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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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looks like i might be their next victim..Cash4phones.. :(


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Hi,

 

New to this forum after reading a few posts relating to this company "cash4phones.co.uk".

 

I sent my phone to them last week, recorded delivery and have used royal mail track and trace which shows the phone was received and signed for.

 

Its still early days but the site shows the status as "pack sent to customer" i assume it should by now say "received" or similar. After my paranoid level soared i did a quick google only to find hundreds of complaints in reviews of this company, so, this appears to be the first step in the process of being ripped of by this company so i thought i'd make an official note of the situation here.

 

I've used their contact form online and asked if someone can take a look into the status of my request, as i hear back i'll update on here.

 

phone is a galaxy s3 in spotless condition which they quoted as being worth £185.51

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No - I expect that it had a cracked screen - but you didn't notice!!

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No - I expect that it had a cracked screen - but you didn't notice!!

 

I quite agree. These invisible cracks are everywhere, even on my phone. I can't see it but C4P must have better eyes than mine.

 

You have proof this was delivered so a Letter before action will be needed giving them one chance to pay, say within 14 days, otherwise court action will follow with no further recourse to them

If you are asked to deal with any matter via private message, PLEASE report it.

Everything I say is opinion only. If you are unsure on any comment made, you should see a qualified solicitor

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Yep, i don't doubt it was so massive that rather than see it i'd actually fallen into the crack..... hehehe..

 

 

On a serious note, do i give them a chance to make an offer or wait till they contact me (i assume that might never happen??) or do i start now with the letter?

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The longer you leave it the longer they have the chance to go out of business (which is what I suspect they are planning-no proof, just a gut feeling)

 

I would get that letter off pronto

If you are asked to deal with any matter via private message, PLEASE report it.

Everything I say is opinion only. If you are unsure on any comment made, you should see a qualified solicitor

Please help CAG. Order this ebook. Now available on Amazon. Please click HERE

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submitted their online contact for 2 days ago and had no response,

it won't let me submit another.

their only other contact method is an email address to their sales dept

 

 

so i've sent one there with the below content.

 

 

will have to post something to them also the old fashioned way.

 

 

after completing the online form and receiving no response within the 48 hours SLA i

’m having to mail at this address as its the only other contact detail on your website.

Can someone please contact me in order to arrange for payment for my phone,

my phone was received by you a week ago, i

t was sent recorded delivery so I

have a signature and name as proof it was received.

however your system shows the status as "pack sent to customer" ,

no one is responding and

after reading the thousands of complaints about your company

i am now concerned that i am another victim of a fraudulent phone recycler. I

f i do not receive a response promptly i will have little choice but to begin county court proceedings to reclaim my losses.

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so i've heard nothing since the last note i sent to them,

 

what do i do next? they haven't contacted me at all, does this kind of mean that the phone has beens stolen by them in any legal sense? if i start proceeding what is my "claim" ?

 

hope you can help! thanks!

Edited by iyuk
typo
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My story is exactly the same. Sent mine off about 2 weeks ago too. I did send them a note asking if they`d received my phone and they said they had and now were looking it over. That was about a week ago. the phone`s perfect, so i too (after finding this forum) am getting worried. thing is, I really needed that money too.

 

I normally always check these things first, but I sent an old phone away 2 years ago and had no probs (not with this company I should add). I thought it would be the same here.

 

I`ll watching how this story goes. Might write a letter too.

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  • 5 weeks later...

got worse....

 

After sending an email to threaten court action i got an offer and it showed on their site as pending payment, so i thought i'd wait a week and see if i got it. went back on there yesterday to find their site is down and there's rumours all over the net that the police and trading standards are after them but they're "hiding"

 

what can i do? worth contacting the police?

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Have you contacted Action fraud yet?

 

Another CAGger contacted Companies House about C4P (yemonia now)

 

See HERE

If you are asked to deal with any matter via private message, PLEASE report it.

Everything I say is opinion only. If you are unsure on any comment made, you should see a qualified solicitor

Please help CAG. Order this ebook. Now available on Amazon. Please click HERE

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Oh no,it happens to me as well. I have received a confirmation email on 28th November that they are going to check my phone. In the meantime I have sent a couple email querying the phone and there are no reply. When I tried to contact them the site is always down. What shall I do as I don't have the contact number.

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Oh no,it happens to me as well. I have received a confirmation email on 28th November that they are going to check my phone. In the meantime I have sent a couple email querying the phone and there are no reply. When I tried to contact them the site is always down. What shall I do as I don't have the contact number.

 

Hi Ishields,

 

You have sent the following complaint to Consumer Action Group, admin.. I think you might have meant for it to go to Cash4phones. Sadly we are unable to pass on your complaint.

 

Cash4phones, what happen with my phone and it has been now over a month and I haven't heard anything from you?

 

Have we helped you ...?         Please Donate button to the Consumer Action Group

Uploading documents to CAG ** Instructions **

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2: Take back control of your finances - Debt Diaries

3: Feel Bullied by Creditors or Debt Collectors? Read Here

4: Staying Calm About Debt  Read Here

5: Forum rules - These have been updated - Please Read

BCOBS

1: How can BCOBS protect you from your Banks unfair treatment

2: Does your Bank play fair - You can force your Bank to play Fair with you

3: Banking Conduct of Business Regulations - The Hidden Rules

4: BCOBS and Unfair Treatment - Common Examples of Banks Behaving Badly

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Advice & opinions given by citizenb are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

PLEASE DO NOT ASK ME TO GIVE ADVICE BY PM - IF YOU PROVIDE A LINK TO YOUR THREAD THEN I WILL BE HAPPY TO OFFER ADVICE THERE:D

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So now it will be down to the individuals to take their own legal action in order to recover their loss, the consumer loses out again,

terrible way to do business, unless your the CEO and directors...

Who ever heard of someone getting a job at the Jobcentre? The unemployed are sent there as penance for their sins, not to help them find work!

 

 

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If you are asked to deal with any matter via private message, PLEASE report it.

Everything I say is opinion only. If you are unsure on any comment made, you should see a qualified solicitor

Please help CAG. Order this ebook. Now available on Amazon. Please click HERE

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If you are a victim, please do retweet the link or add it to your facebook pages.

Have we helped you ...?         Please Donate button to the Consumer Action Group

Uploading documents to CAG ** Instructions **

Looking for a draft letter? Use the CAG Library

Dealing with Customer Service Departments? - read the CAG Guide first

1: Making a PPI claim ? - Q & A's and spreadsheets for single premium policy - HERE

2: Take back control of your finances - Debt Diaries

3: Feel Bullied by Creditors or Debt Collectors? Read Here

4: Staying Calm About Debt  Read Here

5: Forum rules - These have been updated - Please Read

BCOBS

1: How can BCOBS protect you from your Banks unfair treatment

2: Does your Bank play fair - You can force your Bank to play Fair with you

3: Banking Conduct of Business Regulations - The Hidden Rules

4: BCOBS and Unfair Treatment - Common Examples of Banks Behaving Badly

5: Fair Treatment for Credit Card Holders and Borrowers - COBS

Advice & opinions given by citizenb are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

PLEASE DO NOT ASK ME TO GIVE ADVICE BY PM - IF YOU PROVIDE A LINK TO YOUR THREAD THEN I WILL BE HAPPY TO OFFER ADVICE THERE:D

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