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    • I'm at work now but promise to look in later. Can you confirm how you paid the first invoice?  It wasn't your fault if the signal was so poor and there was no alternative way to pay.  There must be a chance of reversing the charge with your bank.  There are no guarantees but Kev  https://find-and-update.company-information.service.gov.uk/company/09766749/officers  has never had the backbone to do court so far.  Not even in one case,  
    • OK  so you may not have outed yourself if you said "we". No matter either way you paid. Snotty letter I am surprised that they were so quick off the mark threatening Court. They usually take months to go that far. No doubt that as you paid the first one they decided to strike quickly and scare you into paying. Dear Chuckleheads  aka Alliance,  I am replying to your LOCs You may have caught me the first time but that is  the end. What a nasty organisation you are. You do realise that you now have now no reason to continue to pursue me after reading my appeal since you know that my car was not cloned. Any further pursuit will end up with a complaint to the ICO that you are breaching my GDPR.  Please confirm that you have removed my details from your records. ------------------------------------------------------------------------------------------------------------------------------------------------------------ I haven't gone for a snotty letter this time as they know that you paid for your car in another car park. So using a shot across their bows .  If it doesn't deter them and they send in the debt collectors or the Court you will then be able to get more money back from them for  breachi.ng your data protection than they will get should they win in Court-and they have no chance of that as you have paid. So go in with guns blazing and they might see sense.  Although never underestimate how stupid they are. Or greedy.
    • Thank you. Such a good point. They did issue all 3 before I paid though. I only paid one because I didn’t have proof of parking that time, only for two others.    Unfortunately no proof of my appeal as it was just submitted through a form on their website and no copy was sent to me. I only have the reply. I believe I just put something like “we made the honest mistake of using the incorrect parking area on the app” and that’s it. Thanks again for your help. 
    • They are absolute chuckleheads. You paid but because you entered a different car park site also belonging to them they are pursuing you despite them knowing what you had done. It would be very obvious to everyone, including Alliance that your car could not have been in two places at the same time. Thank you for posting the PCN so quickly making it a pity that you appealed since there are so many things wrong with it that you as keeper are not liable to pay the charge. They rarely accept appeals since that would mean they lose money but they have virtually no chance of beating you in Court. Very unlikely that they will take you to Court given the circumstances. Just in case you didn't out yourself as the driver could you please post up your appeal.
    • Jasowter I hope that common sense prevails with Iceland and the whole matter can be successfully ended. I would perhaps not have used a spell checker just to prove the dyslexia 🙂 though it may have made it more difficult to read. I noticed that you haven't uploaded the original PCN .Might not be necessary if the nes from Iceland is good. Otherwise perhaps you could get your son to do it by following the upload instructions so that we can appeal again with the extra ammunition provided by the PCN. Most of them rarely manage to get the wording right which means that you as the keeper are not liable to pay the charge-only the driver is and they do not know the name and address of the driver. So that would put you both in the clear if the PCN is non compliant.
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Bad service


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Hello and welcome to CAG.

 

Can you tell us a bit more about your story please? Have you gone through the normal complaint procedures? Your thread title implies that things haven't gone well.

 

We have a Hastings rep who should be along later, possibly he can help.

 

My best, HB

Illegitimi non carborundum

 

 

 

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  • 2 weeks later...
  • 3 weeks later...

Hastings Direct...

Due to an unfortunate circumstance i ended up paying them 'two'(!) days late. The=y had a penalty charge of £20 and added it to my monthly payment with interest. I asked them to rescind that and the answer was 'If we do it for you we'd have to do it for everyone' I retorted with 'I'll never insure with you again no matter how you appear in a year' and the answer was 'Do as you like'.! By that I decided I'd already made a wrong decision initially!

Michael

When I was young I thought that money was the most important thing in life; now that I am old I know that it is. (Oscar Wilde)

--I like to be helpful wherever possible however I'm not qualified in this field. I do consider carefully anything important (normally from personal experience) however please understand that any actions taken are at your own risk--

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If you see my post about Hastings Direct you'll see I've been having problems with them as well. I too was slapped with the £20 penalty charge as well. I had exactly the same response as you, ' If we do it for you we'd have to do it for everyone', they seem unwilling to budge and don't care if you no longer insure with them. Like you I for one will never insure with them again.

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Well thank you for that response. Appreciated to say the least. I'm guessing this company relies on their so called 'customer service values' for what that means. They say they want to be fair however the knockdown is they really live as most insurers that when renewals come up their current customers will simply rebook with them. These days not such a good belief. Personally I spend my one hour a year using god forbid, martin's money tips and work through the suggested sites to visit. I can assure everyone that it's a godsend and in one year saved me a fortune. Hastings Direct as all vehicle insurers somewhere to have their first years renewal and leave!

Michael

When I was young I thought that money was the most important thing in life; now that I am old I know that it is. (Oscar Wilde)

--I like to be helpful wherever possible however I'm not qualified in this field. I do consider carefully anything important (normally from personal experience) however please understand that any actions taken are at your own risk--

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I have been trying to get through to Hastings since 10am today and not had the phone answered, only went with this company as was cheaper then my previous insurer, I am only wanting to change my car details as otherwise not able to drive my " new" car

R.I.P my beautiful grey ghost, gone but never forgotten, taken so suddenly, 04/07/2004 ~ ~ 02/03/2017

Gone but never forgotten,Little Miss Sunshine, Alisha Marie. 15/12/2005 ~ ~ 13/02/2006

Our  beloved Dalmatian Jazz,  gone to join Wal at Rainbow Bridge, hope you are now pain free .  20/9/2005 ~ ~ 24/3/2019

 

 

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I have been trying to get through to Hastings since 10am today and not had the phone answered, only went with this company as was cheaper then my previous insurer, I am only wanting to change my car details as otherwise not able to drive my " new" car

 

You may have to phone their sales number 0844 8793033. Perhaps customer services for existing customers does not open on Sundays.

We could do with some help from you.

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have tried all numbers,deff open all u get is sorry we are busy :(

Sunday : 10 am - 5 pm

I even tried to phone them yesterday and got no answer either, really bad, need to get the car on the road so can get to work

Edited by snowdragon

R.I.P my beautiful grey ghost, gone but never forgotten, taken so suddenly, 04/07/2004 ~ ~ 02/03/2017

Gone but never forgotten,Little Miss Sunshine, Alisha Marie. 15/12/2005 ~ ~ 13/02/2006

Our  beloved Dalmatian Jazz,  gone to join Wal at Rainbow Bridge, hope you are now pain free .  20/9/2005 ~ ~ 24/3/2019

 

 

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Hi Bobcat2, Thank you for posting. We had a planned upgrade to our systems over the weekend which was the cause of higher than usual call volumes. We hope that you managed to get through, if not then please feel free to send us all the details by email and we will be happy to help. [email protected] Many Thanks, Jamie

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