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EXTAK refuse to send goods or give refund **RESOLVED**


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Hi,

 

Can anyone help as to how I should progress with Extak.

 

I ordered over £200 worth of electrical goods from them after Google Shopping pointed out some good deals. A few days later they cancelled my order then they refused to give me a refund with the following e-mail...

 

"We are contacting you in regards to your refund owed to you. Due to

complications that have arisen with our previous payment merchant this

has affected our ability to process your refund, we must unfortunately

notify you that you will need to file a dispute with your bank for the

transaction, as we are unable to complete the refund from our side.

In many cases this should be straightforward and quick.

 

Chargebacks are there to protect the consumer in situations where they

are unable to receive their funds back via normal methods.

 

We realise that this is asking more of you than is normally expected,

and we can only apologise for this, and any inconvenience this may cause

you.

 

Should you have any issue regarding this, please let us know and we

will see what we can do to try to help further. We regret that we are

unable to refund your transaction and hope that your bank can assist you

with a swift conclusion.

--

Kind Regards

 

Customer Service

Extak

 

EMAIL: [email protected]

TEL: 0843 289 0725

 

www.extak.com"

 

After seeing reviews now on Trustpilot and a report in the Guardian I fear for any good conclusion to this...but can anyone advise what next steps I should take.

 

Thanks

LB

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  • Confused 1

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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OK...thanks...I'd not heard of that before and thought it was some jargon they were using.

 

I need to wait until 5th nov before my bank will investigate but I will be sure to use that specific term when contacting them next week.

 

Many thanks

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no chargeback is instant 24/7

 

you do not have to wait.......

 

dx

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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If the bank have said you have to wait then they're just fobbing you off. Get back onto them and insist on a charge back immediately. Most of their frontline staff either don't understand the Chargeback process or simply don't know it exists. If you get someone who tries to tell you that you need to wait, politely but firmly request to speak to someone more senior.

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Isn’t Extak a spin off from WAE+ ?

 

This sounds like something WAE would do, I know a few people who were told to pursue a refund from their card provider in more or less exactly the same circumstances, unfortunately one was told to pay by bank transfer and didn’t receive a penny refund before they went under.

 

I just hope the op paid using a card and not a bank transfer.

Edited by johnym
.
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Yes...they are the ashes of WAE+ reformed after beig bought off the Administrator (although I didn't know that at the time...)

 

I paid with a Visa Debit card...I don't have a credit card...but it seems like these are covered now by the Chargeback :)

 

The bank (Barclays) said that I should wait until Nov 5th to raise a refund dispute...not a chargeback. I'll get back onto them.

 

Thanks for all the advice

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I have received the Chargeback form from Barclays (all very simple) and am going to send it back with copies of the invoice and all relevant e-mail.

 

Is there anything else I could/should include to strengthen the case or help the bank?

 

Thanks

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Barclays are talking out of their alimentary canal butthat wont stop them being awkward. Look up the banking regulation that covers this and read it to them and tell them that you wish to make a complaint about them as well.

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  • 3 weeks later...

My money has now been refunded.

 

Many thanks for your help, advice and support all :)

 

Unfortunately, Extak are still trading...it may take a little longer to sort that one out! But it looks like there's momentum building rapidly against them.

 

Cheers

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hey good news

 

 

dx

 

 

The Consumer Action Group needs help to cover its expenses.

You could help by making a money contribution to http://www.consumeractiongroup.co.uk/paypal.php?go=donate

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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Share on other sites
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