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    • Hermes lost parcel.. Read more at https://www.consumeractiongroup.co.uk/topic/422615-hermes-lost-parcel/
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    • Oven repair. https://www.consumeractiongroup.co.uk/topic/427690-oven-repair/&do=findComment&comment=5073391
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    • I came across this discussion recently and just wanted to give my experience of A Shade Greener that may help others regarding their boiler finance agreement.
      We had a 10yr  finance contract for a boiler fitted July 2015.
      After a summer of discontent with ASG I discovered that if you have paid HALF the agreement or more you can legally return the boiler to them at no cost to yourself. I've just returned mine the feeling is liberating.
      It all started mid summer during lockdown when they refused to service our boiler because we didn't have a loft ladder or flooring installed despite the fact AS installed the boiler. and had previosuly serviced it without issue for 4yrs. After consulting with an independent installer I was informed that if this was the case then ASG had breached building regulations,  this was duly reported to Gas Safe to investigate and even then ASG refused to accept blame and repeatedly said it was my problem. Anyway Gas Safe found them in breach of building regs and a compromise was reached.
      A month later and ASG attended to service our boiler but in the process left the boiler unusuable as it kept losing pressure not to mention they had damaged the filling loop in the process which they said was my responsibilty not theres and would charge me to repair, so generous of them! Soon after reporting the fault I got a letter stating it was time we arranged a powerflush on our heating system which they make you do after 5 years even though there's nothing in the contract that states this. Coincidence?
      After a few heated exchanges with ASG (pardon the pun) I decided to pull the plug and cancel our agreement.
      The boiler was removed and replaced by a reputable installer,  and the old boiler was returned to ASG thus ending our contract with them. What's mad is I saved in excess of £1000 in the long run and got a new boiler with a brand new 12yr warranty. 
      You only have to look at TrustPilot to get an idea of what this company is like.
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    • Dazza a few months ago I discovered a good friend of mine who had ten debts with cards and catalogues which he was slavishly paying off at detriment to his own family quality of life, and I mean hardship, not just absence of second holidays or flat screen TV's.
      I wrote to all his creditors asking for supporting documents and not one could provide any material that would allow them to enforce the debt.
      As a result he stopped paying and they have been unable to do anything, one even admitted it was unenforceable.
      If circumstances have got to the point where you are finding it unmanageable you must ask yourself why you feel the need to pay.  I guarantee you that these companies have built bad debt into their business model and no one over there is losing any sleep over your debt to them!  They will see you as a victim and cash cow and they will be reluctant to discuss final offers, only ways to keep you paying with threats of court action or seizing your assets if you have any.
      They are not your friends and you owe them no loyalty or moral duty, that must remain only for yourself and your family.
      If it was me I would send them all a CCA request.   I would bet that not one will provide the correct response and you can quite legally stop paying them until such time as they do provide a response.   Even when they do you should check back here as they mostly send dodgy photo copies or generic rubbish that has no connection with your supposed debt.
      The money you are paying them should, as far as you are able, be put to a savings account for yourself and as a means of paying of one of these fleecers should they ever manage to get to to the point of a successful court judgement.  After six years they will not be able to start court action and that money will then become yours.
      They will of course pursue you for the funds and pass your file around various departments of their business and out to third parties.
      Your response is that you should treat it as a hobby.  I have numerous files of correspondence each faithfully organised showing the various letters from different DCA;s , solicitors etc with a mix of threats, inducements and offers.   It is like my stamp collection and I show it to anyone who is interested!
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Hi all,


Would any one have any thoughts on my situation?


I work as a night shift cleaner for a large Catering / Cleaning company. We have know for about 7 months that we were up for retender. Tender was lost few months back and it went to a rival. The new employer turned up last week to show their plans off for the new contract.


The current staff set up is 3 Night shift and 1 day time Janitor. Our supervisor retires next month just leaving 2 night shift. All the catering staff and day time Janitor are going to tupe over as a like for like with some getting enhanced contract, New job positions and more holidays etc.


Our new employer to be has confirmed that there will be no night shift and that the cleaning is to be done by 14 part time staff in the evening along with a new Supervisor.


They said they will be cutting our contract hours by 5 per week and gave us some idea that we will be working possibly a back shift??? They have also said as the client is moving to a new building it is a blank canvas and that everything that will be happening to us will be covered by ETO.


I have been with current employer ( no break in employment ) for 26 months but only that particular site for 10 months.


Were would I stand for hour reduction and not signing new contract? I cant afford to lose £2400 off a £16.500 yearly wage before tax. I don't earn a great wage so any reduction will have an massive impact on life.

New to be employer has said that they will be paying in arrears and we will have to work a month for 2 weeks pay and will get a full wage after 8 weeks. They said we can borrow from them to tide ourselves over during that time and will take it back when we leave.


My current position doesn't exist so could I get a redundancy rather than transfer? Currently hours and loss of money is leaving worse off after tupe.

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hello! When you TUPE over, your current terms and conditions apply. What does your contract say about your hours of work, changes of hour and shifts please?

Never assume anyone on the internet is who they say they are. Only rely on advice from insured professionals you have paid for!

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Hi Emmzzi,

My contract says 40 hours paid @ £ph from 21.30 to 06.00 based soley in the clients building. No mention of Tupe or anything like that, Just hours, pay, holidays, notice times from employer / employee just a standard contract.




hello! When you TUPE over, your current terms and conditions apply. What does your contract say about your hours of work, changes of hour and shifts please?
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  • 2 weeks later...

Further to my initial post. I have received notification from potential new employer. They have said in letter, Our current job will not exist on 1st January 2014 and that under TUPE they can justify under ETO all changes they will be making to the new contract. Our jobs will cease to exist on 1st January, So they are telling me that I will have to re-apply for the new positions they have advertised. These positions are five hours less per week along with a reduction in pay. It states if you do not re-apply or are unsuccessful in your application you are at risk of the Potential of Redundancy?

My current employer doesn't have any positions for the remaining staff members so kind of stuck with this.

On a Q/A sheet Q says What happens if I decide not to join you? A says That if your current Employer does not have another job for me then my Contract ceases by operation of Law. Also you would not get Redundancy as the job you are in still exists and will transfer over? It says the complete opposite on the letter addressed to me.

I thought TUPE at the very least protected rate of pay and contracted hours?

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Hi, Little update!

New contractor has been to visit on Thursday. We ( cleaning dept ) have been told that we cant be offered any jobs from the new contractor and that we can only apply for them. They have told us that is the Law.

The new contractor that has taken over the Catering and Cleaning has already gave all the catering staff new contract with no interviews.

The new Security contractor who are different from us, Have taken all the present staff on with no interviews.

Seems very odd with a sting in the tail some were?

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if there is no night shift, then there is no night shift. Usually you'd transfer over and then they would make you redundant, or you apply for alternative employment and get it or don't get it; if you don't get it, they make you redundant.

Never assume anyone on the internet is who they say they are. Only rely on advice from insured professionals you have paid for!

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