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Where is my Lifestyle Services Group [Barclays] insurance?

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I was going to check on my insurance with Lifestyle Services Group [set up through Barclays account].

Firstly when I went onto Lifestyle Services Group login website it didn't recognize my login credentials, then when I wanted recover password [in case I forgot] it didn't know my login [e-mail] at all!

Then when I attempted to recover account by providing bank sort code and account number - it claimed it never was set-up! [same account whole life]

 

When I called them they can see that I had my old phone insured trough Barclays but no sign of new phone insurance. Only that I have had cancelled old phone insurance. In fact I had not cancelled insurance - only updated with new phone. But - well - Lifestyle Services Group can not say it is true.

 

Called Barclays - they even say I couldn't have any free insurance on mobile handset because there was never any free insurance.

In fact there was.

 

I have set up this kind of insurance to my wife's phone and she have a written confirmation of the policy. She had policy for an old phone and recently [June 2013] on a new one - after updating phone details on the policy [she couldn't log in on the website neither].

 

When Barclay guy said I didn't have any policy - and there never was free, I got my wife on the phone, then I asked him about where hers policy is coming from and why this one was free? He didn't know - there was nothing on a system. Not information about policy nor there was any debit from account that would pay for some extended cover OR premium Barclays account

 

Help.

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That was some timeago :)

 

I like seeing myself final solution in threads... so...

 

For 2 years I kept my phone in a drawer, but it was worth it. After dealing with Ombudsman [might be 8-24 months can't remember], I was asked to send my broken phone to someone. Then I was paid for the phone the amount it was worth at the time of attempted claim, also on top of that Bar.clays paid something like a 100-200 for making trouble.

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