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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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      • 160 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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chezt v's Littlewoods Catalogue **I WON**


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rec'd letter today from Littlewoods solicitor ... short & sweet ...

 

'Your letter dated 17.10.06 has been passed to me. I am taking instructions on your letter & will respond to you shortly'

 

NOT if I respond to you first! :lol:

links to my current claims ...

My claim - Yorkshire Bank Visa

chezt V RBS Mastercard

Chezt v RBS Joint Account

chezt v Abbey Credit Card

 

Settled ...

chezt V Duet Card/Creation Finance

chezt v's Studio Cards

chezt v's Littlewoods Catalogue

 

Next ...

Abbey Joint a/c & Single a/c

Barclaycard (Mine & Hubby's)

Anyone else I can think of ...! :rolleyes:

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OK ... HELP!

 

I'm just preparing LBA (Tryna get organised & presuming I get no further correspondence by Tuesday when the 14dys is up on my prelim letter) and my question is that I have had a reply from Littlewoods solicitior so do I send LBA to them or Littlewoods??:confused:

links to my current claims ...

My claim - Yorkshire Bank Visa

chezt V RBS Mastercard

Chezt v RBS Joint Account

chezt v Abbey Credit Card

 

Settled ...

chezt V Duet Card/Creation Finance

chezt v's Studio Cards

chezt v's Littlewoods Catalogue

 

Next ...

Abbey Joint a/c & Single a/c

Barclaycard (Mine & Hubby's)

Anyone else I can think of ...! :rolleyes:

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i would send lba to littlewood any maybe at bottom

cc littlewoods

cc sol

 

as in send two copies, but i suppose one to littlewoods would do

-----------------------------------------------

Mortgage Express charges- settled in full after issuing claim

 

------------------------------------------------

To view the FAQ'S click here: http://www.consumeractiongroup.co.uk/forum/faqs-please-read-these/

To view the PRELIM letter click here: http://www.consumeractiongroup.co.uk/forum/bank-templates-library/516-1-data-protection-act.html

To view the Letter Before Action click here: http://www.consumeractiongroup.co.uk/forum/bank-templates-library/92-3-letter-before-action.html

To find Registered Address:

http://www.esd.informationcommissioner.gov.uk/esd/search.asp

 

 

If my advise helps click here http://www.consumeractiongroup.co.uk/forum/reputation.php?p=366404

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Thanks nathal - good idea! :)

links to my current claims ...

My claim - Yorkshire Bank Visa

chezt V RBS Mastercard

Chezt v RBS Joint Account

chezt v Abbey Credit Card

 

Settled ...

chezt V Duet Card/Creation Finance

chezt v's Studio Cards

chezt v's Littlewoods Catalogue

 

Next ...

Abbey Joint a/c & Single a/c

Barclaycard (Mine & Hubby's)

Anyone else I can think of ...! :rolleyes:

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No further response from Littlewoods or solicitor - LBA sent today with a cc to Solicitor .....

links to my current claims ...

My claim - Yorkshire Bank Visa

chezt V RBS Mastercard

Chezt v RBS Joint Account

chezt v Abbey Credit Card

 

Settled ...

chezt V Duet Card/Creation Finance

chezt v's Studio Cards

chezt v's Littlewoods Catalogue

 

Next ...

Abbey Joint a/c & Single a/c

Barclaycard (Mine & Hubby's)

Anyone else I can think of ...! :rolleyes:

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tick, tick tick ..... :rolleyes:

links to my current claims ...

My claim - Yorkshire Bank Visa

chezt V RBS Mastercard

Chezt v RBS Joint Account

chezt v Abbey Credit Card

 

Settled ...

chezt V Duet Card/Creation Finance

chezt v's Studio Cards

chezt v's Littlewoods Catalogue

 

Next ...

