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    • urm the link in my post…..
    • Hi, where do I find the standard sticky please, I’ve looked but I think I am missing it 🙄
    • Hi Rei and thanks for the update.   Your post confirms what we're telling folk all the time - Harlands/CRS, Zinc and their pet "solicitors" continue to make demands but they fail to do anything substantial to back up their threats.   Hence our continuing advice to NOT respond to demands by letter, email or phone, because they'll do nothing that will affect your credit rating, or that will force you to pay.  
    • Hi GHL and welcome to CAG   You now have your own thread to use from here on ( to avoid hijacking someone else's thread where you first posted).   I assume there were 2 separate m/ships and not a joint m/ship, but please confirm.   I hope you've read other threads here which should help you understand how Harlands/CRS operate. They use every opportunity to make far more money from missed payments and penalty fees, than what they make from taking a percentage fee from ongoing monthly gym fees.   Yours was a rolling monthly m/ship so you only needed to give them notice to quit but there was no minimum 12 month term. Hence all you owe them is £19.99 each.   Write a letter to Harlands, each of you :- 1. Offering to pay the £19.99 for the notice period you failed to give 2. Offer valid for 14 days only. 3. Offer withdrawn if they fail to accept, or if they demand any higher amount.   Post a draft of your letter here first so we can check it.    Letter(s) should be sent from the PO and get a free Certificate of Posting from the PO Counter.  
    • King I fully understand the mother was living there on her own and only one named on the tenancy agreement.   As for your comment that after informed of the passing in a few days they pack tenants belongings and store them and change the locks this I completely disagree with.   In my are the different HA (and there are many) in a scenario like this will:   Communicate with the executor/family member once informed of bereavement informing them of any succession rights, property to be handed back ( 28 days on being informed of above) if unable to must notify the HA to ask for an extension.   After the 28 days if no contact the HA will then follow its Abandonment Policy.   If contact made after 28 days and no extension has been granted HA will then go to court to claim property back.   Once this is done and no contact off to court to claim property back only then will the enter the property unless in an emergency or legally required i.e. gas safety inspection even then may need to go to court for that to get access.      
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Credit Expert Insurance Reclaim? **WON £150 Compensation**

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damn I cant find one of my own posts here

 

 

when the price changed [6.99 - 9.99 ]

 

 

they wrote a letter/ sent an email

 

 

it CLEARLY says it IS for ID fraud protection.

 

 

the date of 2012 is important [claimfrom date


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damn I cant find one of my own posts here

 

 

when the price changed [6.99 - 9.99 ]

 

I'm sure I read that post dx :)

 

They are at the 'ham' and got away with it for ages.


 
 

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Been paying the £14.99 as well, is their a stock letter/email to send to them asking for a refund?

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I'd be interested in a stock letter too, if anyone has one. I was a subscriber from 15/10/2010 (on a one month free trial) to 12/3/2012 at £7.99 per month and would definitely be interested in finding out whether I am eligible for a refund. Unfortunately, I think the letter that I was sent has since been disposed of as I moved overseas in 2011.

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A stock letter or, a stock letter that could be amended would be ideal for me as my letter writing skills aren't the greatest. I had trouble cancelling the free trial in the first place and got talked into (like a mug) keeping the service. Not once was this ID theft insurance malarkey mentioned.

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this is my attempt at a stock letter

 

- ive decided to try and add the bit about calling the customer service - you could say you directly queried membership and refused to give your id

 

feedback appreciated

 

 

Dear Experian Customer Services

 

Reference:

 

I am writing to you in reference to the above account and a full break down of the current membership fee. In December 2012 you announced a price increase from £6.99 - £9.99 per month and stated this will allow customers the chance to access reports and see your score at any time. Also there is another sentence which states “You’ll also get increased awareness of any identity fraud against you”.

 

I have recently came across a case where one of your members questioned the above prices as this member found that the “awareness of any identity fraud against you” failed to make people aware that this was an insurance automatically placed on the new price. This insurance is something I do not agree with and I believe has been miss sold to me.

 

I request that my account be looked at and all monthly fee’s that have this insurance attached from December 2012 to XXXXX be reimbursed to me as it’s something that given the chance I would NOT have had on my account. I also request that any membership fee prior to December 2012 containing any form of insurance or added feature that was not clearly explained or visible is refunded to me as soon as possible.

 

I called customer services to query the fees a few days ago and is was told clearly that my £9.99 membership does not contain any insurance or extra ID protection. However I have a copy of an email that suggests otherwise

 

I look forward to hearing back from you as soon as possible

 

Regards

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as this case was resolved

 

 

thread is now closed

 

 

please start a new thread

 

 

of your own

 

 

dx


PLEASE DONT HIT QUOTE IF THE LAST POST IS THE ONE YOU ARE REPLYING TOO.

MAKES A THREAD TWICE AS LONG TO SCROLL THROUGH!

please do not post jpg images directly to a topic..USE PDF ....READ UPLOAD.

 

WE CAN'T GIVE ADVICE BY PM - IF YOU SEND ME A LINK TO YOUR THREAD - I WILL BE HAPPY TO OFFER HELP THERE

Single Premium PPI Q&A Read Here

Reclaim mis-sold PPI Read Here

Reclaim Bank Account, Loan & Credit Card Charges Read Here

The CAG Interest Tutorial Read Here

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style="text-align:center;"> Please note that this topic has not had any new posts for the last 1758 days.

If you are trying to post a different story then you should start your own new thread. Posting on this thread is likely to mean that you won't get the help and advice that you need.

If you are trying to post information which is relevant to the story in this thread then please flag it up to the site team and they will allow you to post.

Thank you
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