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Credit Expert Insurance Reclaim? **WON £150 Compensation**

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damn I cant find one of my own posts here

 

 

when the price changed [6.99 - 9.99 ]

 

 

they wrote a letter/ sent an email

 

 

it CLEARLY says it IS for ID fraud protection.

 

 

the date of 2012 is important [claimfrom date


PLEASE DONT HIT QUOTE IF THE LAST POST IS THE ONE YOU ARE REPLYING TOO.

MAKES A THREAD TWICE AS LONG TO SCROLL THROUGH!

please do not post jpg images directly to a topic..USE PDF ....READ UPLOAD.

 

WE CAN'T GIVE ADVICE BY PM - IF YOU SEND ME A LINK TO YOUR THREAD - I WILL BE HAPPY TO OFFER HELP THERE

Single Premium PPI Q&A Read Here

Reclaim mis-sold PPI Read Here

Reclaim Bank Account, Loan & Credit Card Charges Read Here

The CAG Interest Tutorial Read Here

spreadsheets 

 

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damn I cant find one of my own posts here

 

 

when the price changed [6.99 - 9.99 ]

 

I'm sure I read that post dx :)

 

They are at the 'ham' and got away with it for ages.


 
 

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RIP: Rooster-UK - MARTIN3030 - cerberusalert

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Been paying the £14.99 as well, is their a stock letter/email to send to them asking for a refund?

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I'd be interested in a stock letter too, if anyone has one. I was a subscriber from 15/10/2010 (on a one month free trial) to 12/3/2012 at £7.99 per month and would definitely be interested in finding out whether I am eligible for a refund. Unfortunately, I think the letter that I was sent has since been disposed of as I moved overseas in 2011.

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A stock letter or, a stock letter that could be amended would be ideal for me as my letter writing skills aren't the greatest. I had trouble cancelling the free trial in the first place and got talked into (like a mug) keeping the service. Not once was this ID theft insurance malarkey mentioned.

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this is my attempt at a stock letter

 

- ive decided to try and add the bit about calling the customer service - you could say you directly queried membership and refused to give your id

 

feedback appreciated

 

 

Dear Experian Customer Services

 

Reference:

 

I am writing to you in reference to the above account and a full break down of the current membership fee. In December 2012 you announced a price increase from £6.99 - £9.99 per month and stated this will allow customers the chance to access reports and see your score at any time. Also there is another sentence which states “You’ll also get increased awareness of any identity fraud against you”.

 

I have recently came across a case where one of your members questioned the above prices as this member found that the “awareness of any identity fraud against you” failed to make people aware that this was an insurance automatically placed on the new price. This insurance is something I do not agree with and I believe has been miss sold to me.

 

I request that my account be looked at and all monthly fee’s that have this insurance attached from December 2012 to XXXXX be reimbursed to me as it’s something that given the chance I would NOT have had on my account. I also request that any membership fee prior to December 2012 containing any form of insurance or added feature that was not clearly explained or visible is refunded to me as soon as possible.

 

I called customer services to query the fees a few days ago and is was told clearly that my £9.99 membership does not contain any insurance or extra ID protection. However I have a copy of an email that suggests otherwise

 

I look forward to hearing back from you as soon as possible

 

Regards

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as this case was resolved

 

 

thread is now closed

 

 

please start a new thread

 

 

of your own

 

 

dx


PLEASE DONT HIT QUOTE IF THE LAST POST IS THE ONE YOU ARE REPLYING TOO.

MAKES A THREAD TWICE AS LONG TO SCROLL THROUGH!

please do not post jpg images directly to a topic..USE PDF ....READ UPLOAD.

 

WE CAN'T GIVE ADVICE BY PM - IF YOU SEND ME A LINK TO YOUR THREAD - I WILL BE HAPPY TO OFFER HELP THERE

Single Premium PPI Q&A Read Here

Reclaim mis-sold PPI Read Here

Reclaim Bank Account, Loan & Credit Card Charges Read Here

The CAG Interest Tutorial Read Here

spreadsheets 

 

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Share on other sites
style="text-align:center;"> Please note that this topic has not had any new posts for the last 1870 days.

If you are trying to post a different story then you should start your own new thread. Posting on this thread is likely to mean that you won't get the help and advice that you need.

If you are trying to post information which is relevant to the story in this thread then please flag it up to the site team and they will allow you to post.

Thank you
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