Currys Misselling?

[oilyfingers]

Hi.

 

 

We bought a TV from them on Thursday and my son smashed the screen on Friday.

 

 

That aside I have been left out of pocket by Curry's.

 

 

The call centre advised I buy a lower priced set as I needed one pronto and get the broken one fixed.

 

 

It now transpires that the broken one is unfixable and I am left with a TV that is too small after spending £520 in 24 hours.

 

 

I asked them while I was in store about repair costs and they refused to give a ball park.

 

 

I thing I was deprived the ability to make an informed choice on this

but they say that I was all my decision.

 

 

What can I do?

 

Thanks.

[labrat]

to be fair im not sure this is currys fault

 

if they refused to give a ball park figure it was probably as they didnt know a figure

as for being deprived the ability to make an informed choice - How?

 

in the end no one forced you to buy a new set, yes they suggested it but once you found the other set was unrepairable then you would have needed to buy a new one anyway

[chrish28]

You may be able to claim on your household insurance or credit card if you paid by credit card

[oilyfingers]

The bit that got my goat is that once Curry's took my money I ceased being their customer.

 

All they had to do was say its not economical to repair but knowhow don't know.

 

I was recommended to buy a cheaper one in leu of repair but that is wrong and they won't even apologise or show any kind of empathy for my situation.

 

I know I needed to buy a new one but had I known all the facts I would have bought the same set again not a smaller one.

[Jam_Buttie]

Is this thread a wind up?

[jfhall82]

You haven't got a leg to stand on mate... you are responsible for this situation not Currys, there really isn't any discernable logic involved in your decisions or your complaint...

[mjvaj123]

At point of sale someone in the store Im sure would have offered alternative insurance for the TV as Currys do and the fact you declined on receipt surely shows you take all responsibility of the actions taken to 'said' TV,

 

Sometimes its worth the extra, have you not home insurance for this?

[Purpleflowers 2]

if your not working you can take them to a small claims court

[labrat]

if your not working you can take them to a small claims court

 

For what?

[porkyp1g]

Sue culture mate, I blame the Americans.

[Jam_Buttie]

I stubbed my toe on the coffee table, can I sue Ikea?

[ashmk]

I stubbed my toe on the coffee table, can I sue Ikea?

 

I also did that. Must be a faulty batch. Lets build a super complaint!