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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 162 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.


      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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cash4phones latest idiot to send them my phone

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Hi, I'm new to forums and I don't really know how they work, so I'm sorry if writing this is the wrong area.


As my title explains I stupidly sent this company my phone without researching them first! I sent them my phone at the beginning of September as they were offering more than the other companies (£75) I knew they would probably lower their offer as my phone had a couple of scratches, however they lowered it to £24.52, so I paid the £8.95 return fee to get my phone back on 12th September. When I didn't receive my phone I sent an email to them, I then received a phone call on 19th September and the caller said there had been a mistake and they could offer me £55 plus my return fee back, I accepted this and was told payment would be in my account in 72 hours, needless to say after many emails back and forward, me demanding my money and them blaming technical difficulties I still do not have my money, I also asked for them just to return my phone instead and they said they couldn't because they had already recycled it.


I would like advice as to what to do know, I'm willing to do whatever it takes so they don't get away with it!!

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Sue them in the County Court.

Once they receive the papers, you will get your money and the court fee very quickly

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Hi Bibbsy and welcome to CAG


Thread moved to the appropriate forum.





We could do with some help from you.



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You must issue a letter before action Bibbsy giving notice of intended litigation.

We could do with some help from you.



Have we helped you ...?         Please Donate button to the Consumer Action Group - The National Consumer Service

If you want advice on your Topic please PM me a link to your thread

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How's this? (I have left out my name and address, but will add it in before sending)



15 Gateway Mews

Ring Way


N11 2UT11

11th November 2013

Letter before court claim

Dear Sir or Madam,

Re: Payment for phone to be recycled, Ref 20345485

I have not received payment for my Sony Ericsson Xperia Arc, which from your last email you said would reach me by 8th November 2013. I originally sent the phone to you on 10th September 2013, you then changed my offer from £75 to £24.52. I then paid £8.95 to get my phone returned as I didn’t want to accept the £8.95. On the 19th September you the called to say there had been a mistake and offered me £55 plus the return of my £8.95 fee, which I accepted and was told payment would be with 72 hours. When I did not receive payment I emailed you on 1st October 2013 and was told that my “file was moved over to the accounts department” and needed to wait 7-14 working days for payment, again this payment did not appear. On the 14th October I requested that you return my phone but you said “we cannot return your handset as it has been recycled”. I have sent 2 further emails asking for payment the last of which you replied to on the 28th October promising payment by 8th November, which again did not happen. I am once again requesting a full payment for my handset and return fee totalling £63.95.

I would like a reply as soon as possible so that I know you have received this letter. To avoid taking court action I am willing to accept full payment by 28th November 2013.

If I do not receive a satisfactory response and payment from you before 29th November 2013, I intend to issue proceedings against you in the county court without further notice. This may increase your liability for costs.

I refer you to the Practice Direction on pre-action conduct under the Civil Procedure Rules, and in particular to paragraph 4 which sets out the sanctions the court may impose if you fail to comply with the Practice Direction.

I look forward to your acknowledgement.

Yours faithfully

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