
      They are not your friends and you owe them no loyalty or moral duty, that must remain only for yourself and your family.
       
      If it was me I would send them all a CCA request.   I would bet that not one will provide the correct response and you can quite legally stop paying them until such time as they do provide a response.   Even when they do you should check back here as they mostly send dodgy photo copies or generic rubbish that has no connection with your supposed debt.
       
      The money you are paying them should, as far as you are able, be put to a savings account for yourself and as a means of paying of one of these fleecers should they ever manage to get to to the point of a successful court judgement.  After six years they will not be able to start court action and that money will then become yours.
       
      They will of course pursue you for the funds and pass your file around various departments of their business and out to third parties.
       
      Your response is that you should treat it as a hobby.  I have numerous files of correspondence each faithfully organised showing the various letters from different DCA;s , solicitors etc with a mix of threats, inducements and offers.   It is like my stamp collection and I show it to anyone who is interested!
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Buy as You View rejects television allegations

 

 

ONE of Wales' best-known companies has defended itself in advance of a TV programme going out tonight that makes serious allegations about its sales practices.

The Consumers' Association has launched an investigation into Llantrisant-based Buy as You View after the HTV current affairs series Wales This Week passed over a dossier of material it gathered for tonight's programme.

One of the firm's former salesmen appears describing techniques he claims the company expects its sales staff to use, and which some customers complain about.

The programme also questions the firm's practice of "rolling together" a number of purchases bought at different times into one debt.

Buy as You View, founded in the 1970s, last night hit back at the allegations made in Wales This Week.

The firm, which has more than 40,000 customers across South Wales buying household goods by feeding a meter attached to their TVs, is one of the major supporters of charitable causes in the area.

The children's charity Valleys Kids is supported by the firm, as are many health and education projects.

This year the company gave more than £400,000 to good causes, making it one of the most generous in Wales.

Buy as You View is also backed by some big names. Former Rhondda MP Allan Rogers is a director of the company and the firm has long supported some of the biggest stars in Welsh rugby, including Neil Jenkins.

Rupert Moon, the former Wales and Llanelli star, is a part-time community affairs consultant for the company. He's also a presenter of the popular BBC Wales consumer programme X-Ray.

Wales This Week says it followed up complaints from customers who contacted HTV's The Ferret programme.

It claims the company's salesmen don't explain their high prices and interest charges properly.

They also say they are pressured into buying goods they don't want.

The team has also talked to former salesmen who allege they left the company because they couldn't stand the pressure they were under to achieve financial targets.

The programme also examines the company's accounts. It is one of the most profitable in Wales, making founders Bernard Jones and Gerald Coleman multi-millionaires.

This year the prestigious Sunday Times Rich List estimated the two men were each worth £35m, making them the joint 19th richest men in Wales.

A spokesman for the Consumers' Association confirmed that an investigation had been launched into the company's sales techniques.

Buy as You View spokesman Terry Bunnett said, "As a company which has been in business for over 30 years, we are surprised and disappointed by the fact that Wales This Week is seeing fit to run a programme on the basis of allegations from a very small number of customers who have not previously raised these issues with our customer service department and upon quite incredible and sickening allegations on the part of an ex-employee who has not been identified to us.

"We are appalled by the suggestion made by the ex-employee regarding the treatment of our customers. We are extremely proud of our customers, many of whom have been with us for almost 30 years.

"Customers who view the programme will be equally appalled and angered by the false accusation being made by this ex-sales employee, as these customers will know that we operate only the very highest standards of customer service for which we as a company are known in our industry.

"You may be interested to know that 70% of our business comes in via the telephone from existing customers and customer referrals.

"Clearly, we make no excuse for the fact that we are a retail sales organisation, where a healthy atmosphere of competition exists within our sales force, which currently comprises some 350 personnel within a total staff of some 700."

The programme goes out at 11pm tonight on ITV1 Wales

=========================================

Article source: walesonline.co.uk

 

Dated: Exactly ten years ago today. Since reading this forum section I see BAYV has more serious allegations than 10 years ago.

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Supporting a charity is not cause to rip off the folk in the street and you can bet the only reason there are charity donations is because they get a tax break on it.

 

Their attempt to defend their practices is tantamount to calling their customers liars.

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