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    • Hi welcome to the Forum.  If a PCN is sent out late ie after the 12th day of the alleged offence, the charge cannot then be transferred from the driver to the keeper.T he PCN is deemed to have arrived two days after dispatch so in your case, unless you can prove that Nexus sent the PCN several days after they claim you have very little chance of winning that argument. All is not lost since the majority of PCNs sent out are very poorly worded so that yet again the keeper is not liable to pay the charge, only the driver is now liable. If you post up the PCN, front and back we will be able to confirm whether it is compliant or not. Even if it is ok, there are lots of other reasons why it is not necessary to pay those rogues. 
    • Hi 1 Date of the infringement  arr 28/03/24 21:00, dep 29/03/24 01.27 2 Date on the NTK  08/04/2024 (Date of Issue) 3 Date received Monday 15/04/24 4 Does the NTK mention schedule 4 of The Protections of Freedoms Act 2012?  Yes 5 Is there any photographic evidence of the event? Yes 6 Have you appealed? [Y/N?] post up your appeal] No  7 Who is the parking company? GroupNexus 8. Where exactly [carpark name and town] Petrol Station Roadchef Tibshelf South DE55 5T 'operating in accordance with the BPA's Code of Practice' I received a Parking Charge letter to keeper on Monday 15/04/24, the 17th day after the alleged incident. My understanding is that this is outside the window for notifying. The issue date was 08/04/2024 which should have been in good time for it to have arrived within the notice period but in fact it actually arrived at lunchtime on the 15th. Do I have to prove when it arrived  (and if so how can I do that?) or is the onus on them to prove it was delivered in time? All I can find is that delivery is assumed to be on the second working day after issue which would have been Weds 10//04/24 but it was actually delivered 5 days later than that (thank you Royal Mail!). My husband was present when it arrived - is a family member witness considered sufficient proof?
    • lookinforinfo - many thanks for your reply. It would be very interesting to get the letter of discontinuance. The court receptionist said that the county court was in Gloucester 'today' so that makes me think that some days it is in Gloucester and some days its in Cheltenham, it was maybe changed by the courts and i was never informed, who knows if DCBL were or not. My costs were a gallon of petrol and £3.40 for parking. I certainly don't want to end up in court again that's for sure but never say never lol. Its utterly disgusting the way these crooks can legally treat motorists but that's the uk for you. I'm originally from Scotland so it's good that they are not enforceable there but they certainly still try to get money out of you. I have to admit i have lost count of the pcn's i have received in the last 2 yr and 4 months since coming to England for work, most of them stop bothering you on their own eventually, it was just this one that they took it all the way. Like i mentioned in my WS the the likes of Aldi and other companies can get them cancelled but Mcdonalds refused to help me despite me being a very good customer.   brassednecked - many thanks   honeybee - many thanks   nicky boy - many thanks    
    • Huh? This is nothing about paying just for what I use - I currently prefer the averaged monthly payment - else i wouldn't be in credit month after month - which I am comfortable with - else I wold simply request a part refund - which I  would have done if they hadn't reduced my monthly dd after the complaint I raised (handled slowly and rather badly) highlighted the errors in their systems (one of which they do seem to have fixed) Are you not aware DD is always potentially variable? ah well, look it up - but my deal is a supposed to average the payments over a year, and i dont expect them to change payments (up or down) without my informed agreement ESPECIALLY when I'm in credit over winter.   You are happy with your smart meter - jolly for you I dont want one, dont have to have one  - so wont   I have a box that tells me my electricity usage - was free donkeys years ago and shows me everything I need to know just like a smart meter but doesnt need a smart meter,  and i can manually set my charges - so as a side effect - would show me if the charges from the supplier were mismatched. Doesn't tell me if the meters actually calibrated correctly - but neither does your smart meter. That all relies on a label and the competence of the testers - and the competence of any remote fiddling with the settings. You seem happy with that - thats fine. I'm not.    
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Dealer refusing to cancel/refund deposit


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Hi All,

 

Newbie here with a problem.

