Quick Quid - Liable for non existent loan

[GBDE1986]

Hi all,

 

In september i got myself in a position where i applied for a loan with Quick Quid.

 

The loan was approved but the funds never appeared in my account.

 

When i queried this they told me i had put an extra digit into my account number online.

 

to cut a long story short

i never received the money after chasing numerous times i got fed up.

 

Got past the rough patch with money and forgot all about it.

 

Now they are chasing me for payment.

 

I have spoken with a manager in resolutions department today and he confirmed that the money won't have been funded to my account

but i might still be liable for it?????

 

Is this legally correct??

 

i explained that all the details i gave were verified over the phone to an operator etc.

 

i thought best to start e-mailing them regarding this.

 

Below is what i sent them today.

 

Walter,

 

Just confirm the conversation we had on the 04/12/2013 at 21:00 in regard to account number xxxxxxxx

 

1. I explained to you from my perspective what the process had been start (Point of application) to where we currently stand.

 

2. You confirmed to me that there had been an error made when inputting the account number for my respective banking provider.

I confirmed that this appeared to be the case

however i pointed out that the process of confirming details by a Quick Quid representative had not picked this error up.

 

3. You confirmed that the account was being put on hold with immediate effect

and that you would be tracing the funds to confirm exactly where they had gone.

 

I have re-iterrated that they were never received by myself and am happy to provide bank statements to confirm this.

 

4. You advised me that i may be liable for the loan amount even though the funds had potentially not reached my account.

I advised you that if this was the case i would seek legal advice as i do not beleive this is a fair

and just course of action nor is it a legal course of action.

 

5. You confirmed to me that you would be personally handling this case

and would contact me on Friday to discuss the findings of your initial investigations.

 

6. I advised i would be able to take a call from you on Friday evening but that i would also like correspondence via e-mail

now to ensure sufficient information is available to both parties as at present only Quick Quid have a record of correspondence.

 

To pre-advise you i will now be following every phone call with an e-mail detailing what i believe to be the main bullet points of the conversation.

I would appreciate confirmation back via e-mail that this is correct

and a true reflection of the conversation had.

If no response is received within

 

48 hours of the e-mail being sent

i will take this as acceptance that it is a true reflection of the conversation.

 

I look forward to your response and will update via e-mail as and when i have further information to add to this case.

 

Regards,

 

Anybody have a view on this?????

Edited December 4, 2013 by Andyorch
Account number removed

[renegadeimp]

ignore them.

 

I bet THEY made the mistake and they are trying to chase you for it.

All you have to do is send a prove it letter.

If they dont have any evidence it went into your bank,

then tough luck to them.

 

Plus an extra number on the end?

 

I thought all UK account numbers were 8 digits?

 

The problem you had was that you called them.

Ask them to put it in writing and i bet you they wont.

 

From now on do NOT use the phone at all to them.

If you have to, make sure you record the call in full.

Otherwise dont bother.

[unclebulgaria67]

You need to put in a compliant in writing by recorded delivery, just in case it drags on for ages and some DCA starts threatening court. It is always easier to deal with these matters, as soon as you can. Ask QQ for a copy of their compliants procedure and follow it through.

 

Check your credit record as well.

 

You should remove the account number from your post, as you should never put info which could identify you.

 

Not all accounts have 8 numbers. I think one bank has 7 digits and there is one that shows 9 digits on a cheque book, but you ignore one of them. Can't remember which banks have these differences.

[renegadeimp]

regardless, the OP never received the money so they arent liable. QQ has already admitted the OP didnt get the funds, but because they know they cant chase the other account owner, then they are going to try and chase the OP instead.

[GBDE1986]

Thanks for the comments. I did think that this would be the case but when you are getting final demand letters etc difficult not to contact them.

[renegadeimp]

QQ cannot do ANYTHING but sell the debt on. They reside in america and not the UK. The only office they have over here is a mail redirection box. I cant remember a single case where they did anything but harass and sell it on.

[unclebulgaria67]

Thanks for the comments. I did think that this would be the case but when you are getting final demand letters etc difficult not to contact them.

 

Check your credit record. Registering a complaint is useful, as you can evidence that you have told them of the problem and they should deal with it.

 

You will regret it, if you do nothing. Always better to get matters sorted, rather than continue to be hassled for years.

[citizenB]

If you don't get anywhere with a complaint to QQ, then you should escalate it to the Financial Ombudsman.

 

 

http://www.consumeractiongroup.co.uk/forum/showthread.php?399260-Feel-that-you-ve-been-treated-unfairly-by-your-Payday-loan-lender-COMPLAIN-TO-THE-FOS!!

[unclebulgaria67]

If you don't get anywhere with a complaint to QQ, then you should escalate it to the Financial Ombudsman.

 

 

http://www.consumeractiongroup.co.uk/forum/showthread.php?399260-Feel-that-you-ve-been-treated-unfairly-by-your-Payday-loan-lender-COMPLAIN-TO-THE-FOS!!

 

Agree. If QQ don't respond to a complaint letter within 8 weeks, you are entitled to pass on the complaint to the FOS. I would suggest that you do so if needed, so you have evidence of having tried to resolve using the means available to you.

[Conniff]

It's not really clear who made the error, was it you who gave them the wrong digit or them misunderstood and wrote down the wrong digit ?

[unclebulgaria67]

It's not really clear who made the error, was it you who gave them the wrong digit or them misunderstood and wrote down the wrong digit ?

 

All bank account numbers are divisible by 11 (if my memory is correct). Therefore, if you get one digit wrong, it is unlikely that the money would have gone into someone elses account. It is more likely that the account number was incorrect and the bank who received the credit bounced it back to QQ.

 

From my experience, when credits manage to go into the wrong account, it happens more often when the wrong sortcode is entered.

 

There is also the issue of Money Laundering checks required of QQ. What checks are required of QQ to ensure that the bank account details provided by the loan applicant belong to them ? I would have thought that QQ would have had to check the validity of the account details.