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iyuk

looks like i might be their next victim..Cash4phones.. :(

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Hi,

 

New to this forum after reading a few posts relating to this company "cash4phones.co.uk".

 

I sent my phone to them last week, recorded delivery and have used royal mail track and trace which shows the phone was received and signed for.

 

Its still early days but the site shows the status as "pack sent to customer" i assume it should by now say "received" or similar. After my paranoid level soared i did a quick google only to find hundreds of complaints in reviews of this company, so, this appears to be the first step in the process of being ripped of by this company so i thought i'd make an official note of the situation here.

 

I've used their contact form online and asked if someone can take a look into the status of my request, as i hear back i'll update on here.

 

phone is a galaxy s3 in spotless condition which they quoted as being worth £185.51

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No - I expect that it had a cracked screen - but you didn't notice!!


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No - I expect that it had a cracked screen - but you didn't notice!!

 

I quite agree. These invisible cracks are everywhere, even on my phone. I can't see it but C4P must have better eyes than mine.

 

You have proof this was delivered so a Letter before action will be needed giving them one chance to pay, say within 14 days, otherwise court action will follow with no further recourse to them


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Yep, i don't doubt it was so massive that rather than see it i'd actually fallen into the crack..... hehehe..

 

 

On a serious note, do i give them a chance to make an offer or wait till they contact me (i assume that might never happen??) or do i start now with the letter?

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The longer you leave it the longer they have the chance to go out of business (which is what I suspect they are planning-no proof, just a gut feeling)

 

I would get that letter off pronto


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submitted their online contact for 2 days ago and had no response,

it won't let me submit another.

their only other contact method is an email address to their sales dept

 

 

so i've sent one there with the below content.

 

 

will have to post something to them also the old fashioned way.

 

 

after completing the online form and receiving no response within the 48 hours SLA i

’m having to mail at this address as its the only other contact detail on your website.

Can someone please contact me in order to arrange for payment for my phone,

my phone was received by you a week ago, i

t was sent recorded delivery so I

have a signature and name as proof it was received.

however your system shows the status as "pack sent to customer" ,

no one is responding and

after reading the thousands of complaints about your company

i am now concerned that i am another victim of a fraudulent phone recycler. I

f i do not receive a response promptly i will have little choice but to begin county court proceedings to reclaim my losses.

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so i've heard nothing since the last note i sent to them,

 

what do i do next? they haven't contacted me at all, does this kind of mean that the phone has beens stolen by them in any legal sense? if i start proceeding what is my "claim" ?

 

hope you can help! thanks!

Edited by iyuk
typo

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My story is exactly the same. Sent mine off about 2 weeks ago too. I did send them a note asking if they`d received my phone and they said they had and now were looking it over. That was about a week ago. the phone`s perfect, so i too (after finding this forum) am getting worried. thing is, I really needed that money too.

 

I normally always check these things first, but I sent an old phone away 2 years ago and had no probs (not with this company I should add). I thought it would be the same here.

 

I`ll watching how this story goes. Might write a letter too.

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Who ever heard of someone getting a job at the Jobcentre? The unemployed are sent there as penance for their sins, not to help them find work!

HOW DO I START A NEW THREAD?

 

 

 

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got worse....

 

After sending an email to threaten court action i got an offer and it showed on their site as pending payment, so i thought i'd wait a week and see if i got it. went back on there yesterday to find their site is down and there's rumours all over the net that the police and trading standards are after them but they're "hiding"

 

what can i do? worth contacting the police?

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Have you contacted Action fraud yet?

 

Another CAGger contacted Companies House about C4P (yemonia now)

 

See HERE


If you are asked to deal with any matter via private message, PLEASE report it.

Everything I say is opinion only. If you are unsure on any comment made, you should see a qualified solicitor

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as it happens i've just completed the online submission a few minutes ago!

 

let see what happens, i'll keep this thread updated in case its of help to anyone else.

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Terrible company, they will be out of business before the next financial year.


Who ever heard of someone getting a job at the Jobcentre? The unemployed are sent there as penance for their sins, not to help them find work!

HOW DO I START A NEW THREAD?

 

 

 

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Oh no,it happens to me as well. I have received a confirmation email on 28th November that they are going to check my phone. In the meantime I have sent a couple email querying the phone and there are no reply. When I tried to contact them the site is always down. What shall I do as I don't have the contact number.

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They clearly wont be around for much longer.

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Oh no,it happens to me as well. I have received a confirmation email on 28th November that they are going to check my phone. In the meantime I have sent a couple email querying the phone and there are no reply. When I tried to contact them the site is always down. What shall I do as I don't have the contact number.

 

Hi Ishields,

 

You have sent the following complaint to Consumer Action Group, admin.. I think you might have meant for it to go to Cash4phones. Sadly we are unable to pass on your complaint.

 

Cash4phones, what happen with my phone and it has been now over a month and I haven't heard anything from you?

 


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I'm afraid cash4phones Ltd doesn't exist any longer, the company has been dissolved.

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So now it will be down to the individuals to take their own legal action in order to recover their loss, the consumer loses out again,

terrible way to do business, unless your the CEO and directors...


Who ever heard of someone getting a job at the Jobcentre? The unemployed are sent there as penance for their sins, not to help them find work!

HOW DO I START A NEW THREAD?

 

 

 

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If you are asked to deal with any matter via private message, PLEASE report it.

Everything I say is opinion only. If you are unsure on any comment made, you should see a qualified solicitor

Please help CAG. Order this ebook. Now available on Amazon. Please click HERE

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If you are a victim, please do retweet the link or add it to your facebook pages.


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donatelink3.gif through PayPal (opens in a new window)

 

Uploading documents to CAG ** Instructions **

 

Looking for a draft letter? Use the CAG Library

Dealing with Customer Service Departments? - read the CAG Guide first

 

1: Making a PPI claim ? - Q & A's and spreadsheets for single premium policy -

HERE

2: Take back control of your finances -

Debt Diaries

3: Feel Bullied by Creditors or Debt Collectors?

Read Here

4: Staying Calm About Debt

Read Here

5: Forum rules - These have been updated -

Please Read

 

 

BCOBS

 

2: Does your Bank play fair - You can force your Bank to play Fair with you

3: Banking Conduct of Business Regulations - The Hidden Rules

4: BCOBS and Unfair Treatment - Common Examples of Banks Behaving Badly

5: Fair Treatment for Credit Card Holders and Borrowers - COBS

 

 

 

Advice & opinions given by citizenb are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

 

PLEASE DO NOT ASK ME TO GIVE ADVICE BY PM - IF YOU PROVIDE A LINK TO YOUR THREAD THEN I WILL BE HAPPY TO OFFER ADVICE THERE:D

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