 

I went into a BMW dealership for a service and got talking about the new 4 Series coupe with the sales guy. I agreed to come back and see him the next day (Saturday the 23rd Nov). I went with my GF and we talked and worked out a deal which was similar to what I want minus heated seats, XDrive and the PRO Sat Nav.

 

He then said he would give me this great deal if I could shake on him ordering the car on Monday. I shook his hand and got up to leave, he said he just needs a quick deposit and we would get all the rest of the details for finance etc on Monday. My missus paid it on her credit card (£1k) and he gave me a document to sign which said new car contract (At this point you can all start pelting me with rotten tomatoes because I pretty much signed it without questioning anything)

 

I then went to visit my brother and showed him the deal after which he advised me to visit his local dealer for a comparison. The local dealer told me the heated seats were standard and he could do me the XDrive and Pro Sat Nav for the same price and APR as the one I had got.

 

I immediately called the first dealer (Sunday the 24th November) to cancel. He told me I can't cancel and I am bound by the agreement. His boss then came on and said the car has not been ordered but I must buy from them as I am tied in. I continued to insist that I did not want the car after which he said I have no option to cancel and I am now tied into a contract which allows them to place the order for the car from BMW which will be delivered in February.

 

I then escalated it to the manager who said I am tied into the contract and will not be getting my deposit back despite numerous back and forth conversations. They then changed tact and said I should come in and we can work something out. I do not want to go in (and have been advised not to) because the current email correspondence protects me as everything is documented.

 

What are my options re: Section 57 of CCA?

Can they hold my deposit for costs (they have incurred none as it was 24 hrs....if that)?

Finally, the deposit was paid by my GF on her credit card, can she reclaim that payment especially as the service was not for her or in her name an thus has not been provided in full.

 

Answers please and do not hesitate to be harsh because I had a brain fart of a weekend and this needs to be a lesson for me.

 

Thanks in advance.

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YOu arent bound at all. You have the full right to cancel, normally within the first 7 days.

 

The dealer is telling you that you cant because they would lose out on a LOT of money.

Any advice i give is my own and is based solely on personal experience. If in any doubt about a situation , please contact a certified legal representative or debt counsellor..

 

 

If my advice helps you, click the star icon at the bottom of my post and feel free to say thanks

:D

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YOu arent bound at all. You have the full right to cancel, normally within the first 7 days.

 

The dealer is telling you that you cant because they would lose out on a LOT of money.

 

Got this from their website.

 

Except as provided by law, or under clauses 2©, 7(a)(iii) or 23 of these terms and conditions, no order which has been accepted by Sytner may be cancelled by the Customer except with the agreement in writing of Sytner and on terms that the Customer’s deposit shall be forfeit and further that the Customer shall indemnify Sytner in full against all loss (including loss of profit), costs (including the cost of all labour and materials used), damages, charges and expenses incurred by Sytner as a result of cancellation.
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Yep, GF can have her money back but they theoretically can chase you for any loss made so far. The rest of their terms dont sit well with what can be claimed as DAMAGES as loss of profit isnt a loss as they havent had to get the car yet.

 

I will keep this updated.

 

GF will be claiming back the cash through CC company and I will continue my correspondence with them to see where it goes. My old banger suddenly looks more appealing to me after all this :(

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  • 3 weeks later...

Latest update:

 

Sytner are still refusing to part with my deposit.

 

GFs CC company (the one with the singing & dancing bank staff) are saying that for Section 75 we need to email them Sytners terms an conditions and a full breakdown of what happened and what the dispute is about.

 

Is there any chance that they will uphold Sytners claim of no refunds for costs incurred?

 

Thanks in advance.

Edited by Icondacarver
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The bank just doesnt want to be sued by Sytners so it is in their interests to know what they are letting themselves in for but I'm not sure they have right on their side. Banks normally send out a little form with various boxes to fill in regarding what it is about so I would be asking for someone more senior to be taking control of the matter.

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The bank just doesnt want to be sued by Sytners so it is in their interests to know what they are letting themselves in for but I'm not sure they have right on their side. Banks normally send out a little form with various boxes to fill in regarding what it is about so I would be asking for someone more senior to be taking control of the matter.

