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A little Lowell problem - Statements, or lack of.


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I've not been able to find this problem already, so apologies if the answer is sitting out there and I've just missed it.

 

Several months ago Lowell took over a debt I had been making regular payments on. No biggie - I still am making the payments, but their initial statement that they sent and my records did not match up. It seems they acquired the debt around the same time I made a payment to the previous company, leaving the amount on their records and the amount on mine out by £50.

 

I know £50 isn't a great deal of money, but I wanted to make sure it was in the right place. After contacting Lowell by email twice and getting nowhere, I finally wrote to them asking for them to supply me with a full statement showing the balance of the account when they acquired it and all payments made since. That was over a month ago, my third attempt to get information that surely isn't that difficult. It's not that I've even stopped paying them, I just want to make sure that missing payment ends up where it should be.

 

Can someone advise on the wording for a second letter (fourth time the information has been requested) that will make them take notice and do as I ask?

 

Thank you in advance :)

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Ask Lowells for a copy of their complaints process and follow it. You may be able to use the FOS.

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You should certainly write to them now under the heading of "formal complaint".

 

Send it to their head office.

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  • 2 weeks later...

What is the debt, and why are you paying Lowlifes, who is the original creditor?

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