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    • Please please help we were miss sold full fibre by EE July 22  Install couldn’t go ahead no equipment sent and no. Survey it was hell  foind out no full fibre in road so we had to go back to cooper no choice we involved. Ceo and they put in a man from customer resolution s  he was vile he told me I had to go to engineers  something very odd about the ex resolution s in bt basically they took my drive up said they Would put ducting in ready for full fibre we have got £ 40 for a hours upon hours phones stress and more told to go to ombudsman  then bill was £35 we called twice told it was that price as they had treated us appalling two weeks later all sky package gets pulled we call again our bill goes to 165 the next two weeks was hell trying to get yo bottom why it’s off our package it was all on in the end I spent a day on the phone  341 mins was the call anyway I got to the bottom it was this resolution man coveting up the other issue another deadlock  to cover it all up  they hide data  ee did so couldn’t get the miss sell in writing I have now only from sept  Basically now we tried getting full fibre and they have found my drive had to be taken up again which has sunk .  The engineer has placed the wrong ducting again under my drive and need s to be taken to again apparently and the pipe sticks up middle of the drive near gate not behind look so odd it’s a big as a drain pipe open to water and it’s below touching the electrical cables to hot tub . I was sent a letter from the ex resolution to say I had stopped the work  I haven’t  it’s so sadistic she covering up for her mate in that team as the orginal install he didn’t check it had been done correctly  I took to Twitter and posted on open reach they ignored me then after 3 calls of two weeks they sent a engineer bt ignored me ceo emails blocked tag on Twitter unanswered then we get someone from twitter send a engineer he written report to say it’s dangerous since we have  had a  letter to say our problem can not be resolved  then a email to say sorry we are leaving and we can’t get into our account Bt will not talk to us ofcom tells us nothing they can do Citzens advice said go to the police  we can’t go back to virgin due so mass issue with them only option is sky  but point is they make out we have canceled we haven’t we have this mess on our drive dangeous work we are in hell  it’s like she covering up for this collegue it’s all very odd I am disabled and they like played mentaly with me open reach say bt resolved the issue no they have not  I recon they have terminated us making our we have  to hide it from mgt  Help it’s hell I don’t sleep we have 29 may we have tried  calling they just ignore me  at first they are so lovely as they say I am then they go to nnamager and say we can’t say anything to you end call  Scared police are rubbish I need help even typing is so painfull  Thankyou  anyone hello be so grateful     
    • There's a thread somewhere about someone sending the baillifs against Wizzair that is quite hilarious. I would love to see someone do the same to Ryanair. Question is, should you be the one to take that role. You are entitled to the £220, if your flight was from the UK. If it was TO the UK I suppose it is more of a grey area... though the airlines I know have been using £220 as standard. Not that surprising for Ryanair, the worst cheapskates in the universe, to go for the lower amount, and if you forward this to the CEO he will probably have a jolly good laugh and give his accountants a verbal bonus. After all he's the one who said and I paraphrase "F*** our customers, they'll fly with us again anyway". While we would all love to see Ryanair get wooped in court again, I have to join my fellow posters in thinking it's not worth the hassle for (hypothetically) £7 and not sure it will expedite the payment either. It's already an achievement that you got them to accept to pay.
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    • Thanks for your interest dx100. Didn’t reach a hearing. Although they filed court papers, they withdrew a few days beforehand, and admitted it was statute barred and I have it in writing that they say the matter is now closed. Once again, many thanks for all your help.
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Dismissed due to disability, is that reasonable?

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Hello all, any advice would be greatly appreciated.


I have just been sacked from a large public sector department employing many thousands of people.

I have been working for my former employer for 20 years

I was injured at work 13 months ago.

I do qualify for DDA/equality act 10

July 2013 a reasonable adjustment was agreed by all concerned to keep me in employment, I could not return to my normal job, but I would be re graded/redeployed to an admin post elsewhere, within an hour of travelling for me.

They very quickly offered me two roles that were both only 6 month temp contract. one of these jobs was a good 2hr commute, I was advised it was early days by my HR and I did not have to accept these and more should follow.

I declined the two posts but said I would accept something more suitable, ie nearer and permanent.

I was not offered any other roles for the next 12 weeks.

I was then called in and told as nothing else had come available I was sacked.

I have since been made aware that their was other jobs available but they failed to let me know.


is this reasonable behaviour from my employer??

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Hi swinerton,


sorry to hear about your situation. Early hours/days yet so I'm sure your all over the place right now. Firstly most large public sector organisations have HR processes in place. When you say you have been sacked I would assume that that is not the terminology used by your employer. Have they put anything in writing?


Without anything else to go on - it is a bit sketchy - it would seem that you may have been on a redeployment list? Why weren't you offered redundancy or early retirement?

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Sorry to drill down swinterton, but if we know have a clearer picture we can try to help more effectively.


In terms of sequencing events I assume it was:


  • bad injury at work (DDA rated)
  • HR offer a compensation package for you to go. (Do you have that in writing swinterson?)
  • You decline as you want to retain your employment.
  • HR place you on the redeployment register [is that the correct procedure - any contributors?] and offer you two six month roles each of which exceed the agreed travelling time by an hour or so.
  • You were not told about other roles during that period. (Did you have easy access to the redeployment register during this redeployment period swinterson?)
  • After 13 weeks on the redeployment register you were dismissed through the capability process. (How much warning did you have that this was coming swinterson - did HR explain that this might be the consequence of turning down a compensation package when that offer was made?)
  • Redundancy and/or early retirement were never considered as options.

