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    • Thanks for the replies and sorry, as it seems I haven't communicated my question clearly. I'm not after advice about how to deal with the situation I'm in. I'm on top of that and sent a SAR to Scottish Widows the day before I sent one to the FOS. My query was around the FOS interpretation of personal data and the extent of their obligations under GDPR, hence the original title They have said that "personal data is defined as any information relating to an [...] identifiable natural person (‘data subject’)" They then define an identifiable natural person as "one who can be identified, directly or indirectly, in particular by reference to an identifier such as [...] an identification number. My view is that I have a complaint reference number, which identifies a complaint raised by me about the administration of my pension so it therefore indirectly identifies me If I'm right, then I believe that all the data related to my complaint is personal data about me, including the screen shot that purportedly establishes that I received my statements. I was hoping there might be someone with better knowledge of GDPR that can clarify whether I'm right or wrong before I react to the FOS's failure to disclose  
    • Please bear with me here i shall try and make this short but with all the detail, but i need help ASAP as there is limited time allowed for this process. I have been with my company 4 years and have advanced through the technical ranks to my current position,  we have an annual report which goes from 0-4 and for three years i have never scored lower than a 3. I was promoted to the role i am in now as an area quality assurance lead and the location was for the NE ( i live in the NW) eventually a similar role became available for another role in the NW. I asked my line manager if he minded me applying for it and he had no issues, i applied sat the multi stage interview and was given the role. My role is now classed as "at risk" of redundancy as we are moving from 4 regions to two which means they are also moving from 4 roles to two roles in my position. Two people are considered safe and myself and another at risk, my question is what is the criteria to separate safe from at risk . In the documentation received from my company it is below, i have zero issues and i know cv against cv mine wins, i was even selected by the company as a company mentor because of my experience in engineering and leadership. This is a closed group of maybe ten people and i am the only non senior executive included.    ·         Performance and Behaviour : I have zero behaviour issues, no issues with performance from my current line manager.  ·         Performance Improvement/ Disciplinary Records   : Zero disciplinary's and no performance issues, in fact my line manager on record has said I'm forthcoming ·         End Of Year Rating : Issues explained below Now my line manager was leaving the company and he did tell me "there was some politics involved with you getting that role, the city build manager and head of area build had promised it to their lead engineer (something they had no right to promise as it has to go though the process ) anyway from day 1 it became very clear that i would not be accepted for this reason within their community although i did just try to help them achieve quality and specification as that was my role. After a few weeks it became very apparent as to why the role had been promised to their man, i found issues where properties had been signed off as ready to accept subscribers when they were not ready (for bonus and stat reasons) and several quality issues i discovered which we could remedy and improve our productivity (unfortunately this would highlight that these issues had been there and not dealt with) My new head of area build (part of this trilogy of him, city build manager and lead engineer)  clearly did not want me there (for the reasons stated) but paid lip service, i had highlighted that i needed to walk off some structured with our canter of excellence counterparts ( as this was part of my role to link in with them for national issues) and he responded by saying i am not to walk them off, and that we have sufficient engineers to do that task (by saying this he could make sure that the engineers would take them round to structures that are A not the ones i have highlighted, and B would have very minor issues) This battle went back and forth over the months where i tried my best to build up the relationship with  them, my attitude was ok you have made some mistakes here, but we are all a team and even though you have hidden issues i can help you remedy them and hopefully we can do so and keep them off the radar,  but they just never did, So moving forward to October last year (2023) this is getting near to annual review time, now i had helped the company out massively by working a substantial amount of weekends and nights to fix issues, and i said i would take most of the time as TOIL ( as agreed with by my previous head of area build) this was 30 days. My current head of area build said i needed to put my leave in as it had been flagged as having a large amount. When i did input the leave (it would result in me taking all of December off) he was unhappy with me and was extremely curt in his responses as he could find nothing on the system for my TOIL , i explained the situation, my line manager would ask if i could work the hours, i would, and when i wanted leave he would authorise (we had an good working relationship, he was an excellent manager) he ended up going to HR to ask their advice and a teams call was set up with myself, head of area build and HR, it was confirmed by HR that it was a company error, when you want to input TOIL there should be a dropdown option in the leave menu and one of the options would be TOIL, this had not been setup on mine. So the company authorised the leave explaining that this should have been done and hadn't, i did say that this is the way it had always been and pretty much everyone on my team then operated this way, TOIL had never been discussed and none of had this option available. So i entered my leave from 4th December - 2nd January,  My line manager was an outside contractor and was leaving the company on the 15th December. On my return i found that we had a new head of area build, it would be a temporary position as they were not going to fill the position permanently and he would be covering his role (Scotland) and this role (NW). I contacted him to say that i had not received my end of year report yet and when would this happen as i had not sat with my line manager tor mine. A little over a week later my HoAB and i had a teams call, it was a introduction meeting and end of year report, he said that he had received feedback from the outgoing manager and he had given me a 2 (i have as explained before never scored lower than a 3) he asked hoe long i had been in the current role (just over a year) as this grade can mean you are new to the role and need a little supervision, haven't built up relationships with stakeholders etc. So he explained what my grade and bonus would be and if i had any feedback, i explained that this was unfair, i had proof that i had not met my targets (i say targets as there were never really any set, but going from emails and conversation we have had, and the job description) i had even created Powerpoint presentations which were very complex into how our network works from beginning to end  as there was distinct lack of knowledge here and i am a lead trainer / assessor (this btw he was extremely impressed with) He did say he had spoken to people in the centre of excellence which o believe was the head of operations, and he did look confused as to the disparity in feedback from them and the original manager that wrote my report. I contacted HR to raising my concerns that i had not sat with my line manager to go through my report,  had i had the chance to do so, i could have rebutted anything said as i had proof of my achievements even though he had set no defined targets, i could prove that i had been extremely active in identifying and remedying issues, HR did come back to me and these are their comments  1) "Your rating was submitted by your manager at the time xxx xxxxxx and he should have carried out an EOY review with you. The rating would not have been provided in this review but feedback should have been shared" [this never happened] 2)  Initial ratings where then discussed and reviewed during a calibration process (for your team) this will have included HOABs and RDs. During this session ratings can be challenged and changed. I can confirm that your rating was not changed as a result of this session and it remained at the rating that xxx submitted. 3) xxx did provide thorough feedback to xxx xxx in a handover so if not already done so it may be worth speaking with him to understand that feedback further.   4) In terms of reputation and the concern you share – ratings are not made public and are private to each individual. 5) And this first line obviously is incorrect " As far as i can see this would be the only separator they could have measured me on to separate safe from not safe, and if so the company did not follow its own procedure. My current line manager said " an error had occurred as you had not received the option to  sir with your manager for your review, and the company needs to make sure this error does not happen again) Well then they are admitting there was an issue and it needs remedying not sweeping under the carpet. All of this is documented. To remind the rating of a 2 is not a concerning grade. Please see descriptor below Generally, needs little supervision but does on occasion require direction/supervision. Does not always anticipate changes to the work environment and could adapt more quickly. May be seen as a strong performer in certain situations or by some audiences but may not perform at that level in all situations. May need some development or guidance to carry out some elements of role. May not consistently demonstrate the right behaviours. May have been on Performance Improvement during the year but has since shown strong improvement        
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Have I been changed from ESA WRAG to support group?


