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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 

      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.


      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Go Vauxhall Wimbledon

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We bought a new Vauxhall Ampera last year, from GoVauxhall Wibledon.

This car comes with a lifetime warranty.


My experience is,

the company is offering poor service:

poor/no communication,

can't get hold of them,

don't do the necessary paperwork,

and worse.




What can I do?

I am not sure what my options are.



Can I change dealership?



How does that work with the lifetime warranty?





Edited by robfiskervanveen
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I used to work for a company that dealt with security for them and earlier this year they went through a reshuffle due to someone screwing the business over...

I think the ownership of the company changed to another one of the current directors and they were very stingy before so... Im not surprised youve reported this.


I would go in and speak to them F2F and see what sort of response you get... If that doesnt work i would speak to Vauxhall direct as I would imagine they would be the ones underwriting this offer and see if they advise changing to another dealership.

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Having just looked, it's not afterall such a good warranty as it would seem.



Year 1

All new Vauxhall passenger cars are covered by a one-year unlimited mileage manufacturer’s warranty with qualifying repairs at no cost to you.


Years 2 and 3

The manufacturer’s warranty is extended for two more years up to a maximum of 60,000 miles.



After that, Vauxhall provides a unique Lifetime Warranty, available to the first owner for an unlimited time and a maximum of 100,000 miles.


Don’t forget, every new Vauxhall vehicle also comes with:


  • A full six year anti-perforation corrosion warranty, with no mileage restriction, subject to an annual corrosion protection service.
  • 12 months free Vauxhall Assistance, covering UK and mainland Europe.

The first year gives you unlimited mileage, so say you do 70,000 miles. The second year covers you up to 60,000 miles, but you have already exceeded that so it would seem that no further coverage is possible.



Have a complete read of the terms of this so called warranty to see what it is actually offering compared to what is advertised.

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I've always thought that the claim of a "Lifetime warranty" was always a bit misleading given the restrictions on it really. Granted a lot of people wont hit those limits, but it's hardly a 'lifetime' warranty when there are plenty of cars out there that have done plenty more than 100,000 miles.

The fact that it's also for the first owner only is quite a serious limitation as well. Does that mean that Vauxhall offer no warranty whatsoever beyond the first owner? Most manufacturers with 3/5 year warranties allow that warranty to be transferred with the vehicle rather than staying with the owner.

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