Beware Orange contract to PAYG

[king100]

Found this very interesting

 

Orange is a bit over zealous to keep you as a customer.

 

I had a contract for my father in my name.

 

He died in January and

 

we called orange to cancel the mobile in March to give our 30 day notice.

 

The adviser stated that we could change it t a PAYG,

ok we can keep the number and should we wish activate the sim when needed.

 

Alas this is not true,

even after giving the 30 days notice Orange will not cancel your contract until such time that you activate the sim.

 

Which was not stated when we spoke to them.

 

They then proceeded to take out MAY and JUNE bill, which we disputed with our bank and received a refund.

 

Alas ORANGE are chasing me for the outstanding bills and it has gone to debt collectors.

 

Orange say they have sold the account.

 

The DCA say they are acting on Oranges behalf, and have added a 10% admin charge to the account.

 

a dispute has been raised with the DCA as advised by Orange.

 

Let the games begin.

[dx100uk]

they cant add anything

 

who's the dca

 

and is there likely to be any chance the addresses could be used to file

an SD or claim form against on the quiet?

 

there are lots of old mobile accounts that this is being done on with our favourite DCA's

 

keep a CLOSE EYE ON things

 

also what do the relevant CRA files say?

 

dx

[renegadeimp]

Sounds like orange had a bad debt and they know it. Thats why they sold it on.

[king100]

my CRA shows 4 late payments great been really working on my credit and this happens

[king100]

DLC is the DCA, I called them and said that I am disputing the amount. They then started asking what numbers are best to call me. Yeah right.

 

Then i called back Orange to tell them to take back the account as i am disputing it, thats when they came back with we have sold the account to DLC. Yet DLC say that the have been asked to colelct on Oranges behalf.

 

Jokers, gonna go through the paperwork to see who is lying as I have not received a notice of assignment.

[king100]

Is there an orange rep like there is Vodafone

[dx100uk]

nope sadly

facebook or twitter

 

and seek compensation for the wrong cra file markers

 

dx