You don't have to say swinterson - but was your employer a local authority? You don't have to say which one.

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Yes injury DDA rated.

I have capability hearing and consequently placed on redeployment register.

I suppose it is normal procedure for making adjustments for disabled workers.

I was within a week offered two jobs both 6 month temp contract earning half my of my pay. one was 2hrs drive and the other quite local.

I did not have access to the register.

compensation is a part of my term and conditions.

after 13 weeks new capability hearing and dismissed, not for turning the jobs down but because no other had come available.

my compensation will be paid regardless. yes I have it in writing.

no I was told after I had been dismissed and they apologised for not informing me, but dismissed me anyway.

but as I have said I really wanted to keep working, to keep me healthy in mind and body.

no it is not local government,

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Hi swinterson, I don't know much about HR, but there are others on here that do and can help you.


You have been injured at work to the point where it brings you under the DDA and you can no longer do your job. Your employer has not been able to find suitable alternative employment (although there may have been roles which you could have considered but were never informed about by HR) and they have dismissed you through the capability process and there is still some talk about compensation.


What are you now seeking? (You may want to reflect on that for a few days)


Personally I would guess any compensation package would not only have to be based on the organisation's redundancy (or early retirement) package but maybe also on the loss of potential future earnings due to the isidenjuries you suffered at work? Hopefully other contributors can advise.


I know it might seem pretty horrible now - but things do get better swinterson - there are plenty of others on here that have gone down similar paths - they have all come out the other side OK!

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Made aware how and were you qualified for them?


can't help without an answer to this I am afraid!

Never assume anyone on the internet is who they say they are. Only rely on advice from insured professionals you have paid for!

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Hi emmzzi,


An internal website and then they apologised for not offering the role.

was I qualified?.... well I do not know, it was on a lesser pay band and it was admin work which I had not done much of before, but i think I would soon get the hang of it.

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Ok, and the role was permanent and within an hours travel?


I think you have two potential claims here. If your injury was at work, you have an industrial injury claim, providing it was not down to you being reckless! For this I suggest support from your union, or check your house insurance for legal cover, or failing that get a no win no fee solicitor. It really is best done with assistance.


The second claim is a potential claim for disability discrimination at an Employment tribunal. This can be VERY STRESSFUL so not to be undertaken lightly, and can drag on fro ages. Also it will cost you to apply for it. Again, union support would be most helpful. Further questions there are a) have you seen occ health and b) are you being dismissed with a lump sum payout from the pension scheme?

Never assume anyone on the internet is who they say they are. Only rely on advice from insured professionals you have paid for!

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Thanks for that advice emmzzi,


no, I have never been offered a permanent role just 6 month temp contract, but yes it was 15 min travel.

yes I did have in total 7/8 occupational health referrals it was them that said it was unlikely that I could return to my job and re grade/redeploy to admin work should be explored. dismissed with lump sum from civil service compensation scheme, not the pension.

I am exploring the personal injury route thru my union at this time.

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In your first post you say this



"I declined the two posts but said I would accept something more suitable, ie nearer and permanent."



I am not sure then that they are at fault for not offering you something temporary? (It sounds like the post 15 mins away was temp?)



Lump sum sounds right to me based on the OH report



Do your union think you were dismissed fairly? )I think you may have been)



Your energy may be best spend with the injury claim.

Never assume anyone on the internet is who they say they are. Only rely on advice from insured professionals you have paid for!

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Yes only offered two posts both were temp 6 month contract, I was also told at that time by HR that these were only the first two offers and I did not have to take them as others would follow.

still awaiting union response.

I just feel that they paid lip service to the reasonable adjustment for several weeks, then told me that nothing had come up (when it had) and dismissed me.

we have internal instructions and government orders that state dismissal should be a very last resort, and I do not think to put me on the deployment list for 13 weeks, not offer me the opportunities when they come up, and then sack me is a last resort. I feel they simply did not want someone like me(Disabled) working for them.

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I am missing something, what other opportunities came up? permanent roles?

I was only offered two temp jobs, then sacked.

I was then told by a colleague that had seen at least two other jobs that would have been suitable on an internal web page. I do Not have other details temp or perm.

I then challenged managment on this.

They investigated.....then accepted that I should have at least been offered these, but it was an oversight.

They apologised but said it still changes nothing.

I received a letter of dismissal two days later.

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well, you would need firm evidence for an ET. Hearsay won't do it.



Personally I'd concentrate on getting well, and your injury claim. It's too easy to let bitterness eat you up!

Never assume anyone on the internet is who they say they are. Only rely on advice from insured professionals you have paid for!

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well, you would need firm evidence for an ET. Hearsay won't do it.



Personally I'd concentrate on getting well, and your injury claim. It's too easy to let bitterness eat you up!

They investigated and found evidence, I think that is firm evidence!

And I am not bitter, just standing up for myself and fighting for what I believe is right.

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do you have emails to that effect in your hand? a copy of the job ad?



if you had interviewed for the job would you have met all the required criteria?

Never assume anyone on the internet is who they say they are. Only rely on advice from insured professionals you have paid for!

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