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BAYV threaten to report goods as stolen on issued direct debit from 9 days ago*RESOLVED*


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Hi

 

I'm currently on maternity leave and has to hand my phone into the office

- this has meant someone else having my usual mobile phone for the last month!

 

Today as recorded a text looking for me and threatening to report the goods stolen to police if I didn't call him by tomorrow morning.

 

I have actually missed my direct debit this month which I know is my responsibility

- payment comes out on 1st every month and this is the first month I have missed it

(my last payment is July 2014 so I'm a fair way into my contract).

 

I will probably not be in a position now to bring the payments up to date now until 20th (next Friday)

and I have never been behind or missed a dd before with BAYV.

 

I am disturbed however that they can contact the police to say I have stolen goods?!?!

 

Another thing - I moved house a year ago. Was I supposed to inform

Them as he mentioned this to my colleague too.

 

Thanks for your help.

 

Just want to get it resolved now but it's also got the added embarrassment of my work now being aware

that I am in potential financial difficulties and have people chasing for money.

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well you cant really blame Bayv for ringing that mobile

they didn't know it was a works mobile.

 

however as for the police issue

 

its a civil matter nothing to do with them

 

if you've got the msg then the OFT/TS wold love tohear it I bet.

 

std practice mind by these companies

its a threat that holds no water anyhow.

 

as for payment.

 

not being charged theircompulsory insurances are you...

 

you don't need them and they can be reclaimed with interest.

 

so's you prob owe nowt.!!

 

dx

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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Yes I am paying the insurances actually.... Was told by the account manager that because I couldn't provide a copy if my house insurance, that I couldn't have the goods without it!!

 

How do you go about claiming it back?

 

Yes I appreciate that's the number they had for me but it's just the nature of the text "contact me or else I'm going to the police"!

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yes well their 'collection' staff will use any tactic...even if they themselves don't know the law...urmm...

 

if you click the blue brighthouse bit right up the top

you'll be on this bh forum homepage

scroll down.

 

lots of threads there to read on reclaiming

 

basically, you need to know

 

the dates and amounts

and

their interest rates.

 

dx

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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Hi

Please keep that text safe and forward it to as many other phones you have to keep it safe. This practice is intimidatory and as such this needs to be reported to Trading Standards. The police will NOT get involved in a civil matter except to keep the piece.

 

As it happens BAYV come on this forum but I would suggest if they ask you not to post, ignore them

If you are asked to deal with any matter via private message, PLEASE report it.

Everything I say is opinion only. If you are unsure on any comment made, you should see a qualified solicitor

Please help CAG. Order this ebook. Now available on Amazon. Please click HERE

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ideally you should yes.

 

dx

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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Just a word of warning. BAYV once reported me to the police saying I had stolen goods (even though I told them I moved and they never sent a collector out) and I was on bail for 6 months even though BAYV had absolutely no evidence.

:cool::cool: Blondmusic :cool::cool:
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Just a word of warning. BAYV once reported me to the police saying I had stolen goods (even though I told them I moved and they never sent a collector out) and I was on bail for 6 months even though BAYV had absolutely no evidence.

 

Can they actually just do that?! Just call the police and say you have stolen goods?

 

I'm just really surprised that this has happened today to be honest. As I say, I have never missed a payment before and for them to say they are going to the police when a payment is 9 days late, I just find that unbelievable. I am

Also 2/3 the way through my agreement so from reading the other posts on here, that makes some kind of a difference?

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Yes I am paying the insurances actually.... Was told by the account manager that because I couldn't provide a copy if my house insurance, that I couldn't have the goods without it!!

 

How do you go about claiming it back?

 

Yes I appreciate that's the number they had for me but it's just the nature of the text "contact me or else I'm going to the police"!

 

Under the Data Protection Act they should have discussed nothing about the account to any one who answered the phone. The most that they could have requested was your current contact details. If they mentioned that you missed a payment to whoever answered the phone or even said you had an account with them, they have contravened the Data Protection Act and it can have consequences for them.

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It was actually a text message (in response to his) - my colleague responded and said that I was on maternity leave and that phone wasn't being used by me, and I believe she offered to get contact details for them to contact me direct. He responded saying "it appears she has moved house without informing us, I called twice by no answer".

 

I spoke to the Area Manager today and he is accepting my payment next week. His explanation was that the guy working the area I live in at the moment isn't usually on that patch so doesn't know the customers etc. Said he would speak to him about the texts etc. Just relieved that it's sorted to be honest... hopefully I won't be getting any other hassle.

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Either way they had no right to try to threaten and pressurise you by telling you they would report the goods as stolen to the police. IMHO you should be informing the police that BAYV are using threats against you which involves the police and in addition mention this to the regional manager. A letter to the local Police Commissioner should suffice.