Abbey Joint a/c & Single a/c

Barclaycard (Mine & Hubby's)

Anyone else I can think of ...! :rolleyes:

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Share on other sites

Still nothing from Littlewoods or their solicitor - LBA runs out this week - They're cutting it fine if they're gonna make an offer - looks like this may be a trip to MCOL! :cool:

links to my current claims ...

My claim - Yorkshire Bank Visa

chezt V RBS Mastercard

Chezt v RBS Joint Account

chezt v Abbey Credit Card

 

Settled ...

chezt V Duet Card/Creation Finance

chezt v's Studio Cards

chezt v's Littlewoods Catalogue

 

Next ...

Abbey Joint a/c & Single a/c

Barclaycard (Mine & Hubby's)

Anyone else I can think of ...! :rolleyes:

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Still nothing - deffo looks like one for the courts! Only bonus is that I then get to add 8% interest to my claim :rolleyes:

links to my current claims ...

My claim - Yorkshire Bank Visa

chezt V RBS Mastercard

Chezt v RBS Joint Account

chezt v Abbey Credit Card

 

Settled ...

chezt V Duet Card/Creation Finance

chezt v's Studio Cards

chezt v's Littlewoods Catalogue

 

Next ...

Abbey Joint a/c & Single a/c

Barclaycard (Mine & Hubby's)

Anyone else I can think of ...! :rolleyes:

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Still nothing - getting quite excited about this possibly being my 1st court claim! :)

 

LBA was dated 2nd so presumably expiry is classed as today - the 16th so I should proceed with claim the 17th then?? Is this right or should you allow a few days??

links to my current claims ...

My claim - Yorkshire Bank Visa

chezt V RBS Mastercard

Chezt v RBS Joint Account

chezt v Abbey Credit Card

 

Settled ...

chezt V Duet Card/Creation Finance

chezt v's Studio Cards

chezt v's Littlewoods Catalogue

 

Next ...

Abbey Joint a/c & Single a/c

Barclaycard (Mine & Hubby's)

Anyone else I can think of ...! :rolleyes:

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OK LBA has deffo expired now - just been on MCOL & filled in claim form - gonna hold off hitting the button (& paying my 50 SQUID - OUCH!) until 2moro after mr Postie has been ... one can live in hope ...:-|

links to my current claims ...

My claim - Yorkshire Bank Visa

chezt V RBS Mastercard

Chezt v RBS Joint Account

chezt v Abbey Credit Card

 

Settled ...

chezt V Duet Card/Creation Finance

chezt v's Studio Cards

chezt v's Littlewoods Catalogue

 

Next ...

Abbey Joint a/c & Single a/c

Barclaycard (Mine & Hubby's)

Anyone else I can think of ...! :rolleyes:

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Nowt in Saturday's post (surprise surprise!) from wot I've been reading it seems Littlewoods like to ignore you in the hop u will go away - deffo gonna hit that MCOL button ... an extra 8% here we come! :cool:

links to my current claims ...

My claim - Yorkshire Bank Visa

chezt V RBS Mastercard

Chezt v RBS Joint Account

chezt v Abbey Credit Card

 

Settled ...

chezt V Duet Card/Creation Finance

chezt v's Studio Cards

chezt v's Littlewoods Catalogue

 

Next ...

Abbey Joint a/c & Single a/c

Barclaycard (Mine & Hubby's)

Anyone else I can think of ...! :rolleyes:

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Hi,

 

Gonna b watching ur claim with interest, as I'm gonna make 1 against Littlewoods for an old 'Index flexaccount card' I had.

 

Did u send off a S.A.R. with £10 or did u already have your statements?

 

And what LW address did you use?

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Hi,

 

Gonna b watching ur claim with interest, as I'm gonna make 1 against Littlewoods for an old 'Index flexaccount card' I had.

 

Did u send off a S.A.R. with £10 or did u already have your statements?

 

And what LW address did you use?

 

Hi there - I already had my statements so didn't have to deal with SAR letters

 

The address I use is -

 

Staley Avenue

Crosby

Liverpool

L72 0LR

 

I'm gonna be hitting the button on MCOL today 'cos still nowt in post so they've had long enough to respond now.

