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    • so not in your original list then on the other thread .where are you getting these OC's details from? have you not typed out the POC in full for each then? the POC must state the OC's name. it is very important as we ask on the sticky to type out the POC in FULL VERBATUM. else we've no chance of correctly advising you................. so the were PDL's? dx      
    • doesn't read that way to me. it reads if you enter the car park outside of trading hours, it's this 10 mins. if you are already parked before the closing time, you have 240mins total, the 10mins is immaterial. bit like MET and starbucks at 346 stansted airport when or when not starbucks are open.  
    • no id just suspect they've refunded it without contact. dont forget they are the ones that employ the bailiffs so are also responsible for their actions.  dx    
    • Hello everyone, I've spent some time reading the plethora of posts regarding Evri, and am regretting my choices more with every passing moment! However, on this occasion, my parcel has not simply been 'lost'. It has been delivered but is not the item I sent (Camera lens - morphed into a women's blouse during transit.) I have CCTV images of the package when handed over at the parcel-shop, and it clearly doesn't match the shape of the parcel captured in the Proof of Delivery image. I can also prove that the packaging was removed from the original parcel and reused to ensure the 'package' reached its destination - thus ensuring that the loop is closed. As a consequence, EVRI customer services simply regard the matter as closed with a successful delivery. I haven't managed to get a meaningful response from them whatsoever. So my question is simple - should my claim with small claims court follow the same template as other 'lost' parcels, or is the procedure slightly different in this instance? Thanks for the good work you do, Owen.
    • Yes, who did very little about it. We've Been to Ofsted,  victim support, bullying charities, you name it. This has been an ongoing situation for the last 2 years. The police have been unable to prosecute due to the age of the perpetrators, but they recommended we take this step
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Creation finance - application rejected


tilbury79
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I'm new to this site so please bare with me, hopefully I have posted in the right place. :!:

 

On Saturday 26 October I went to PC World/Curry's to purchase an Ipad and 3D TV on their buy now pay later scheme. I was told that as I was purchasing an apple product I could have the 12 months option. As I have used the scheme before with PC World and Creations I thought all would go through without a hitch. I was stunned when I was told that the application had been declined and was given a letter by the salesperson.

 

I promptly telephoned Creation to be told by the person on the phone that it looked like all the information had been entered correctly and I must have been rejected because of something on my credit report and should contact Equifax. I knew that there was no problems with my credit report as my bank gives my access to ID Aware acts the same way as Equifax. I have a high credit score, which they say is in the top 20% of the country and everything on there says either settled or cleared.

 

I registed with Equifax so I could see the information they were holding. Again I had a high credit score and everything they held said excellent or good. I spoke to Equifax who told me the problem must be with the lender.

 

I have emailed Creation again who have told me that the rejection was because of their internal credit scoring, but they won't give me any information as to how they have reached the decision. I am at the stage now of wondering, does an application get rejected from an applicant who has no debt, has never been in arrears with anything, and has always cleared the amounts borrowed from Creation in the past well in advance of the 6 months period. Is it a false promise of buy now pay later, but make sure you don't pay by the due date so we can make some money out of you from charing interest fees?

 

Has anyone else been in this situation and if so how did you resolve it? Can someone five me some advice as to how to get the the bottom of a matter that Creation just won't discuss.

 

I thank you in advance.

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