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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.


      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Advice on filing a CCJ against a client

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Hi there,


I work as a self employed graphic designer and have done for 5 years now.


I did some website designer for a website developer and this was completed to his brief 2 months ago. When I sent him the files (screen visuals) to look at he acknowledged receipt of them and also acknowledged that he was really pleased with the work and that all his fellow band members (it was a website for a band he's in) also liked the website design and that he would get back to me over the next couple of days with a "few amends".


I waited and waited and then 2 weeks later chased him on the amends. He apologised he was taking so long and would get back to me over the next couple of days. He never did. So i chased a week later etc etc and this has now gone on for nearly 3 months. I then invoiced 2 weeks ago and emailed him and said that he's left me with no choice but to invoice for the entire job as the work was completed to spec. He promised to make payment within a few days and, of course, he didn't.


My invoices always have a 2 week payment term on them. When this was reached I chased him again and told him he leaves me no option to take further action to recover the debt. He replied saying that I can't invoice him for work that is incomplete upon which i pointed out that it is only incomplete due to him not returning to me with the"simple amends" and that it is his actions (or lack of actions) that is obstructing the job completion.


Even though this is only for a few hundred pounds, to me, it is the principle of it all. As a self employed person some companies try to pull the wool over your eyes and try, at times, to skip payment. On principle I'm willing to drag him through the courts. I'm a stubborn arse.


My question is really to ask for your advice. We had no contract, but there must be a level of fairness that comes into play in the courts. All the work, briefing, and quotes and communication is by email so I have that as evidence against him. Even the emails that acknowledge he's happy with the work done and also the email that acknowledges he owes money and has made promise to pay it (even though he didn't). Do you feel that nearly 3 months of waiting on him and chasing him is fair to say "enough is enough" and file a CCJ with him? (I try to justify it by saying to myself that if it was a decorator that was hired and painted a full house and has so far waited 3 months for the homeowner's feedback and payment, they would surely have sued by now!).


I do feel this guy has no intention to pay or just play games.


Many thanks!


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