 

Prepare to be ignored as this seems to be the norm with Littlewoods

 

Good luck!

links to my current claims ...

My claim - Yorkshire Bank Visa

chezt V RBS Mastercard

Chezt v RBS Joint Account

chezt v Abbey Credit Card

 

Settled ...

chezt V Duet Card/Creation Finance

chezt v's Studio Cards

chezt v's Littlewoods Catalogue

 

Next ...

Abbey Joint a/c & Single a/c

Barclaycard (Mine & Hubby's)

Anyone else I can think of ...! :rolleyes:

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OK - the button has been officially hit n I've paid me 50 squid .. They can't ignore me now ... or can they?!

 

C'mon - send me my CQ!!! :-x

links to my current claims ...

My claim - Yorkshire Bank Visa

chezt V RBS Mastercard

Chezt v RBS Joint Account

chezt v Abbey Credit Card

 

Settled ...

chezt V Duet Card/Creation Finance

chezt v's Studio Cards

chezt v's Littlewoods Catalogue

 

Next ...

Abbey Joint a/c & Single a/c

Barclaycard (Mine & Hubby's)

Anyone else I can think of ...! :rolleyes:

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Share on other sites

Just been on MCOL & my claim has been served 21.11.06 - they now have 14 days to respond .... :rolleyes:

 

Just one Question - in the details of claim template I used it states that the defendant has had a schedule of charges (which obviously they have) but it says another copy will be sent. Do I have to now send an updated copy to Littlewoods or just wait n see if they request one?

links to my current claims ...

My claim - Yorkshire Bank Visa

chezt V RBS Mastercard

Chezt v RBS Joint Account

chezt v Abbey Credit Card

 

Settled ...

chezt V Duet Card/Creation Finance

chezt v's Studio Cards

chezt v's Littlewoods Catalogue

 

Next ...

Abbey Joint a/c & Single a/c

Barclaycard (Mine & Hubby's)

Anyone else I can think of ...! :rolleyes:

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Share on other sites

Notice of issue in post this morning - Littlewoods have till 10th December to reply - thought it was 14 days they got :confused: never mind the clock is again ticking ... :rolleyes:

 

Any answers to my last post?

links to my current claims ...

My claim - Yorkshire Bank Visa

chezt V RBS Mastercard

Chezt v RBS Joint Account

chezt v Abbey Credit Card

 

Settled ...

chezt V Duet Card/Creation Finance

chezt v's Studio Cards

chezt v's Littlewoods Catalogue

 

Next ...

Abbey Joint a/c & Single a/c

Barclaycard (Mine & Hubby's)

Anyone else I can think of ...! :rolleyes:

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  • 2 weeks later...
Notice of issue in post this morning - Littlewoods have till 10th December to reply - thought it was 14 days they got :confused: never mind the clock is again ticking ... :rolleyes:

 

Any answers to my last post?

 

Hi Chezt - nuisance here !!! Just clicked in on this one after I realised how many balls you're juggling, matey !! You've now got yourself a dedicated stalker !! :D

 

Q1:- I don't use MCOL, but the snailmail ones I get state Date of Issue, then date Deemed Served, usually 2-3 days after. Service date is the start of the countdown, though, and if they're busy then this could be somewhat later, perhaps.

 

Q2:- Not sure as I haven't read your POC, but if you said you'd do something in them, then you'd better do it. Yeah, send a further update - it keeps it wafting under their noses !! A reminder to them that the stalling tactics haven't shaken you off.

 

I assume you're claiming penalty charges here. FWIW, I had a claim with them a coupla years back (back in the pre-CAG Dark Ages). They refused to pay commission until Mrs. K had signed a new contract. Apart from the dosh, it was the principle (yeah, I know: "Principled - moi ?"). Stephanie Coulthard was the solicitor I was dealing with then. She filed Intention to Defend, but did sod-all, so I got Default Judgement. But she took it to the wire, as they do. I think we got about £200 for what was originally about £80 commission. More details if you want them (and if I can still find them !)

