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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Does this constitute assault?


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Hi my sister was shopping Asda recently. She had my 86 year old disabled Aunt with her so used one of the Asda wheelchairs. The footrest on one side was twisted and my sister was unable to get it straight. She asked the security guy, who was the size of a brick outhouse, if he could move it for. The guy went into meltdown. Waving his arms and screaming at her to get away from him, he had to watch the monitors. She said blimey OK mate and walked to customer services where she asked to speak to the manager. The security guy on hearing this, came running over to her shouting and waving his arms about, frightening the life out of my sister in the process. My sister is 50 years old and has been on heart medication since suffering a heart attack at the age of 44. Next thing the security guy grabbed the wheelchair with my terrified aunt in it and started pulling it and pushing it about like a mad man. It took two Asda female staff members to calm him down and get him away from them. Asda have replied with the worst apology you can imagine, effectively calling my sister a liar, although there were witnesses plus CCTV. If she wanted to pursue this, is there a case to answer here?

 

Any advise greatly appreciated.Thanks

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Depends what you want to get out of it really?

 

If it was just an apology and they have turned it around and decided that their security staff are more important than their paying customers, then yes, plenty of room to bring about a suitable apology here.

 

But you need to know what it is you will accept as an apology.

 

Personally if it were me, and I were pushing my mother around on a shopping trip and this spectacle happened to me, then short of him being sacked on the spot and a free 10 minute trolley dash would only just suffice!

 

In all seriousness, I would want the store manager to write a letter of apology, along with his confirmation that said employee will either retrain, OR never be employed by that store again.

That and a bunch of flowers for your mum as a means of an apology.

 

If this isn't forthcoming then report the manager to his area manager, and rock the boat a little, and then never shop there again, vote with your feet, they are only interested in your money, so if you tell them that you are going shop at their biggest rival and increase their profits, they tend to listen. That and giving them bad publicity.

Who ever heard of someone getting a job at the Jobcentre? The unemployed are sent there as penance for their sins, not to help them find work!

 

 

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Do you have contact details of witnesses?

 

Also you can get hold of cctv via an SAR I think.

 

If you really class this as assault, you should report to the police

CAG has helped me so much since I joined. Based on what I have learnt from others on here and my own experiences, I try to chip in and help others from time to time. I am not an expert and give my opinion only. Always check with the more experienced CAG members before making important decisions.

:-)

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