 

I have sent them the detail, if this fails to get a positive response I will push for someone more senior to handle the case.

 

Will see what their reply is from today's correspondence.

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  • 2 weeks later...

Latest Update:

 

Sytner have not responded to me since their last demand that I come in and speak to them (still with the intention of making me buy a car)

 

Bank have put the deposit back on my missus card and have given Sytners bank 45 days to respond to the Section 75 chargeback.

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  • 1 month later...

Latest Update:

 

Sytner responded to my GFs CC provider. They sent over copies of all documentation which as stated had nothing relating to her, no mention of her or her name.

 

They also attached a copy of the CC receipt to the paperwork which was all in my name. My GF spoke to the CC company and stated she wants them to carry on the dispute as none of the documentation relates to her.

 

They are apparently going to now go back to Sytner and press home the charge back

 

Is there any default template of wording that I need to send or should I leave this to CC company to handle?

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Let the CC company handle it for now unless they need more info. I would also consider informing trading standards, if only to cover your backs.

Any advice i give is my own and is based solely on personal experience. If in any doubt about a situation , please contact a certified legal representative or debt counsellor..

 

 

If my advice helps you, click the star icon at the bottom of my post and feel free to say thanks

:D

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  • 2 weeks later...
  • 1 month later...
Wouldn't it have been easier to just work out a deal with the dealer for the heated seats / sat nav etc? I'm sure they would have thrown them in if you had gone to the dealer and asked :p

 

The deal on offer was even worse than I thought in hindsight but that is a moot point I guess

 

They did tell me to come and discuss a deal, but I had no recourse to cancel which means that if I did not like the deal, then I would still be forfeiting my money. I would have happily started the negotiation from scratch (without my £1000 on the line) and worked a new deal but the fact they were holding me to ransom was not ethical and also meant I could never barter for the best deal possible. At no point did they offer those things I wanted and were more focussed on "Take it or lose your £1000"

 

The entire process was not very upfront and now they want £1000 for talking to me for 20mins and not even starting the paperwork not to talk less of placing the order. :|

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They weren't holding you to ransom - you signed an order form and left a deposit, no one put a gun to your head.

 

 

It's not Synter's fault that you could have got a better deal elsewhere, and the idea of a deposit is that you are committing to the deal, otherwise why bother taking one

?

 

 

Best of luck with it all, but I think you need a very kind judge....

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They weren't holding you to ransom - you signed an order form and left a deposit, no one put a gun to your head.

 

 

It's not Synter's fault that you could have got a better deal elsewhere, and the idea of a deposit is that you are committing to the deal, otherwise why bother taking one

?

 

 

Best of luck with it all, but I think you need a very kind judge....

 

Did not sign a finance deal, did not even provide ID, his words were "to hold the deal" at no point was I ordering the car as we were still arguing over spec.

 

Then when I said I did not bring my cards with me he asked for my missus to put down the payment as it "holds the deal"

 

I was very very silly not to question what was going on but the practice is borderline shady at best and the fact that no car has been ordered but they are holding £1000 for what?? Damages, costs??

 

If I am in a binding agreement then they should be placing an order with BMW. They have said I am still committed and nothing is cancelled, no letter to say deal cancelled but £1000 retained...just silence.

 

I would understand if the car was ordered or had arrived but this is simply a case that at the very least will get Sytner to look at selling practices so I don't mind following it up.

 

I am already in for £1000, I can risk a bit more cash to see if what they did was right.

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They weren't holding you to ransom - you signed an order form and left a deposit, no one put a gun to your head.

 

 

It's not Synter's fault that you could have got a better deal elsewhere, and the idea of a deposit is that you are committing to the deal, otherwise why bother taking one

?

 

 

Best of luck with it all, but I think you need a very kind judge....

 

You do raise a good point of no gun to my head and I keep kicking myself. I was in such a rush to leave as we were late, I signed it at the door of the dealer not even sat down :(

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