Success against device buyer aka cash 4 phones

[Tina.eastwood]

Sent my samsung galaxy note 2 to device buyer who we subsequently found out to be cash 4 phones on Monday by special delivery, it was signed for yesterday.

 

 

After some digging around for the last few hours

 

 

we have found that device buyer have their post redirected via uk postbox.

 

 

We have spoken to the CEO of uk postbox who actually has my phone sat on his desk along with someone else's.

 

 

They have since suspended device buyers account and are in the process of sending my phone back to me.

 

 

C4p trading limited own

 

 

mobilephonerecycle.com,

cash4phones,

devicebuyer.co.uk and

mobilephonerecycling2day.co.uk.

[Apriumben]

Well thats good news,

 

 

both because your phone should be coming back,

 

 

and because if they run several trading companies

they might just stay afloat long enough for me to sue them!

[Allan Chester]

Glad we have been able to help and return your phone - ukpostbox.com

[Allan Chester]

DeviceBuyer.co.uk |

 

 

We have received 2 phones for them as they are using one of our addresses on their website.

 

 

Both phones are being returned to the owners (senders).

 

We are trying to contact the directors of the company, to stop them advertising 13 Freeland Park, BH16 6FH on their website.

 

 

All email and phone calls have been unsuccessful to-date.

We have also reported to Trading Standards.

 

If you are thinking about sending a phone to this company,

please DO NOT send to 13 Freeland Park, BH16 6FH as we have no connection with this company

and your phone will just be returned.

 

Allan Chester CEO, UK Postbox

[mattallenmsn]

I have just finished on the phone to the Ceo of UK Post Box and

 

 

I must say that despite the very bad taste I have in my mouth about www.devicebuyer.co.uk

 

 

my heart goes out to him over the impact this unjustified association to his company that has happened as a result of mis-information from Devicebuyer.

 

 

One message to Devicebuyer,

 

 

yes we are in a recession,

yes you have to find a way to pay for your expensive gated mews offices and

yes it is difficult to make money in the current economic environment,

but do not think that conning and [problem]ming members of the British public is a way to fund your lifestyle.

 

 

I for one am going to pursue this company and its owners who appear to be cheats and swindlers to my utmost ability.

 

 

*** Please Please Please, if you are trying to get the best deal for your old or unwanted phone,

 

 

do not try to sell it to www.devicebuyer.co.uk they will take your phone and you will not see any money for it.

 

I used the envelope they provided and posted my Galaxy Note 2 to them by Special Delivery, it was signed for by their office

but despite trying to contact them by their contact us page on their website

I am sat here typing this with no contact or reply from them and no money in my account

 

 

(on that note, if like me you requested a Bacs payment for your money,

the only thing they should be able to do with your account and sort code is to set up a direct debit,

you are covered against this under the direct debit guarantee scheme,

so keep an eye on your account and contact your bank if anything suspicious is happening).

 

 

I do have the address I sent it to and

my Royalmail tracking number

as well as contact details supplied to me by UK Postbox for the trading standards officer dealing with this issue.

 

I will be sure to update here with any progress/useful information that I have in relation to this.

[Apriumben]

Does anyone have a definitive (or at least known-good) list of trading names for C4P trading Ltd?

 

 

It would appear that currently all they need to do is come up with more names and more websites and carry on regardless

[Allan Chester]

If you have been affected by devicebuyer.co.uk, please contact your local Trading Standards. We (UK Postbox Limited) have reported to and working closely with Trading Standards as we are not connected to this company or associated trading names in any way.

 

If you manage to contact your local Trading Standards, then tell them that the Trading Standards in Haringey, London are already taking an interest

 

 

Details for Devicebuyer.co.uk

 

Name & Registered Office:

C4P TRADING LIMITED

SUITE 21 5 SPRING STREET

PADDINGTON

LONDON

UNITED KINGDOM

W2 3AQ

Company No. 06300042

 

Physical address

Gateway Mews

15 Bounds Green,

London, N11 2UT,

United Kingdom

 

The chances are if you have sent them a phone using the supplied envelope, it was sent to Gateway Mews 15 Bounds Green, London, N11 2UT

This can be confirmed (if sent by Signed For service) by checking your tracking information on the Royal Mail track and trace - http://www.royalmail.com/track-trace

 

Hope that this information helps.

 

Allan Chester

UK Postbox

[BankFodder]

Message from Trading Standards

 

Dorset trading standards service has recently been receiving a number of enquiries relating to a business trading as 'Device Buyer' and 'Cash4Phones'.

Before contacting the service about these businesses please note the following information:

 

·On their website Device Buyer were instructing customers that wished to send their phones by special delivery to use a Dorset address.

The address given is that of a mail forwarding business and neither Device Buyer, Cash4Phones, or C4P Trading Ltd are based at this address.

This address is no longer authorised to be used by Device Buyer and I understand it has been removed from Device Buyer website.

 

·Any customers that have sent phones to the Dorset address may contact us for further advice on 01305 224702.

However any customers that have sent phones to the London address should call the

Citizens Advice Consumer Service on 08454 04 05 06 in the first instance.

Citizens Advice will then forward details of these enquiries to the relevant authority to action as they see fit.

