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    • I had exactly the same issues.   Grossly over estimated bills from January onwards.  Despite what they claim, they are effectively taking an interest free loan from their customer base to keep the company in business.   They can dress it up how they like.  It’s irrelevant if they reconcile the bills the following month because they just over bill again thus keeping a rolling interest free loan.   it took two months of constant badgering to be finally moved to a fixed DD.   Once that was done I didn’t care how much they over-estimated by.   I had raised a query with the ombudsman over the billing fiasco and they readied a complaint should I wish to proceed.   I thought everything was sorted until May/June whereby I was allegedly more in debt then I was expecting to the tune of an extra months DD.   On querying it, it transpired that even though I was on a fixed monthly DD, because the bill was generated less than 5 days before the DD was due to be taken they didn’t take the DD.   They offered £5 compensation by way of apology but wanted to take two months DD in June.  I told them where to get off.   With appalling customer service,  bills that you need a Maths degree to follow, and I do have one and still struggled, inability to follow through on any agreements, constant gross over-estimation, the missed DD was the final straw and I proceeded with complaint to ombudsman.   Prior to getting to that stage I had to quote Symbio’s own complaints procedure to them to get any sort of response.   Their final offer to me was £25 goodwill and to waive an exit fee. The offer was derisory given the time it had taken to get things sorted and the continuing ineptitude.  Also, the whole thing has dragged on so long (5 months) I was already in the final 49 days of my contract and therefore there were no exit fees to pay and therefore nothing to waive.   Anyway, upshot is, ombudsman found in my favour.  Ordered an apology and a goodwill payment. Symbio appealed but were told the decision stood.   This week I received the goodwill payment.   I promptly left an honest and truthful review on trustpilot.   The next morning I received an email from Symbio with an apology.   This was followed an hour later with an email from trustpilot saying Symbio had replied to the review.  On reading the response they have accused me of not following procedure and of cyber bullying.   The company is a complete joke.
    • why not simply tell you supplier they have the wrong meter number you been paying for usage , and ofcourse you can view this online too so its not as if you'll owe anything you might get a nice surprise and find you are owed a refund.
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    • I would add, many companies have done everything possible to manage and carry on in difficult Covid19 circumstances to supply customers with what they need.   Continually making excuses for delays is not what I'd want from an installer and maybe the £100 deposit is not so important.   Get this deposit back if you can but, more importantly, find a local installer recommended by family or friends to carry out the works.
    • Hello all,   I hope you can assist me, as I am quite lost and confused at the moment.   Two years ago I moved to my actual flat. Throughout this time I have been with EDF first and now EON. When I moved in, my landlord didn't quite know which one was my meter and I picked the one that I believed was mine (now reading you I know I should have done a burner test..). During this time, I have been paying my bills and submitting the numbers that I believed mine, which actually agreed with my consuming patterns.   Today, all the meters appeared with numbers, but the one next to the one that I was using, which appeared with a different flat number. As you might have guessed, none of them had my flat number. I have just made the test and it looks like that one may be mine.   Now, how should I proceed? I have been paying bills is not like I wanted to avoid paying, but clearly there has been an issue. Could you please advice me on how to proceed?   Lastly, in terms of meter serial number, the one that I was using matches my bill and I guess my neighbor bill. The additional doubt I have is, who is paying for my meter and why are they still providing me with gas if no one is paying the one that seems to be my real meter.   Many thanks!    
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      After a summer of discontent with ASG I discovered that if you have paid HALF the agreement or more you can legally return the boiler to them at no cost to yourself. I've just returned mine the feeling is liberating.
      It all started mid summer during lockdown when they refused to service our boiler because we didn't have a loft ladder or flooring installed despite the fact AS installed the boiler. and had previosuly serviced it without issue for 4yrs. After consulting with an independent installer I was informed that if this was the case then ASG had breached building regulations,  this was duly reported to Gas Safe to investigate and even then ASG refused to accept blame and repeatedly said it was my problem. Anyway Gas Safe found them in breach of building regs and a compromise was reached.
      A month later and ASG attended to service our boiler but in the process left the boiler unusuable as it kept losing pressure not to mention they had damaged the filling loop in the process which they said was my responsibilty not theres and would charge me to repair, so generous of them! Soon after reporting the fault I got a letter stating it was time we arranged a powerflush on our heating system which they make you do after 5 years even though there's nothing in the contract that states this. Coincidence?
      After a few heated exchanges with ASG (pardon the pun) I decided to pull the plug and cancel our agreement.
      The boiler was removed and replaced by a reputable installer,  and the old boiler was returned to ASG thus ending our contract with them. What's mad is I saved in excess of £1000 in the long run and got a new boiler with a brand new 12yr warranty. 
      You only have to look at TrustPilot to get an idea of what this company is like.
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    • Dazza a few months ago I discovered a good friend of mine who had ten debts with cards and catalogues which he was slavishly paying off at detriment to his own family quality of life, and I mean hardship, not just absence of second holidays or flat screen TV's.
      I wrote to all his creditors asking for supporting documents and not one could provide any material that would allow them to enforce the debt.
      As a result he stopped paying and they have been unable to do anything, one even admitted it was unenforceable.
      If circumstances have got to the point where you are finding it unmanageable you must ask yourself why you feel the need to pay.  I guarantee you that these companies have built bad debt into their business model and no one over there is losing any sleep over your debt to them!  They will see you as a victim and cash cow and they will be reluctant to discuss final offers, only ways to keep you paying with threats of court action or seizing your assets if you have any.
      They are not your friends and you owe them no loyalty or moral duty, that must remain only for yourself and your family.
      If it was me I would send them all a CCA request.   I would bet that not one will provide the correct response and you can quite legally stop paying them until such time as they do provide a response.   Even when they do you should check back here as they mostly send dodgy photo copies or generic rubbish that has no connection with your supposed debt.
      The money you are paying them should, as far as you are able, be put to a savings account for yourself and as a means of paying of one of these fleecers should they ever manage to get to to the point of a successful court judgement.  After six years they will not be able to start court action and that money will then become yours.
      They will of course pursue you for the funds and pass your file around various departments of their business and out to third parties.
      Your response is that you should treat it as a hobby.  I have numerous files of correspondence each faithfully organised showing the various letters from different DCA;s , solicitors etc with a mix of threats, inducements and offers.   It is like my stamp collection and I show it to anyone who is interested!
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Paid fixed penalty notice late- got a refunded cheque

