Jump to content


Let down by the AA


Vivienfay
 Share

style="text-align: center;">  

Thread Locked

because no one has posted on it for the last 2730 days.

If you need to add something to this thread then

 

Please click the "Report " link

 

at the bottom of one of the posts.

 

If you want to post a new story then

Please

Start your own new thread

That way you will attract more attention to your story and get more visitors and more help 

 

Thanks

Recommended Posts

I am a gold member of the AA and

 

I have been with them for 23 years and they have never let me down until now.

 

As extra cover for myself and my son I took ot the AA Repair Plan 3 years ago.

 

I am retired and on a limited income so I thought it would be sensible to have this extra cover.

 

My son's car broke down last week

The pipe which takes the coolant to the engine broke and his engine was damaged to the tune of about £800.

 

the AA who initially said they would pay me up to £500 are now refusing to pay as I did not have the car serviced

exactly twelve months after the previous service in 2012.

 

My stupid fault I know as I should have read the small print of the policy much more carefully.

 

I have appealed to the AA and Vauxhall have supported me,

as this fault could not have been predicted and could have happened at any time even an hour after servicing.

 

I know I have made a mistake but I feel the decision by the AA is very harsh in not offering me anything at all after all the years I have been with them.

 

How stupid of me to think that loyalty counted for something.

 

I am a single parent so this bill is down to me and I don't have the money to pay for it.

 

Thanks AA and a happy Christmas to you too.

Link to post
Share on other sites

We have an AA rep on the forums - will send an S.O.S for you.

Have we helped you ...?         Please Donate button to the Consumer Action Group

 

Uploading documents to CAG ** Instructions **

 

Looking for a draft letter? Use the CAG Library

Dealing with Customer Service Departments? - read the CAG Guide first

 

1: Making a PPI claim ? - Q & A's and spreadsheets for single premium policy - HERE

2: Take back control of your finances - Debt Diaries

3: Feel Bullied by Creditors or Debt Collectors? Read Here

4: Staying Calm About Debt  Read Here

5: Forum rules - These have been updated - Please Read

 

 

BCOBS

 

2: Does your Bank play fair - You can force your Bank to play Fair with you

3: Banking Conduct of Business Regulations - The Hidden Rules

4: BCOBS and Unfair Treatment - Common Examples of Banks Behaving Badly

5: Fair Treatment for Credit Card Holders and Borrowers - COBS

 

Advice & opinions given by citizenb are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

 

PLEASE DO NOT ASK ME TO GIVE ADVICE BY PM - IF YOU PROVIDE A LINK TO YOUR THREAD THEN I WILL BE HAPPY TO OFFER ADVICE THERE:D

Link to post
Share on other sites

the AA who initially said they would pay me up to £500 are now refusing to pay as I did not have the car serviced

exactly twelve months after the previous service in 2012.

 

How long after the "12 months" did you have the vehicle serviced ?

 

I would have thought this could be considered an unfair term.. the garage might not have been able to make you an appointment for "exactly" 12 months after the previous service !

Have we helped you ...?         Please Donate button to the Consumer Action Group

 

Uploading documents to CAG ** Instructions **

 

Looking for a draft letter? Use the CAG Library

Dealing with Customer Service Departments? - read the CAG Guide first

 

1: Making a PPI claim ? - Q & A's and spreadsheets for single premium policy - HERE

2: Take back control of your finances - Debt Diaries

3: Feel Bullied by Creditors or Debt Collectors? Read Here

4: Staying Calm About Debt  Read Here

5: Forum rules - These have been updated - Please Read

 

 

BCOBS

 

2: Does your Bank play fair - You can force your Bank to play Fair with you

3: Banking Conduct of Business Regulations - The Hidden Rules

4: BCOBS and Unfair Treatment - Common Examples of Banks Behaving Badly

5: Fair Treatment for Credit Card Holders and Borrowers - COBS

 

Advice & opinions given by citizenb are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

 

PLEASE DO NOT ASK ME TO GIVE ADVICE BY PM - IF YOU PROVIDE A LINK TO YOUR THREAD THEN I WILL BE HAPPY TO OFFER ADVICE THERE:D

Link to post
Share on other sites

The AA require the vehicle to be 'serviced in accordance with the manufacturers recommendations', which may not be exactly 12 months. Most manufacturers have an allowance for mileage and/or time - which would be within their recommendation.

Link to post
Share on other sites

I am a gold member of the AA and

 

I have been with them for 23 years and they have never let me down until now.

