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Cash 4 Phones websites gone & they got me too

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I sent my iPhone 4s 16gb for offer of £186.50.

 

It was in virtually pristine condition.

 

Once I realised it was not progressing through their system

(over a week after posting, status 'awaiting phone' and found how difficult it was to find any way to contact them,

I searched on the web and found a myriad of disgruntled customers.

 

I immediately sent two recorded delivery 7-day letters to the two different addresses I found for them.

 

I also sent a copy to a customerservices address I came across.

 

next day status changed to phone received,

waiting testing.

 

next day it went to passed testing,

awaiting payment.

 

yesterday (about 6 working days later) still at that stage.

 

I thought they must be stringing it out to the last minute,

 

but today the website has gone.

 

I also find out about the watchdog program

- doubtless was the final straw,

 

but too late for me.

 

My question; is there any point now in continuing with court action? How can we find out if they are still trading/sue-able in court?

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My 7-day LBA expires tomorrow - trying to decide whether to send good money after bad in starting court proceedings as their website has gone today and doubtless they are in winding up mode Please post any responses you get from now on so we can best judge if there is still anyone left to sue...

Edited by Apriumben
keypress error

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Hi,

This is happening too many times to be an administrative error. I would go as far as saying it is deliberate.

 

I suggest you send a recorded delivery letter to their head office:

 

C4P TRADING LIMITED

SUITE 21 5 SPRING STREET

PADDINGTON

LONDON

UNITED KINGDOM

W2 3AQ

 

This should be a Letter Before Action (LBA) demanding they remit the payment within, say, 7 days or court action will follow.

 

 

I sent two letters - one to that address - not been delivered 6 days later - and one to another address which was signed for next day. Unlike the original phone delivery however the signature was just a firstname. Original phone recorded sig was a name, followed by C4P.

The address which did get signed for was

C4P Trading

Unit 15, Gateway Mews

Ringway

London

N11 2UT

 

However, see my other post(s) - I don't hold out any hope. The only reason for them to pay out is if they are still [causing problems] and now the website has gone, all they need to do is go bust and run off with the profits.

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(Thanks whoever sorted my posts out into one thread!)

 

My feeling today is I don't want to let this go, as I am convinced this was systematic fraud. Looking at the changes of Directors for instance, and the recent change of offices, I believe that they would be trying to confuse the whole issue legally (e.g. papers server top the wrong office, Directors not responsible because they weren't in office long enough to make any changes, etc). I kinda feel though that this could get a little time consuming and expensive for one person to take on. If there were still actively trading they would have an incentive to pay me to shut me up, now they just have an incentive to take the money and run.

 

I don't know if there is any facility here to start some sort of joint action, but would be happy to hear from anyone else of like mind!

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I've sent 2 x Iphone4s to this company on 8th November and received a message to say they still hadn't received them when royal mail confirmed that they have been delivered. Their phone number repeats itself and no option to speak with anyone. All email address' come back as not delivered andW I have no idea what to do next. I am completely gutted as I have just bought a house for the first time and was going to use the money (quoted £360 for both phones) to help pay for eveyrthing. What can we do to stop these people. It makes me sick

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I sent two letters - one to that address - not been delivered 6 days later - and one to another address which was signed for next day. Unlike the original phone delivery however the signature was just a firstname. Original phone recorded sig was a name, followed by C4P.

The address which did get signed for was

C4P Trading

Unit 15, Gateway Mews

Ringway

London

N11 2UT

 

However, see my other post(s) - I don't hold out any hope. The only reason for them to pay out is if they are still ****ming and now the website has gone, all they need to do is go bust and run off with the profits.

 

I rang the other building today apparently they moved out a while back

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What can we do to stop these people. It makes me sick

 

I'm doing court papers tomorrow, by my reckoning they've had their 7 days now - I'm giving them the benefit of 'working' days. No sense hanging about. I could really do with someone living locally having a gander and seeing if their premises are actually occupied or not as its too far for me to travel. Website came back on, so presumably they are still hoping for more orders.

