Jump to content


BankFodder BankFodder


Sky Home Move

style="text-align:center;"> Please note that this topic has not had any new posts for the last 2316 days.

If you are trying to post a different story then you should start your own new thread. Posting on this thread is likely to mean that you won't get the help and advice that you need.

If you are trying to post information which is relevant to the story in this thread then please flag it up to the site team and they will allow you to post.

Thank you

Recommended Posts

I am trying to move my sky to my new address, I am aware that I am tied into a contract as I recently upgraded to fibre optic in October.


When I got no response from the online form, I phoned them to complete the transaction.

They told me they couldn't activate the homemove as my fibre optic hadn't been activated as yet,

presumably at this point I as they hadn't provided the service,

I would not be in a contract and could have cancelled,

they asked me to phone back the day after.


As if by magic the fibre optic was activated the day after and a BT engineer came out at 8am to check the line.

I phoned back to be told they still can't activate the homemove as their computers have had an upgrade and are charging £65 for the new hub, which should be free, I have the option to wait until they have sorted this issue or pay the £65, which will eventually be reimbursed or credited on my bill, surely this is extortion?!?


The customer service operater is going to ring me back in 2 days, to see if the problem with their system is sorted. I am concerned as I am moving in 10 days and need the Sky installed before Christmas. I have asked to cancel the contract, but they are now stating the the fibre optic upgrade has been backdated to October, when it was originally ordered. Do I have any grounds to cancel if they can't provide the homemove service, and didn't activate my fibre optic for 2 months. Do they have any rights to charge me £65 for a free service on the proviso it will eventually be refunded?

Share this post

Link to post
Share on other sites

So fibre was ordered in october, so what service have you been using since then?

Please contact a member of the site team if you are offered help off the forum for a a paid or no win no fee service.


Please consider making a small donation to help keep this site running

Click here to donate through PayPal (opens in a new window)

Share this post

Link to post
Share on other sites

  • Recently Browsing   0 Caggers

    No registered users viewing this page.

  • Have we helped you ...?

  • Create New...