Non response by Bailiffs to overpayment

[mystery57]

The letter in response to our initial stage of complaint to the Bailiffs which we never received, until chased up by email this week was dated 2nd December 2013.

 

In the letter there was reference to a refund of £25 they were going to make in respect of an error they acknowledged in their accounting.

 

They said because of Christmas (this was the 2nd December) to allow 6 weeks for receipt.

 

The 6 weeks elapses on 13/1/2014 -- can I send them a Demand Note for the money and add on an Administration Fee of £150 for having to chase up the payment - like they do ?

[jaxads]

Hi, did you receive your charges back?

 

Just so it's clear in my mind. A bailiff can only charge a maximum of £42 if they have not been to levy any goods? So any charges over and above that amount are void?

[mystery57]

Not received any refunds - the Bailiffs could not provide full accounting information because they had archived some of it !!!! - I need to progress to stage 2 of their complaint process I was told.

 

I am awaiting a response from the council which has been promised imminently before deciding next action. Will let you know - thanks for continued interest

[hallowitch]

Hi, did you receive your charges back?

 

Just so it's clear in my mind. A bailiff can only charge a maximum of £42 if they have not been to levy any goods? So any charges over and above that amount are void?

 

 

£42.50 if you live in England £24,50 first visit £18 2nd visit

[mystery57]

Just so that Im clear the final visit the Bailiff charged an initial £160 charge for attending regarding the debt, and when I got there he was threatening to take away goods there and then -- he then charged a further £50 because he had to wait for the payment to be resolved. The delay with the payment was because I offered to pay by cheque. In previous written reminders to my friend they had said payment by cheque was acceptable. He refused the cheque so I had to return home to get a card and then come back - he then took another 15 minutes sorting the processing of the card out due to their poor systems

 

Are you saying this sort of charge is totally illegal - is there a legal act, precedent etc I can quote as necessary when the time arises

[hallowitch]

http://www.bexley.gov.uk/CHttpHandler.ashx?id=3028&p=0

[Essex1234]

Just for anybody who may be dealing with Ross and Roberts. Rather than use their 0870 number, use 01458 271888. Also, Steve Roberts foolishly used his email address to register their domain names, so email him on sroberts at rossandroberts dot co dot uk . Before I am flamed, this information is available freely, so no I am no marvel of an investigator. I just feel for those that have been ripped off by these ****.

[brassnecked]

Just for anybody who may be dealing with Ross and Roberts. Rather than use their 0870 number, use 01458 271888. Also, Steve Roberts foolishly used his email address to register their domain names, so email him on sroberts at rossandroberts dot co dot uk . Before I am flamed, this information is available freely, so no I am no marvel of an investigator. I just feel for those that have been ripped off by these ****.

Bear in mind Ross 'n Robbers are a cog in the Crapita Empire's wheel.