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    • Doc 04-19-2024 11-01-51-merged-compressed.pdf good morning.    9 pages attached.    thank you  UCM
    • Hi I was being supplied my ovo after unknowingly being swapped from SSE.  My issues began when we had a smart meter fitted and our bills almost doubled overnight - we at the time assumed we were just paying not enough until then and just continued to pay the excess bills each. Month.    I would from time to time contact ovo and get faced with a call centre on South Africa of the most rude agents who would just hang up after hours of wait and I could not even get an acknowledgement of an issue with my meter.  At one point we were not in the property for like 4 months and the bills were coming just as high!  It was at this point I was sure something is not right and ovo only care to send bailiffs and started threatening us with a pay as you go meter despite me taking out a 3.5k loan to pay of my outstanding balance.  Around 1600 each on both gas and electricity.  This is where its gets really bad -  the very same day they sent me out a new bill saying the money paid already was only to cover up until the November previous and because its now Feb we owe another 1k.   By that August this had risen to over 3k and I still couldn't get anyone to even acknowledge a fault let alone fix it.    In despair I tried to swap suppliers and to my surprise octopus accepted us because even tho the debt is owed we are trying deal with.  During our time with them the bill was coming only on my wife's name as I was responsible for other bills and she this one - now that we owe them 3k they have magically started adding my name as well as my wife's to the same debt to apply double pressure and its showing on my experiwn report now with a question mark and 2700 showing in grey -  This was my wife's debt which we dispute we owe yet the have now sent me letter with both our names on from oriel and past due credit debt agencies - is this illegal and how can I get them to take my. Name of this and leave on wife's name as its so unfair they give us a both a defualt for wife's debt which we dispute anyway.    In the end about 3 weeks ago I wrote an email to their ceo and rishi sunak and low and behold for the first time in our history with ovo someone who spoke English contacted us and said she will look into our claim.    I explained to her that we feel our meter is faulty and despite me contacting them using WhatsApp email and phone I still have not got anyone to acknowledge a fault even. And that I dispute I Owe anything as my son was in hospital for 3 months and we stayed with him so house was empty and still. They were sending us super sized bills more than when we started at home.  She promised to investigate and a few days later replied that she is sorry for the poor customer service and offered us £50 compensation - however she also. Mentioned that she's attached statements for us confirming the payment for 3k I made was only up until Nov and in Feb despite me pay 3.5k nearly it's correct for them to bill. Me. Another £900 the very same day and she did not agree our meter was faulty and therfore the debt stands and she will not be calling it bcak from past due credit.  During my time with my new supplier post ovo, octopus I requested tehy check my. Meters because I felt they were faulty and over charging me and I got excellent response asking me for further details which I supplied and I got a. Response bcak within days to say my meter was indeed faulty and octopus have now remotely repaired it.   I then contacted the energy ombudsman and explained my situation how she at ovo tried to fob me off and demand I apy money we don't feel we owe due to faulty equipment we reported but ovo had to process or mechanism to deal with it or lodge complaint even without having to cc their ceo and our pm. And now I feel sick to think both husband and wife will get a 6  year default for debt which have a validity of a questionable nature.    I explained all this to the energy ombudsman and they accepted my case and I explained to them that my new supplier found my fault which ovo refueed to accept - I've uploaded the email from new supplier to ombudsman showing we had a fault.    My. Question is is there anything I can upload in defence of my case to ombudsman before they decide outcome ina few weeks    All advice greatly appreciated not only would I like advice on how to clear this debt but also how I can pursue ovo for compensation and deterrence for the future.  Thansk 
    • Thanks for the reply dubai 50 - if the statute is 10 years it has long passed - if it is 15 years i havea few months left. i shall ignore until it gets serious  An update - - I sent the letter to the bank in Dubai ( I did get delivery confirmation from Royal Mail)   - I have moved to a new address ( this is the address i gave to the bank in dubai)  - IDR are continuing to send Letters to the old address, which leads me to believe they are not in contact with the bank at all. - i have not replied to any correspondence digital or hard as they are non threatening ( as of yet).        
    • Your topic title was altered last June 23 by the owner of this forum in the interests of the forum Anyway well done on your result and thank you for concluding your topic, title updated.   Andy   .
    • So what    Why ? Consent Order/ Confidentiality ? This would be be invaluable to followers of your topic.  
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      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

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when you get the result in writing, appeal.