 

"No-quibble guarantee ?" - yeah, right...

 

Littlewoods would. :-x

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Hi Chezt - nuisance here !!! Just clicked in on this one after I realised how many balls you're juggling, matey !! You've now got yourself a dedicated stalker !! :D

PMSL @ the thought of bein stalked by a gorilla! :eek:

 

Q2:- Not sure as I haven't read your POC, but if you said you'd do something in them, then you'd better do it. Yeah, send a further update - it keeps it wafting under their noses !! A reminder to them that the stalling tactics haven't shaken you off.

 

I used the POC from this site which basically states '3. Defendant is aware of all details as a list of charges has already been supplied. Another copy will be sent'

I assume you're claiming penalty charges here.

 

Yeah it's Administration charges for Returned Cheques & Items returned late

 

Nice of u to pop by BTW ... bit lonely sometimes in the 'other institutions threads'! :)

 

Oh n Yeah - I'm juggling plenty of balls ATM !! just hope I don't drop any! :rolleyes:

links to my current claims ...

My claim - Yorkshire Bank Visa

chezt V RBS Mastercard

Chezt v RBS Joint Account

chezt v Abbey Credit Card

 

Settled ...

chezt V Duet Card/Creation Finance

chezt v's Studio Cards

chezt v's Littlewoods Catalogue

 

Next ...

Abbey Joint a/c & Single a/c

Barclaycard (Mine & Hubby's)

Anyone else I can think of ...! :rolleyes:

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Share on other sites

 

Oh n Yeah - I'm juggling plenty of balls ATM !! just hope I don't drop any! :rolleyes:

 

Yeh - dropped one myself occasionally :eek: (tho' not in court). One just has to pick up & walk away with an embarrassed grin & whistle !!

 

FWIW - I have one on the go with Empire Stores (aka Redcats). It's just a single £15 admin charge, but it's now costing the silly bugga's nearly £60 !!

 

Have you read the posts on the CAG rally thread ? Hilarious. Wish I'd been there.

 

There's a petition going round, too. I'll try and put a link in my sig.

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Been on MCOL & it says Claim Acknowledged 01.12.06 ... does this mean Littlewoods have made a response??

links to my current claims ...

My claim - Yorkshire Bank Visa

chezt V RBS Mastercard

Chezt v RBS Joint Account

chezt v Abbey Credit Card

 

Settled ...

chezt V Duet Card/Creation Finance

chezt v's Studio Cards

chezt v's Littlewoods Catalogue

 

Next ...

Abbey Joint a/c & Single a/c

Barclaycard (Mine & Hubby's)

Anyone else I can think of ...! :rolleyes:

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Share on other sites

Q1:- I don't use MCOL, but the snailmail ones I get state Date of Issue, then date Deemed Served, usually 2-3 days after. Service date is the start of the countdown, though, and if they're busy then this could be somewhat later, perhaps.

 

Do you handwrite your claims or type n print? what's the easiest way of doing the N1 option?

links to my current claims ...

My claim - Yorkshire Bank Visa

chezt V RBS Mastercard

Chezt v RBS Joint Account

chezt v Abbey Credit Card

 

Settled ...

chezt V Duet Card/Creation Finance

chezt v's Studio Cards

chezt v's Littlewoods Catalogue

 

Next ...

Abbey Joint a/c & Single a/c

Barclaycard (Mine & Hubby's)

Anyone else I can think of ...! :rolleyes:

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Been on MCOL & it says Claim Acknowledged 01.12.06 ... does this mean Littlewoods have made a response??

 

It means they've acknowledged, and I'm going to take a wild guess at "with intention to defend in full", which buys them another 14 days to file a defence. You should be getting written confirmation of the AoS by MCOL shortly.

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It means they've acknowledged, and I'm going to take a wild guess at "with intention to defend in full", which buys them another 14 days to file a defence. You should be getting written confirmation of the AoS by MCOL shortly.