UK7
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Late last year I was placed in the ESA WRAG group after I went to appeal and I was recommended not to be reviewed for 1 year.

 

One year later I received a new ESA50 form, I filled it in and sent it off. My mental health has deteriorated since I filled in the last ESA50 in 2012. I put in all my symptoms and problems and included psychiatrists, doctors etc details to be contacted at the end of the form.

 

Two weeks ago I received a random letter informing me they were going to pay an additional £43 in respect of my ESA claim into my bank with no reason why. I ignored it thinking it would be some winter payment allowance or something. Yesterday I received my ESAin my bank but it was £230 something instead of my usual £193 (after deductions).

 

Have I been moved from WRAG to Support Group? I'm confused. I've been worrying that I will be forced onto JSA for weeks now but this is strange - it is weekend now so I can't call them

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No - it just gave the last digits of my account number and sort code with the amount of £43. ESA is listed at the top but nothing else.

 

I had my usual fortnightly ESA payment yesterday but it was exactly £43 extra also. :???:

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:UK7:

 

Have you been awarded employment n support with the support component:?: Looks like it. :-)

 

Difference between work related activity component (£28.45) and support component (£34.80) is £6.35 per week.

 

Enhanced disability premium paid automatically with an income related award of the support component is £15.15 per week.

 

£6.35 + £15.15 = £21.50 per week x 2 = £43.00 every two weeks.

 

You can check the figures at;

 

http://www.dwp.gov.uk/docs/dwp035.pdf

 

Your award letter:?: Finding that could take a bit longer:roll:

 

Best wishes, Margaret.

Edited by **Margaret**
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:UK7:

 

Have you been awarded employment n support with the support component:?: Looks like it. :-)

 

Difference between work related activity component (£28.45) and support component (£34.80) is £6.35 per week.

 

Enhanced disability premium paid automatically with an income related award of the support component is £15.15 per week.

 

£6.35 + £15.15 = £21.50 per week x 2 = £43.00 every two weeks.

 

You can check the figures at;

 

http://www.dwp.gov.uk/docs/dwp035.pdf

 

Your award letter:?: Finding that could take a bit longer:roll:

 

Best wishes, Margaret.

 

Many thanks for that Margret.

 

Out of interest....what is enhanced disability premium and how do you qualify? Does everyone in support group get that?

 

Thanks again

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Many thanks for that Margret.

 

Out of interest....what is enhanced disability premium and how do you qualify? Does everyone in support group get that?

 

Thanks again

 

Yes, everyone in the SG (and who has an income related award of ESA) gets the Enhanced Disability Premium. It's also paid to those in the WRAG or assessment phase if they have an IR award of ESA and are in receipt of DLA Higher Rate Care.

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Yes, everyone in the SG (and who has an income related award of ESA) gets the Enhanced Disability Premium. It's also paid to those in the WRAG or assessment phase if they have an IR award of ESA and are in receipt of DLA Higher Rate Care.

 

Thanks for the reply antone.

 

I guess that as I have never received DLA then the last part in the quote does not apply to me and that it is safe to say that I have been moved from WRAG to support group?

 

Thanks for all the help. I just wish that the DWP / ATOS was as helpful and sent me the correct paper work rather than making this a guess game.

 

Thanks all x

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To be fair to the DWP, they do send out a lot of letters and they don't all arrive at the same time. If you've progressed to the Support Group you'll get confirmation in writing at some point. But, to be absolutely sure, give them a ring on Monday. Sounds promising.

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