fallen victim to Ebay Buyer Fraud

[pinnate]

I've traded on Ebay since 2006 but

 

have recently fallen victim to a buyer's fraud which Ebay refuses to do anything about because they receive their fee.

 

Bthe buyer pays for item but puts freeze on Paypal transaction and refuses to return item.

 

Ebay won't do anything because the payment is recorded as being made and they also take their fee.

 

Paypal won't do anything because the transaction concerns an Ebay item and they refer you back to them.

 

In summary, I loose the item, the initial postage and my Ebay fee. The 'buyer' gets it free.

 

I've spent literally hours online and on the phone with Ebay's customer services, to no avail.

 

They've also taken down any posts I make about this problem, on their online community.

 

Ebay and Paypal are very closely connected in terms of shareholding and business. You cannot expect one to investigate the other as I have found to my cost.

 

This is an easy fraud for buyers to make; expect it grow.

 

I no longer sell online.

[ashmk]

Get on Twitter and create a stink. Keep nagging them, use @askebay

[dx100uk]

own thread created

 

dx

[johnym]

You can’t name and shame on the Ebay community forums that’s why you probably had your posts removed. Anyway it’s quite a hostile place, a few of the regulars will pick away at your listings, t&c’s question whether you’re a really a private seller or a business seller in disguise, completely ignoring the issue you posted about.

 

Sounds like your buyer has opened a dispute and PayPal have frozen their payment pending the dispute outcome.

 

If they don’t respond to the dispute or don’t return the item (tracked) within a set time the dispute will time out and PayPal will give you back the money. Whatever you do DON’T escalate the dispute yourself.

 

Sometimes Ebay/PayPal (they’re one and the same) will issue a no fault refund, refunding your buyer from their own pockets. If your buyer has received a refund from your PayPal account and they have not returned the item phone customer services and inform them of their mistake.

[raydetinu]

it is often the case that they will refund buyer, depending on what the claim is for, themselves or wait until item is returned if that was agreed between you and the buyer.

if the buyer has been refunded and goods not returned the only recourse is to take them to court, if you feel it is worth it.

Ebay is very buyer orientated.