 

that's all it says online so I'll watch the postbox for the confirmation n let u know about the defence! :rolleyes:

links to my current claims ...

My claim - Yorkshire Bank Visa

chezt V RBS Mastercard

Chezt v RBS Joint Account

chezt v Abbey Credit Card

 

Settled ...

chezt V Duet Card/Creation Finance

chezt v's Studio Cards

chezt v's Littlewoods Catalogue

 

Next ...

Abbey Joint a/c & Single a/c

Barclaycard (Mine & Hubby's)

Anyone else I can think of ...! :rolleyes:

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Hi Chezt - apologies for absence. Been a bit under the weather. Got one of them bugs that has you sittin' on the loo with yer head in the sink !!

Too much info, you say ? You shoulda been standin' outside listening !!

 

...I'd give it 5 minutes if I were you :o

 

Firstly, apologies for jumping to answer you on Glenn's "Contractual Interest ?" thread. Couldn't help it, but I think it meant Glenn won't answer - even though I invited him to take a pop at me. I reckon he's abandoned that one since we all hi-jacked it a while back. Either that, or he refuses to associate himself with a thread that's got me in it anywhere !! Then I went and promised you Mindzai's POC's and failed to deliver. I'll PM you with them (again !!), as they're good, I reckon. Well worth considering before you finalise.

 

I mustn't comment on POC's, really, as they have to be just right, and should be checked by a proper legal eagle. Hopefully, Bookie might do it for you. I see she answered your MCOL query, and I agree with her "wild guess" about intention to defend - no bl**dy intention whatsoever, but it gets 'em another 14 days for free !!!

 

If Bookie can't, then maybe try PM-ing Glenn to force a response. Tell him you asked me, but my answer was $h1te, and he'll probably jump at the chance. No, seriously - good guy - and I think, as you say, the Contractual King.

 

Regarding snailmail N1 forms. I found it easiest (for me) to do this:

 

Print 3 copies of my Schedule of Charges spready.

 

Put my detailed POC in a Word doc. and save. Print 3 copies - mine took a side of A4, using size 10 print.

 

Look up all the info I'm gonna need for my N1 side 1 answers and save them in a simple text file. Court & Defendants name & addr., Brief particulars, Amount claimed.

 

Open a new N1 pdf file & fill in, using the above txt file (paste & copy or just refer) Don't forget side 2 - you need to tick the Human Rights box at top, and print your name at bottom. For detailed particulars, I usually print "Attached"

 

Now print off 3 copies of side 1 ( I switch colour off), shove them back in the printer (a$$ about face, of course) and then print 3 copies of side 2 on the reverse (if you've got it right !!)

 

Now delete as required (by pen) on side 2 and sign, then staple into 3 sets of 3 sheets.

 

As you can't actually save the completed pdf N1 file, you might want to scan and save both sides of one of your completed N1's.

 

You've got a saved copy of everything now, just in case.

 

Send all 3 sets to the SCC. Or take in, if it's your local SCC.

 

Hope that's of use, matey, and not too late !!

 

Bill.

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Oh dear .. sorry to hear ur not well Bill - hope u didn't catch any of the germs from my threads!! Still managed another amusing post tho *chuckles*

Why apologies for replying on the other thread? I appreciate your help:)

Ta 4 the detailed explanation on the N1 procedure .. makes it so much clearer ... why do u send 3 copies to cc?

 

Thanks again for helpin .. hope ur feelin better soon

links to my current claims ...

My claim - Yorkshire Bank Visa

chezt V RBS Mastercard

Chezt v RBS Joint Account

chezt v Abbey Credit Card

 

Settled ...

chezt V Duet Card/Creation Finance

chezt v's Studio Cards

chezt v's Littlewoods Catalogue

 

Next ...

Abbey Joint a/c & Single a/c

Barclaycard (Mine & Hubby's)

Anyone else I can think of ...! :rolleyes:

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