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Sky / BPO - or, when is a cancellation not a cancellation?

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Hello,

 

Many years ago, I had a SKY subscription (not at my own home - an ex's)

- one that I'd cancelled in December 2006.

 

I've not been to that address since sometime early in 2007

 

I had an email from BPO last night demanding payment (you have a week, etc etc).

 

Until earlier today,

was under the impression that I'd cancelled without issue

- I did so by phone, and was told that was that.

 

On ringing SKY this morning,

it turns out that the service was reinstated in January 2007 (without my consent)

- but this would've been done after the DD was cancelled

- and was stopped again due to lack of payment

It's only taken just under six years..

 

So.. how do I challenge this?

 

I'm obviously keen not to pay for a service that I didn't ask for.

 

SKY Customer Services have a record of my request for cancellation

(as well as an apparent request for reinstatement

- whoever it came from, it wouldn't have been from me,

although I do wonder whether my ex might have pulled a fast one).

 

I haven't kept any email correspondence from that long ago to confirm

either development on my end;

as I didn't live at the address in question,

 

I don't have any copies of written correspondence

- and neither do Sky, it seems.

 

Sky customer service are apparently unable to write me a letter confirming my account history

- despite talking me through it on the phone - which seems a little odd.

 

Any help would be appreciated!

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Stay OFF the phone,

Whatever they wish to convey can be committed in writing.

 

When did you last pay them?

If it was Dec 2006, then this is time barred and they know this, just trying it on.

Check your files, bank statements, and when you definitely know it is time barred send them the SB letter http://www.consumeractiongroup.co.uk/forum/showthread.php?387368-Letter-to-be-sent-when-debt-is-Statute-Barred


Who ever heard of someone getting a job at the Jobcentre? The unemployed are sent there as penance for their sins, not to help them find work!

 

 

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Thank you!

 

I followed your advice and sent the combo SB letter, special delivery.

 

got there yesterday, but apparently BPO haven't read it,

as I've just received an email containing the immortal phrase

 

"you leave us with no alternative than to recommend to our client that legal proceedings

or a field visit to your home may be the only options that remain for the recovery of the sum outstanding."

 

Well, it's a debt I don't acknowledge,

and it's definitely statute barred,

given that my last dealings with Sky were in January 2007.

 

I concluded my letter by saying that anything other than confirmation that

a) no further contact would be made on this account and

b) that the matter was now closed would result in a complaint to trading standards.

 

Should I go ahead and lodge one now?

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the emails are prob system generated. I would ignore for now and then give them 7 days to deal with your sb letter before anything further


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:becky:

Please contact a member of the site team if you are offered help off the forum for a a paid or no win no fee service.

 

Please consider making a small donation to help keep this site running

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Well, BPO have chosen to ignore my 'show evidence or bugger off' letter

- that I sent special delivery and provided a postal return address within (not my home, obviously)

- and have just sent me a

"notification of possible doorstep collection" email,

 

instead of written confirmation of anything.

 

Is there a standard format for a trading standards complaint letter?

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No there is no general template, just lodge a complaint.

As for any random stranger turning up you know what to do, invite them in for a cuppa and chocolate hob nobs.....:madgrin:


Who ever heard of someone getting a job at the Jobcentre? The unemployed are sent there as penance for their sins, not to help them find work!

 

 

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