 

You can also try contacting watchdog/rogue traders - if anyone else knows of any other organisations that might be interested I'll happily contact them. While a certain percentage of people are prepared to just give up, its in their interest to carry on. I'm not sure if trading standards will want to get involved, but no harm in trying them also

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Update: I have started online claim today, and will update as and when I see any progress.

I notice I cannot send messages to any other users on the forum; if anyone else wants help on how to proceed you are welcome to mail me if you can, or reply to this thread. Please do not give up!

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2 Blackberry phones were sent to them in September, both in working conditions. They sent me an email in October telling that one of them cannot be used to make calls which was completely untrue. At that time, I was not aware that Cash4phones was/is a fraud. I agreed to them, £51 + £11 for both phones.

I am still waiting for the cash in my bank account, I am sure Im not getting it. I did a complaint on the website, they replied telling me that my file has been transferred to finance department and It would take 7 to 14 working days. Also, during busier times, it would be longer.

I have tried to call them , Ive been waiting for ages and obviously noone picked up.

I keep on checking my bank account , in vain! and now the Cash4phones Website has been removed from the web. Is there any way I could get back my money? ooops NO WAY !

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Hi, I am in a similar situation to you. I sent them my Samsung Galaxy S3,. I sent it in the envelope they provided me. I sent it with the slip of paper and nothing else. How do I trace my phone? And whether they have received it or not? I do not intend to give up. I have emails from them but the online quote they provided me with has now expired hence the website going down. ??????

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Me too waiting since august / told cheque would be reissued once now just silence

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How do you start proceedings? I have been waiting since august

Update: I have started online claim today, and will update as and when I see any progress.

I notice I cannot send messages to any other users on the forum; if anyone else wants help on how to proceed you are welcome to mail me if you can, or reply to this thread. Please do not give up!

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Starting court proceedings is easier than you might think, and costs £25. I'll do a brief set of instructions later, unless someone else does in the meantime, but trying to clear my desk of work today is proving difficult. one word of warning though, if they ignore judgement then you have to pay more again to get it enforced - I presume that would get added to the claim so you should get your money back - I'm fairly sure they presume that the small amounts of money involved will be too much trouble for many people, so they can just get away with it. If you can afford to chance the £25 initial fee then you should, imo.

More in a few hours

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How do you start proceedings? I have been waiting since august

 

 

 

Hi, if you want to challenge Cash4phones, then there is a lot of useful information in this forum. I am sending "C4P" a Letter Before Court Action today by recorded delivery. If I don't receive payment within 7 days then I will begin county court proceedings. Information about the above mentioned letter can be found on the Citizens Advice Bureau website, there is a lot of useful information on that website re: starting county court proceedings.

 

I'm so disappointed by all of this because if this is such a widespread problem then why is Cash4phones still allowed to trade and tip people off???

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I'm so disappointed by all of this because if this is such a widespread problem then why is Cash4phones still allowed to trade and tip people off???

 

Because very few people bother to complain. People should routinely inform the police and Trading standards - but they never bother


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Because very few people bother to complain. People should routinely inform the police and Trading standards - but they never bother

 

this from another thread post by BF

 

http://www.consumeractiongroup.co.uk/forum/showthread.php?410213-Success-against-device-buyer-aka-cash-4-phones&p=4408333&viewfull=1#post4408333


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Small claims procedure:

1) Send a Letter before action - details below - advising the company they have xx days to respond satisfactorily or you will take the matter to court, and be claiming your costs - use recorded delviery

2) Allow the ti,e to elapse (I used 7 days, and assumed that was 7 working days) as stipulated in your letter

3) Assuming you have not had satisfactory response then start claim as below

4) Send any further documentation to the defendent within 14 days - the online summary is very short so the chances are that you will need to do this

5) Wait for something to happen, and then update the online claim as appropriate

 

Letter Before Action

State the reason you are taking this step, the amount of money you require to settle your claim, and the time you are willing to wait for this to be done. State also that this is their final notice before court proceedings, and that you will be recovering your costs in addition to the current amount being asked. An exmaple fill follow

 

Online claim:

go to and start there. It doesn't take very long but there are a few points you need to bear in mind. Also please ask here for guidance if you are unsure before you do something wrong

 

Points:

Be brief and to the point - an example follows soon - in the meantime note you have 1000 characters max - inc spaces blank lines and punctuation. its not much. Type this out before you start and get it right.