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Dear Newcastle48

 

Given the seriousness of this complaint I would ask that you contact either myself or Elaine Mockler direct on either

 

[email protected] or

[email protected]

 

Unfortunately I am unable to comment on certain specific information on this open forum,

 

however for clarity what I can confirm is I in no way tolerate this type of alleged behaviour

and will dismiss any employee who is proven to have acted in this way.

 

However I am sure as you can appreciate this matter must first be investigated

and supporting evidence provided (Copy) to allow the correct outcome.

 

In addition as with every complaint,

as mentioned by the site team here,

you have the right to raise this matter with the any relevant body

and indeed this is quite often an good way to ensure a correct resolution to any complaint.

 

Kind Regards

 

Graham Clarke

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His explanation was that the guy working the area I live in at the moment isn't usually on that patch so doesn't know the customers

 

 

Yes, it is serious and I see no mention of a reprimand. Is this language company policy? it's certainly not a one off going by the threads on here.

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Can they actually just do that?! Just call the police and say you have stolen goods?

 

I'm just really surprised that this has happened today to be honest. As I say, I have never missed a payment before and for them to say they are going to the police when a payment is 9 days late, I just find that unbelievable. I am

Also 2/3 the way through my agreement so from reading the other posts on here, that makes some kind of a difference?

 

Yes they did that to me around 6 years ago. Police wanted me to accept a caution despite the fact BAYV had absolutely no evidence. My solicitor told me to refuse the caution. A few weeks later the police dropped the case but for 6 months BAYV kept telling the police they would provide evidence.

 

After all that I wrote to BAYV by recorded delivery a total of 7 times but they only replied once. I ended up contacting the FOS and they had the same problem trying to get BAYV to reply to them. In the end the FOS got BAYV to write the debt off as a full and final settlement of my complaint.

 

A few years later BAYV 'sold' my alleged debt (that was written off) to an aggressive debt collection company. After getting no joy from BAYV I had to contact the FOS again who managed to sort it out. I still have all the letters I sent BAYV and I have the letter off the FOS saying the debt has been written off. Good job I've kept all that.

 

BAYV are a complete nightmare and they are best avoided.

:cool::cool: Blondmusic :cool::cool:
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Sadly, threatening to involve the police & involving the police

appears pretty much std practice across the country.

lots of threads here relate to such.

 

that intimates, at some point, countrywide training to involve them?

 

lets hope things have now changed.

 

in particular this thread:

 

http://www.consumeractiongroup.co.uk/forum/showthread.php?309656-Police-arrest-customer-to-allow-Buy-As-You-View-to-seize-goods

 

which sadly went dead

 

dx

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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I contacted Graham (CEO Buy As You View) as requested above. I'm pleased to say he has dealt with this really quickly and has offered to write off the outstanding balance as compensation!!

 

I don't agree obviously that police threats etc. should happen, but I'm very pleased that my situation is resolved.

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He probably didnt want the negative press. Id flag it up regardless.

Any advice i give is my own and is based solely on personal experience. If in any doubt about a situation , please contact a certified legal representative or debt counsellor..

 

 

If my advice helps you, click the star icon at the bottom of my post and feel free to say thanks

:D

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I contacted Graham (CEO Buy As You View) as requested above. I'm pleased to say he has dealt with this really quickly and has offered to write off the outstanding balance as compensation!!

 

I don't agree obviously that police threats etc. should happen, but I'm very pleased that my situation is resolved.

 

Good to see that Graham has resolved this for you.

 

Seeing as you are on first name terms with the CEO (he refuses to reply in my thread which also a harassment complaint) maybe you should make a claim for the insurances you have already paid to BAYV?

 

Hopefully, Graham himself will be able to assist you in this. If not, I am sure others on this website can help you reclaim your insurance money from BAYV.

If I've given you advice, then it is just my thoughts / opinions - doesn't mean I am right!

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I contacted Graham (CEO Buy As You View) as requested above. I'm pleased to say he has dealt with this really quickly and has offered to write off the outstanding balance as compensation!!

 

I don't agree obviously that police threats etc. should happen, but I'm very pleased that my situation is resolved.

 

Well done. As a guideline to others, what amount was written off?

 

If you don't want to put it on open forum, say so and I will PM you (as you can't yet) or just tell me to keep my busybody nose out :lol:

 

II will mark your thread resolved

If you are asked to deal with any matter via private message, PLEASE report it.

Everything I say is opinion only. If you are unsure on any comment made, you should see a qualified solicitor

Please help CAG. Order this ebook. Now available on Amazon. Please click HERE

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