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Please can someone help us?

We are sick of BG and their letters/emails saying we have cancelled our payment plan with them when we have not.

We are in arrears on both Gas and Electric since Pete ( Bobcat ) lost his job and have never caught up so we pay them £15 every 2 weeks for gas and £15 for electric, never miss a payment, have got receipts but they keep saying we have cancelled the plan!

 

The latest sage is they are now demanding we pay £36 on both every two weeks.

 

 

The told us that as long as we did not miss any payments that we would not get any more letters or email demanding payment but they keep sending them. had one today from a Annette Hardcastle. We just can not afford any more even though Pete is now working he is on low wage and we get no benefits at all.

 

 

We are sick of this and do not know where to turn as we have not missed a payment, we only ever write or email them not phone, please if anyone can help it would be much appreciated

Sorry for being so long

Sandy ( Bob cat's o/h )

Edited by citizenB

If I owe you money, take a number and join the queue. If you owe me money pay up and shut up

 

 

 

 

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Anyone here that can help as we are really fed up and worried now, TIA

If I owe you money, take a number and join the queue. If you owe me money pay up and shut up

 

 

 

 

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Hi there,

 

I think the worse that will happen is that they pass it to a DCA and then you can give the DCA the run around.

 

The problem is that any letters you send to BG never go back to the person who sent the first one. You can bet your life your reply won't go to "Annette Hardcastle" and I was once told by BG that the letters are sent to one address but the replies are handled somewhere else.

 

You could try and speak to them on the phone. I'd much rather speak to them than a debt collector.

 

I personally would send a letter to Sam Laidlaw the Chief Executive at their Head Office and say everything you have said here.

 

You have stuck to a payment plan, you cannot afford any more, so why is his office continuing to harass you after they have said they wouldn't.

 

I did that once over another issue with BG and it did get sorted out by someone who was instructed directly from his office to sort it out, so it's worth a try.

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thank you DD, any idea where I could find Sam Laidlaws address please, all I have is this address

British Gas

Payment Area 55

Camberley

GU95 1AB

If I owe you money, take a number and join the queue. If you owe me money pay up and shut up

 

 

 

 

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thanks DD, will get a letter of to him asap, and will have it signed for!

If I owe you money, take a number and join the queue. If you owe me money pay up and shut up

 

 

 

 

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thank you DD, will see what happens but in the meantime we will just pay our agreed amount every 2 weeks :)

If I owe you money, take a number and join the queue. If you owe me money pay up and shut up

 

 

 

 

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we have just had another email from BG saying that £15 is not enough and we need to increase it to £36 every two weeks I can copy and past it if need be? They actually phoned my mobile ( this is Sandy, lol ) and asked for Pete, told them he is not here and they could discuss it with me to which she said no, I am not named blah blah erm excuse me you phoned me and we did not give you my number!

Do they think we are made of money, yes we are in debt to them but we are at least paying

If I owe you money, take a number and join the queue. If you owe me money pay up and shut up

 

 

 

 

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  • 2 weeks later...

Nothing back from Mr Laidlaw but have had emails yet again from BG saying I am in debt and my payments are not enough, anyone tell me what my next course of action is please

If I owe you money, take a number and join the queue. If you owe me money pay up and shut up

 

 

 

 

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we sent a signed for letter DD, not had a reply, do not have his email address

Edited by Bobcat2

If I owe you money, take a number and join the queue. If you owe me money pay up and shut up

 

 

 

 

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Apologies.

 

There's just been a response to another letter we sent to a CEO on another thread, albeit that went by email. It took a couple of weeks to get a reply.

 

Reply to their emails saying you are awaiting a response to your letter to Mr Laidlaw about this matter and would they kindly not harass you until such time as you have received his reply.

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I just did! lol all got was you will be sent a bill, we pay every 2 weeks and never missed a payment which they know

If I owe you money, take a number and join the queue. If you owe me money pay up and shut up

 

 

 

 

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not yet as said we had contacted Mr Laidlaw in our reply to them saying they are sending us a bill! Not had a reply yet............... lmao

If I owe you money, take a number and join the queue. If you owe me money pay up and shut up

 

 

 

 

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[email protected]

 

ask him for an update on your letter he recd

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thank you for that Ida, we sent the letter 26/11/13 and know it got there as checked online and it said delivered

If I owe you money, take a number and join the queue. If you owe me money pay up and shut up

 

 

 

 

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how long does it normally take to get a reply please as like said above letter was posted 26/11/13 and not heard anything back from Mr Laidlaw

If I owe you money, take a number and join the queue. If you owe me money pay up and shut up

 

 

 

 

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Ida, are you sure that is right address please as sent an email but it bounced back , TIA

If I owe you money, take a number and join the queue. If you owe me money pay up and shut up

 

 

 

 

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please can someone help, just had 2 letters from BG yet again, one saying they have had to cancel our payment plan, dated 5/12/13 and another one saying they have changed our payment plan which is dated 5/12/13, it is same amount we have been paying £15 on gas and £15 on electric every 2 weeks, first payment to start 19th December, nothing from Mr Laidlaw.

Confused.Com comes to mind

If I owe you money, take a number and join the queue. If you owe me money pay up and shut up

 

 

 

 

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