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    • Here is my claim:   Particulars of Claim I posted the Item at a collection point which I was provided the following tracking number: REDACTED The tracking did not update past the point it was collected from this shop, and I had flagged this up from the 6th. PackLink have offered compensation amounting to £25 which I have refused. They do agree that the parcel is indeed lost, but are not willing to payout the value of which the item sold for. PackLink have refunded me the cost of the label which amounted to £7.08 There is a packlink reference number for this case, which is: REDACTED In essence, PackLink admit they are at fault, but are not willing to compensate me for the full value of the item at its sold price. I will provide the defendant with separate detailed particulars within 14 days after service of the claim form.   Details of claim Amount claimed£1,490.00 Court fee£70.00 Total amount£1,560.00
    • Thanks for your reply, yes they got the items back undamaged.    The police got of to sign the recorded warning but the man in tesco didn't have me sign anything, he just took my name and address,  didn't ask any other questions or say anything about a "fine"   Was just a one off.  I had just lost and buried my 21 year old nephew.  So really wasn't in right frame of mind. Deffo wont be doing that again.  Nearly 30, with a clean record up till now so was a big shock for some stupid items that I had the money to actually pay for.     I'm currently in the processes of being refereed to a therapist. To try and help.    I'll make sure that I update this if I recieve any more letters from them and I'll make sure to keep them. 
    • As you are not out of pocket, I think I would do nothing about the breach of data protection regulations – but simply store it up so that if they come back at you, then you can raise the issue and challenge them. Did you get any information about inspections et cetera? You received a response to one SAR. What did that produce?
    • I'm assuming that the supermarket receive their goods back undamaged. Probably a mistake to shred the letter because you should keep a paper trail of everything – but yes you should ignore it but if anything else arrives then let us know and don't destroy it. Particularly because the police have already been involved, I don't think you have anything else to fear. Presumably they got you to sign something? Obviously you have made a bad judgement call by shoplifting from this supermarket or anywhere else. I don't know if it was a one-off but hopefully you have now had a bit of a shock and maybe it will make you think more carefully about this kind of thing. I think that you want to share this information with somebody – and maybe you should go and see your GP and tell them about it. Also, if you have any trustworthy members of your family then maybe you should let them know what you have done and unburdening yourself is going to be therapeutic – and also may be they will be able to talk to you in a way which will be helpful. Please keep us informed if you hear anything more from DWF
    • so... I am back again     quick recap: I rented a van using Hertz; the clutch burned out after only 6 miles; Hertz tried to get £850 from my c/c (thankfully I used a virtual one); a debt agency sent me a letter asking to pay £1000+ that ignored.   30 days ago I requested an SAR to Hertz and, so far, I have not received anything (no via post nor via email). As far as I know they are obliged to fulfill my request and I don't want to send them a reminder. Can i open a complaint to the ICO? do you advice me to to that or should I wait more time?   Thanks,   L.
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Mechanic fitted my timing belt incorrectly


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Please can anyone advice me as I am in a right mess.

 

A month ago I bought myself a Golf 1.6 16v on a 2001 plate, the car was sound but due to my job working for Domino's as a delivery driver I decided to have a new cambelt kit fitted by a mobile mechanic. Two weeks later when on my way home from a hospital appointment 10 miles from home, a bolt in the engine sheared off wrecking all 16 valves, I called out the mechanic who stratched his head and help to push the car onto a side street where is stayed for a week, every day he said he was going to recover, it finally came back to my drive on Tues its now Saturday. He's taken the engine out and taken it to his house, he's also now saying that it isnt his fault the timing belt had failed and "not to worry as it is under guarantee". A few days later he told me that the parts company (not the manufacturer) was going to supply all the parts to fix it? Within the conversation he mentioned the parts company name, so I called them. They knew of this incident but had not agreed anything as it will need a full investigation, which could take months however this mechanic had ordered parts (don't know what though) they arrived on Thursday and my car was promised back yesterday, then I got my ex-partner to call him today and he then said it will be done today.

 

I have lost £300 in wages and my little girls follow up appointment in Manchester is Monday, I am a single parent and running out of money fast as I can no longer work been without my car for 2 weeks now? And the mechanic isn't answering his phone now!

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so maybe what your saying is the tensioner failed & damaged the engine, this will not be a quick fix as the suppliers will need to take the engine & inspect it to find who or what was at fault.

 

this will not be back on the road for quite some time

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I don't know what to do, where do I go, what should I do, he wont answer texts or calls.....I have a feeling that he is at fault and hes trying to repair, but I don't want him to I've lost all confidence in him. How do I find out who is at fault?

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This will be a very difficult one to prove and I fear bad news as well. What seems to have happened is that you have had a belt change and that two weeks later the tensioner bolt has sheared which has led to the belt falling off due to the obvious relaxation of the tensioner as a result of the bolt failure. Your problem will be proving that the tensioner bolt was over tightened leading to the shear or that he needed to change the bolt as it was a use only once bolt. This means that if the bolt is required to be changed as the tightening torque puts the bolt into yield then this should be changed as a matter of course and included in the kit. If it is not then it is not recommended that the bolt is used more than twice.

 

Frankly as the repair lasted two weeks it is unlikely to be down to poor workmanship as you cannot prove the history of the bolt and neither can he. Generally if a mechanic has got it wrong then the issue would be very apparent far quicker than two weeks with a failure of this nature.

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  • 1 month later...

There is always the possibility that the mechanic didnt tighten up the bolt and it has worked loose and either fallen out or the tensioner has caused the bolt to snap as it has moved out of position. I cant see how the bolt will have just sheared without it snapping the belt as the belt is a lot weaker than a bolt and its the belt that carries all the load in the system. The bolt will hold the tensioner to the block but it will not be bearing any direct load from the tensioner itself.

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  • 2 weeks later...

If it is like the Audi then the M8 tensioner bolt needs replacing everytime as it is not really up to being reused. Who knows what happened except that either the mechanic didn't do something right (most likely) or there was a faulty bolt (less likely).

 

Any news on progress indigo_lisa?

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If it is like the Audi then the M8 tensioner bolt needs replacing everytime as it is not really up to being reused. Who knows what happened except that either the mechanic didn't do something right (most likely) or there was a faulty bolt (less likely).

 

Any news on progress indigo_lisa?

 

Ford diesels the same. Its a stretch bolt and has to be changed each time.

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