 

 

I know I have made a mistake but I feel the decision by the AA is very harsh in not offering me anything at all after all the years I have been with them.

 

How stupid of me to think that loyalty counted for something.

 

The AA that is around now has absolutely nothing to do with the AA that was in existence 25 years ago.

Link to post
Share on other sites

Not really a 'let down' if you failed to comply with the conditions. I wouldn't expect my household insurers to pay out if I was burgled after leaving the door open.

 

I'd have thought that periodically checking engine coolant pipes were in good condition was a part of the vehicles service requirements.

 

If you are absolutely 100% convinced that the problem would not have been picked up in a decent service then put the details of the failure and service history down in black and white then approach the AA on the grounds that your non-compliance was not material to the failure at hand. Vauxhall should be able to tell you exactly what service is due at specific times/mileage and what they recommend that service comprises of.

Link to post
Share on other sites

Hmm, I wonder where our AA rep is ? No response to my S.O.S or here on the thread ??

Have we helped you ...?         Please Donate button to the Consumer Action Group

 

Uploading documents to CAG ** Instructions **

 

Looking for a draft letter? Use the CAG Library

Dealing with Customer Service Departments? - read the CAG Guide first

 

1: Making a PPI claim ? - Q & A's and spreadsheets for single premium policy - HERE

2: Take back control of your finances - Debt Diaries

3: Feel Bullied by Creditors or Debt Collectors? Read Here

4: Staying Calm About Debt  Read Here

5: Forum rules - These have been updated - Please Read

 

 

BCOBS

 

2: Does your Bank play fair - You can force your Bank to play Fair with you

3: Banking Conduct of Business Regulations - The Hidden Rules

4: BCOBS and Unfair Treatment - Common Examples of Banks Behaving Badly

5: Fair Treatment for Credit Card Holders and Borrowers - COBS

 

Advice & opinions given by citizenb are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

 

PLEASE DO NOT ASK ME TO GIVE ADVICE BY PM - IF YOU PROVIDE A LINK TO YOUR THREAD THEN I WILL BE HAPPY TO OFFER ADVICE THERE:D

Link to post
Share on other sites

The engine coolant hoses would have to be in pretty poor condition for one of them to split. They normally bloat up when they're on their way out, and " crunch " when you squeeze them, so they should have been picked up on the service. It seems that your Vauxhall dealers are trying to pass the buck for their own shoddy servicing. Also, your son must have carried on driving the car in order to cause £800 worth of damage ( cylinder head gasket failure ? ). The AA Breakdown repair Cover has a £35 excess, so they would pay out £465 IF they accept the claim. As with all insurance policies, you have to watch the small print, and you can't complain if you haven't complied with it. Check when it was last serviced and at what mileage, then check with Vauxhall when the next service was due. If there's not much of a discrepancy, it may well be wort contacting the AA again.

Link to post
Share on other sites

But some hoses blister on the inside so you would not see it, but a careful check of the outer hose casing would show a soft area which would be suspect and in need of investigation, as for the damage then as has been said continuing driving would be the main cause of problem, but if seen to straight away then the damaged limitaion would come in to it.

 

Remember decades ago whilst a RAC Patrol many a hose pipe blistered and it came to be norm to take off and inspect, also a case of a New Car on Motorway and a fault occured in another part of the car BUT the driver admitted the noise had been there for 150 miles, you guessed it the warranty was void in respect of the full damage, I remember that case as I heard about it after I had recovered that vehicle to main dealer.

:mad2::-x:jaw::sad:
Link to post
Share on other sites

  • 3 weeks later...

Ive never had a coolant hose fail slowly before. They dont give you any audible or visual warnings and I bet not a single garage would go round and grope and squeeze every inch of all the coolant pipes in the car. Half of them arent even accessible without a bit of dismantling to get at them so the coolant hose failure is not service related.

 

However, if you lose all the coolant then continuing to run the engine and drive it is asking for damage to be done. It takes less than 5 minutes when the engine is idling and has no load on it to seriously overheat from cold, if its up to temperature and under load it will overheat in a couple of minutes and this will do damage. At the very least you are looking headgasket, possibly a cracked head, damaged water pump. These faults can then cascade into even more serious trouble which will end up in a replacement engine.

Link to post
Share on other sites

  • 1 month later...
 Share

  • Recently Browsing   0 Caggers

    No registered users viewing this page.


  • Have we helped you ...?


×
×
  • Create New...