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I got a fixed penalty notice of £300 in August, had to be paid within 21 days.

I emailed the North Yorkshire police this


'I received a fixed penalty fine on Sunday 25th of August for no car insurance of £300.


My partner has being made redundant and we are struggling with getting the money together for the fine

as we had to pay £150 to get the car removed and stay in a overnight hotel due to the compound being closed.


I am writing to ask if the fine can be paid on the last working day of this month (being 30tj of August, which will be 5 days late) '


the 30th came and


I went to pay on the automated phone line,

it asked for a 'notice number' but I couldn't see it.


I emailed the police again at lunch with no reply.


After I left work I tried ringing the payment line but wouldn't give me option to speak to someone.


The next day at work I asked a colleague and they showed me that the notice number

consisted of adding a few of the numbers together.


There was no notes on the fine itself to state that.


I paid the fine that day , making it on day 27 (6 days late).


On the 4th of October I received an email stating


'the offer of the fixed penalty has been withdrawn and the matter referred for a court summons,

because you have failed to comply with both conditions of the fixed penalty.


We have written to you on 1st October 2013 advising you of this.


When you receive a summons,

if you choose to plead guilty by letter to the offences,

there is a section in the correspondence where you may list any mitigating circumstances.'


Today I got a cheque of the refund, but have had no letter re court date ?


Anyone help?

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Summons could take anything up to 6 months.


If the FPN was for driving without insurance then with a guilty plea you can expect a fine in the region of your weekly income (after tax), plus another £100 or so in costs and victim surcharge. If you're on low income, this can actually add up to less than £300. If it's likely to be more, you can tell the magistrates that you would have paid the fixed penalty had you been able to raise the funds in time, and ask them to consider the advice on Page 189 of their guidelines, which says


where a penalty notice was not offered or taken up for reasons unconnected with the offence

itself, such as administrative difdifficulties, the starting point should be a fine equivalent to the

amount of the penalty and no order of costs should be imposed. The offender should not be

disadvantaged by the unavailability of the penalty notice in these circumstances.


Whatever fine you get, you'll usually be allowed to pay by instalments if you ask to do so.

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But won't they know that we did pay the fine, albeit a day late due to not knowing what the notice number consisted of, and that the money was returned to us, via cheque a month later ?

I'm shocked there taking me to court for a day late! Seems a waste of time ! And just a money making scheme

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Keep Copies Of Your Emails To Show Why Payment Was Late. Generally Courts Are Only Hard On You If You Are There Because You Failed To Pay Fpn With No Reason Or They Feel You're Out To Waste Time.

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Also another question, the day we got stopped we was on he way to a wedding in Durham . So the court would be in Durham yet we live in hull. Can it be done in hull ? We work full time & have kids . Or does it not make a difference ? Thanks

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So it'll be original fine of £300 +my weekly wage +)100 victims ? I thought it just doubled ?

No, just weekly wage+£100 costs/surcharge, unless you can persuade the magistrates to impose the £300 instead. It's never been the case that they've doubled for late payment - possibly you're getting confused with parking tickets there.


The fixed penalty was essentially an offer of avoiding the court process, and the court penalty, in return for payment of £300 within 21 days. Refusing to accept the payment after 22 days was perhaps punctilious, but quite legal. If the object was to make money they just wouldn't have offered you the fixed penalty in the first place (they have no obligation to do so) and would have summonsed you straight to court.


It will be a court local to the offence rather than one local to where you live - the witnesses (ie police) have to go there too. IIRC it's sometimes possible to get the hearing moved if you're pleading guilty, but you have to turn up in person to request this which makes it a pointless exercise. You'll be able to plead guilty by post if you don't want to attend, and the court will write to you and inform you of the result. However your mitigation (and therefore your chance of persuading the bench to impose the lower penalty) would sound more sincere coming from you in person than it would in a letter which is read out in monotone by a bored legal advisor.

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Same thing?

If the automated system accepted payment, the automated system considered it as within time.

What could be more automated than setting up a date/time bar limit on accepting payment?


So my question in post 13 above remains.



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