 

Unfortunately Dorset trading standards will not be able to reply to consumers that have already enquired about Device Buyer unless they have sent their phone to the Dorset address.

[BankFodder]

UK Postbox is no longer involved in this story now. They have closed the devicebuyer account and there is nothing more they can do. No more phones are being directed through their service. They were unwitting victims of it all.

 

UK PostBox have been enormously helpful and it is down to their efforts that maybe this swindle is finally being brought to an end.

The CEO of UK Postbox has put a lot of effort into uncovering the mystery and contacting the authorities about it but it is now completely out of their hands.

 

I would not recommend anyone to contact them.

 

Your best port of call is to email - [email protected] which is the trading standards office for the Cash4Phones area.

[Gemski4]

If you have been affected by devicebuyer.co.uk, please contact your local Trading Standards. We (UK Postbox Limited) have reported to and working closely with Trading Standards as we are not connected to this company or associated trading names in any way.

 

 

 

If you manage to contact your local Trading Standards, then tell them that the Trading Standards in Haringey, London are already taking an interest

 

 

 

 

 

Details for Devicebuyer.co.uk

 

 

 

Name & Registered Office:

 

C4P TRADING LIMITED

 

SUITE 21 5 SPRING STREET

 

PADDINGTON

 

LONDON

 

UNITED KINGDOM

 

W2 3AQ

 

Company No. 06300042

 

 

 

Physical address

 

Gateway Mews

 

15 Bounds Green,

 

London, N11 2UT,

 

United Kingdom

 

 

 

The chances are if you have sent them a phone using the supplied envelope, it was sent to Gateway Mews 15 Bounds Green, London, N11 2UT

 

This can be confirmed (if sent by Signed For service) by checking your tracking information on the Royal Mail track and trace - http://www.royalmail.com/track-trace

 

 

 

Hope that this information helps.

 

 

 

Allan Chester

 

UK Postbox

 

 

 

[Gemski4]

Hi Allan

I have sent my phone to the gateway mews address believing it to be cash4phones, I sent it by recorded delivery and know it was received on Monday 18th November. Is this one of the phones you have received? I apologise if I am taking up your time but I have been conned by cash4phones and am trying to find out what to do about it. I have come across your forum posts and am hoping my phone is one of the ones you are sending back. I apologise if I have misunderstood the information but would be extremely grateful for any information you can give me. Many Thanks

[stu007]

Hi Gemski

 

You will need to contact Trading Standards please read post#9

 

Allan has no connection to Cash4phones and were innocent victims in this and worked very closely with Trading Standard.

 

Please contact Trading Standards.

[judith13]

Hiya is it possible u could help me get my phone back from this company? I used special delivery with royal mail and have heard nothing from they sent me out the freepost envelope. I have even informed trading standards and watchdog.

[hayley701]

I to have been done by device buyer i sent my Samsung note 2 off to them for recycling I even got an email from them on the 20th November to say they had my phone and were checking it for faults and to give them 10 days to sort it out- is it worth starting any court procedures against these guys ? is anyone getting any responses from them if so does anyone have a number for them ?

[hayley701]

Hi

 

 

Me to i sent mine on the 13th November, is it worth pursuing this or do we just have to forget about it as opening a case against this company will just end up costing me more money ?

 

 

Did you find anything out ?

 

 

Kind Regards

 

 

hayley

[bellbell]

i posted my phones on the 6th novemver 2013 and i have had 1 email from you stating they have my phones and it will take 10 days to look at them, i have no had no reply since i have been e mailing and phone and nothing, i dont know what else todo, i was told to get hold of citizens avice and from there they would get hold of trading standards.

[Apriumben]

I will try and get you added to the action list bellbell

[bellbell]

thank you.... i am so gutted....

[silverfox1961]

Name Change from C4P to

 

YEMONIA LIMITED

SUITE 21 5 SPRING STREET

PADDINGTON

LONDON

UNITED KINGDOM

W2 3AQ

Company No. 06300042

[Choppa2k1980]

Will it make a difference i have filed a claim against cash4phones and not the limited company?

[Hampsa]

Yes they have changed their registered name that Cash4Phones were trading under C4P Trading Limited to YEMONIA LIMITED and moved from EC2 to W2 (although their C4P Trading Limited site shows this as the registered company name and not YEMONIA LIMITED as showing on webcheck on the companies house site http://www.cash4phones.co.uk/corporate/contact-us.aspx).

 

I have been waiting since 11th of October to be paid £132.40 and they are now ignoring my emails and no one picks up their phone. Had started Small Claims Proceeding but cannot enforce judgement as don't know where they are now and I also don't want to waste any more money unless I have too. So have put in a complaint to Watchdog about their new [problem] about not paying, Watchdog had ran the original 'excessive wear and tear' [problem] which I found yesterday http://www.bbc.co.uk/programmes/b006mg74/features/cash-4-phones.

 

I have also contacted ActionFraud and put in a case so have a crime reference number, I do hope that this action, if enough people do this, results in the owners being arrested and their business being closed down. As for re-claiming any money am not confidant any longer and has already cost me another £25 to put a claim in the small claims court, am told will cost even more if judgement has been approved and then I try to enforce...

Edited December 12, 2013 by Hampsa
Slight wording error