yet another EX-CUSTOMER of VODAFONE!

[Anchco]

I've being with Vodafone for nearly 2 and half years starting the contract with only a 12 month sim only contract,

i have served my minimum term of them 12 months so

 

i have the right to cancel with 30 days notice with an extra months bill added on.

 

When i swapped at phone4u

i asked several times and each time they confirmed that i could leave them only having to pay an extra month without having to pay a cancellation fee.

 

I went onto the vodafone live chat room with one of their helpers for swaping my number over to my new network,

and they confrimed that i will only pay another month and any extra cost such as calling abroad but no cancellation fee.

 

I looked through my emails last night and found "Your bill is ready" email from Vodafone and it was for £67.46

 

i tried to view my bill online and they wouldn't allow me onto it at all

saying the account doesn't exist

 

they have deleted my account before i have to pay that bill

 

i couldn't see where the charge was from.

 

I believe that if they are going to send me a bill that i should be able to log on and see the complete breakdown of that bill.

 

I also recieved a letter of the same thing this morning.

 

My usual monthly cost was £10.50 so i was expecting it to be no more than £21

[silverfox1961]

Hi and welcome to CAG

 

Normal practice continues with VF then

 

Luckily we have a very good VF rep who may be able to assist

 

http://www.consumeractiongroup.co.uk/forum/showthread.php?213340-Vodafone-Webteam-for-Customers-With-Problems-**UPDATED-November-2013**&p=3683706&viewfull=1#post3683706

 

Send the email and then you should get a automated reply with a number attached. Post this number on this thread.

 

I doubt anything will happen before Monday. For some strange reason, Lee likes to take time off

[silverfox1961]

OK, I lied. Just seen that Lee is online

[Anchco]

It's the weekend and hes working :O how do i email Lee?

[silverfox1961]

follow the instructions in the link I posted above

[Lee Vodafone Company Rep]

Hi Anchco,

 

Thanks for making me aware of this.

 

As silverfox as suggested, could you email me with your details via the Contact us form here and quote the code WRT135 - CAG Forum in the subject line?

 

Once our automated reply arrives just update the thread with your email reference number and I'll get back to you as soon as I can?

 

Kind regards,

 

Lee

 

Web Relations

 

Vodafone

[Anchco]

I just get an email back saying that vodafone doesn't use that email service anymore

[silverfox1961]

I just get an email back saying that vodafone doesn't use that email service anymore

 

Did you use the link I provided or the one Lee provided?

[red-ed]

I just get an email back saying that vodafone doesn't use that email service anymore

 

Hello Anchco,

 

I have exactly the same issue when i left Vodafone after 23 years - as i paid in advance i worked out they owed me money. i asked them for a paper copy of the bill and exact details of tariff more times than i can remember - they promise they will deal with the issue in 24 hours - then i hear nothing.

 

I have escalated this practice to communications ombudsman - and they have finally agreed to take the matter up with Vodafone.

 

I suggest you do the same as this looks like a trend!

 

Ed

[PIXeL_92]

Red-ed can you forward to me how to get in touch the the correct Ombudsman in regards to Vodafone as a service provider ? Just I will have exhausted there complaints procedure after the next contact I have with them and it will help get the ball rolling.

 

Thanks

[Lee Vodafone Company Rep]

Hi Anchco,

 

Thanks for returning to your thread.

 

I've got your most recent email and will get back to you later today.

 

Hello Anchco,

 

I have exactly the same issue when i left Vodafone after 23 years - as i paid in advance i worked out they owed me money. i asked them for a paper copy of the bill and exact details of tariff more times than i can remember - they promise they will deal with the issue in 24 hours - then i hear nothing.

 

I have escalated this practice to communications ombudsman - and they have finally agreed to take the matter up with Vodafone.

 

I suggest you do the same as this looks like a trend!

 

Ed

 

Hi Ed,

 

I'll pick up the concerns you've raised here in a moment.

 

Kind regards,

 

Lee

 

Web Relations

 

Vodafone UK

[red-ed]

Red-ed can you forward to me how to get in touch the the correct Ombudsman in regards to Vodafone as a service provider ? Just I will have exhausted there complaints procedure after the next contact I have with them and it will help get the ball rolling.

 

Thanks

 

Hi Pixel_92,

 

Here is the link - good luck

 

http://www.ombudsman-services.org/communications.html

 

Don't expect too much - they are slow and very awkward to deal with - and try their best to destroy your claim with procedure

 

Ed