 

not much else you can do unless you want to get a restraining order against him

Never assume anyone on the internet is who they say they are. Only rely on advice from insured professionals you have paid for!

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you need to ask a solicitor, and it will cost, but it will mean if successful he cannot come within x metres of you

 

No, he wouldn't be able to work with you

Never assume anyone on the internet is who they say they are. Only rely on advice from insured professionals you have paid for!

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i cant afford that. do u guys think it seems fishy how he is alowed to get away with all this

 

indeed i do if i take only your version of events, that said i've learned there are usually 2+ versions of every story when you take both sides opinion, emotions and especially interpretation into account.

 

that said if all of this is 100% backed up by evidence using the same words you have you can consider appealing the decision but i can only see two reasons for this

 

a) your manager is inexperienced in employment matters

b) what i said above

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What I find worrying is that someone accused of violence is working in a care home. Presumably staff are subject to CRB checks, and of course he's innocent until proved guilty, but surely there has to be a duty of care to the residents.

 

Im not an expert by any means but having worked in a care home am surprised this person hasn't been suspended pending the outcome of the trial. Bullying staff is bad enough, but exposing vulnerable residents to allegedly violent staff is quite another.

 

Is the home regulated by the Care Quality Commission? If so I'd be inclined to give them a ring, even if it's anonymously.

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What you could do is contact the police and let them know about the threats. They may well then issue a harassment warning.

 

If they do, then tell your employer, as they can't then continue to employ you both - and he could well be sacked.

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  • 1 month later...

i am a witness in a case against a fellow employee. he has since sent me threatening text messages, and threatened me in town infront of other members of staff who have veriifed what i have said. i informed my boss of the texts and what happened in town and we had a meeting where i was told that

A. i shouldnt have brought the matter to work

B. i should not tell other members of staff what happened

c. i wasted managments time with the issue an just get on with it

 

 

also worth noting that the man recieved no punishment for this from manager. and that he has been warned by the police for harassing me. i dont feel able to work with this man as he has been convicted of serious charges in the past complying of abh assault drug dealing among others and i feel threatened in my workplace and i feel i have no managment protection due to him and my manager being good friends outside of work. what can i do and what are my rights please??

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Never assume anyone on the internet is who they say they are. Only rely on advice from insured professionals you have paid for!

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You should tell her you lied.

 

you are not judge and jury, what you think does not come into this, you should only give an account of what you saw.

 

it is up to the people looking into the case to make a decision.

 

you have added information that is untrue, if believed it will stop the person getting a fair hearing.

 

I was in a similar situation, a work college was asked to attend a fact finding interview about an allegation against me and asked me what he should say. I told him to tell the truth and say what he saw, I asked him what he saw and he proceeded to tell me all about the alleged incident by way of gossip he had heard, I told him there was no way he had seen that happen and he agreed. I told him to tell what he saw.

 

If he had not spoken to me the case would have probably been proven against me from a statement formed from gossip/hearsay which was totally untrue.

 

For information the allegation against me was unfounded, witnesses should stop reading between the lines and thinking they are helping out. If you are a witness, say what you saw and don't add 2 and 2 together and come up with 5. You will(hopefully) come unstuck.

 

I would not think a statement taken by your employer will have any place in a court, the defence would have it thrown out .

 

However if your employer is aware by attending the court hearing that you gave her a different statement, then I would think she would want to speak to you.

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I understand you have seen your statement now and were imagining it all.

 

yes my statement is the same as i told the police. (truthfull). i just got confused as all.

 

whats happened recently is that he threatened me via text and then again in town in full view of 2 other colleagues. yet all my boss has done is this:- told me to forget the issue and put behind me, get over it, dont bring the issue to work again.

 

the police issued a stage one harrasemnt order. because he was harrasing a witness. yet our boss has done not one thing about it workwise. im not happy at this as what kind of message does it send out??? she also said that she dosent have to do a thing because it happened out of work. also worth noting that they have been friends for years.

 

iv had a guts full and ontop of this i was due for more hours come april but this has since been revoked, with no reason given.

i also recieved a christmas bonus of £5 whilst all other employees recieved atleast £20

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This does seem a strange situation.

 

I would class this as a work matter if an employee threatens another, whether at work or not.

 

Has he continued after the police warning, I would imagine he is on bail, doesn't this have any influence on the matter.

 

Since he hasn't been found guilty yet, your employer may be waiting the outcome of the court case.

 

regarding the extra hours and xmas bonus, I think I would want the reason.

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