Tick the box about sending further particulars to the defendant

Get the right name of the company or person you are suing, and their registered address. The website talks about the name of the person. Don't worry, it will allow you to enter a company when you get to that part

Have a credit card ready - you need to pay the fee upfront. It depends on the amount of the claim, but for these purposes it is currently £25. You can claim that back - but thats only any use if you win, and the other side hasn't gone bust.

 

More information follows. Please note also that the more people do this the better. If you want to help then there is the possibility of telling your story to the media. If you would like to do this you need to hurry and let me know - just reply on here for the time being

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Here is an example LBA - please make double sure to replace any of my details with correct ones of your own!

Your name

and address goes here

C4P Trading

Unit 15, Gateway Mews

Ringway

London

N11 2UT

Recorded Delivery

 

(Date of letter goes here)

 

Dear Sir/Madam,

Advice of intention to commence proceedings

 

Order ID xxxxxxx

 

I received an offer from you for recycling of my (phone model goes here) phone on the (Date you got their email) The sum promised was £xxx.xx.

 

The phone was sent back to you on the (Date sent) by 1st class recorded post, and I have signed proof of delivery from your address on the (Date delivered).

 

The phone was in perfect working order, unmarked, and very securely wrapped in bubble-wrap within your envelope. (This was the condition of my phone, change this to match your own. Don’t make anything up)

 

I have not received any further communication from you since that point, no money has been transferred to my account, and the status on your website still shows ‘pack sent to customer’

(your situation may be different – change this to match)

 

I would like to make my position completely clear:

 

I sent you my phone, in excellent and fully working condition, in good faith based on the offer made from your website. You have received my phone but failed to either contact me or remit the promised money within a reasonable time frame. I am not prepared to accept anything less than the full payment of £xx.xx without delay.

 

Should that payment not be received in full within 7 working days of your receipt of this letter, I will be commencing proceedings to recover my losses and any associated costs incurred with that process. There will not be any further notice served on you before proceedings are commenced. All court fees, legal costs and any other disbursements will form part of my claim.

 

Yours faithfully,

 

(Your name and signature)

Edited by Apriumben
Grammatical improements

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Particulars of Claim - Example of what you put on the online claim form. This needs you ot make changes to get yours correct for your circumstances

 

Defendant made an offer to recycle claimants

iPhone for £xxx.xx0 via defendants website

cash4phones.co.uk

Claimant sent the defendant his mobile phone

as instructed, carefully packaged, by

recorded delivery.

Defendant agreed the amount of the payment

having tested the phone, of £186.50

Defendant has kept the phone but failed to

make the promised payment.

Claimant became aware of many similar cases

and sent a Letter Before Action by recorded

delivery. This remains unanswered.

Claimant seeks payment of £xxx.xx + costs

 

Note: many people have received reduced offers for their phone, or received their phone back in damaged condition - this wording is not quite right in your case! If you want to post your own text here (or in you own thread would be better) someone can advise you if you have got it right - before you submit it. Another days delay won't hurt.

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Hello, I sent 3 blackberrys to cash 4 phones mid November, but heardnothing back since mid December, I cant email them, ths phone line just repeats its self, they have no website, what can I do? Thanks...

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Not a lot by the looks of it, it is possible you may be able to take legal action against cash for phones legal name yemonia or the named director oppose any dissolving action, many others are in the same boat.

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If you can find a genuine UK address for the director, then you could issue a claim on him. he would then have to reveal himself to defend or get a CCJ on him personally. Sadly, i dont think he has one, as even trading standards nor the police can find him. Whats strange is that they wont get a court order to the mailing redirection office to see where his mail gets redirected to.


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Okay cheers lads, I sent a phone to them last year and got the money for it so I thought it was a legit website, guess not! Lets hope someone cuts his breaks

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It was a legit website and it was a genuine buisness (albeit run very poorly), the warnings about it have been online for quite a few months though, its a pity that people didnt just do a quick Google before using them.

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