@npowerhelp Npower - Credit where it is due.

[citizenB]

Utility companies are getting bashed from all sides at the moment, I thought for once it might be nice to give a positive comment.

 

Npower is my supplier.

 

I have received a letter regarding the price increases. Being slightly confused about a 2 meter tariff (night/day) which I thought no longer existed, I telephoned to see what it was all about.

 

The waiting time, I was told by the automated respondent was between 21 and 46 minutes.. gulp..!! no matter, the AR continued - we can telephone you back - you will not lose your place in the queue.

 

Which they did and less than 15 minutes later, I was talking to an extremely helpful young lady who not only explained that I had misunderstood the 2 meter reading (that I was actually still on this tariff) but has also switched me over to a one meter reading tariff that, even with the increase in prices will not cost me more than I am already paying currently.

 

There appears to be some good deals for existing customers - fixed until either 2015 or 2017.

 

So, thank you Npower

[fkofilee]

Nice to hear CitB

 

Im glad that there are companies that do take CS seriously and have some lovely people who do help you

[Conniff]

It still doesn't justify the rip-off increase though.

[citizenB]

It still doesn't justify the rip-off increase though.

 

I absolutely agree with you. I was just wanting to give some credit regarding Customer Service

 

I saw the energy bosses being grilled by MPs on the news earlier. It was interesting to hear from one of the smaller energy companies say that they were not aware of the increases in supply costs the big 6 are using to justify their rises.

 

It was also very interesting to hear that with the captive market they have, they reckon they are making less profit than Tesco and Mobile Phone companies. Now that is very hard to believe !!

[zoomboy]

For a minute there I thought it was related to getting the money back you're in credit with them. Terrible company - 3 months later and they still have £400 of my money.

[citizenB]

Then you need to ask for it back - try asking them for some interest as well !!

[nottslad]

Would also be mentioning the recent Ofgem probe in to final credits - http://www.mirror.co.uk/money/personal-finance/ofgem-tells-big-six-energy-3191143

 

It's bang out of order to hold on to the credit. If you've contacted them before about this then you could go to the Ombudsman if the complaint is more than 56 days old

[dontcallmesammy]

Then you need to ask for it back - try asking them for some interest as well !!

 

That would be fair enough, if they charged interest on debit balances. It's a two-way street.