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    • I purchased a bathroom tap for £125 from online company, 'QS SUPPLIES', in May 2020. It was duly fitted and all was fine until December 2020 when the top lever came away from the base of the tap rendering it useless. I immediately contacted QS SUPPLIES using their online complaints procedure and submitted a photo, as required. When after a few days I had heard nothing from them I called their CUSTOMER SERVICES team and was told that they were waiting for a response from the manufacturer, a company called 'SANEUX', I pointed out that my contract was not with the manufacturer and that I expected QS SUPPLIES to deal with my complaint. I was then advised to email them again, which I did...twice.... when they finally responded to my second email they asked me to send another photo of the faulty tap. This time, their response was that their,  TECHNICAL TEAM had looked at the photo and decided that the tap, "APPEARED TO BE FORCED", and therefore they would be, "UNABLE TO OFFER A REFUND ON THIS OCCASION".  So after  7 months of use and at a cost of £125, this company, on the strength of one slightly grainy photo have decided I am entitled to nothing. I have applied to be reimbursed by my credit card company under Section 75 but I am still determined to attempt to get QS SUPPLIES to take responsibility and would really appreciate any advice about the best way to go about this.  
    • Good news for me is that the Bounce Back Loan came through so I can pay the full car payment!  Thanks for reply.
    • Welcome. please follow the advice given above as to reading around the various stories and then monitor this thread for a full reply tomorrow  
    • Hi Everyone,  I am the seller in this case and want to thank the buyer for their support.  The bike was delivered to the local Hermes Parcel Shop really well packaged and sealed on the 3rd Feb with a receipt obtained.  Sadly the parcel was emptied on route to the buyer.   I had listed the bike for collection only however the buyer messaged and asked if we could arrange a courier to which I agreed and they organised that.  When the bike went missing I contacted the local police as the Hermes parcel shop said they would not release CCTV to me.  We got all this from the Police.  since then the buyer has tried his very best which I am grateful with Hermes and parcel2go but is struggling.  Any help is appreciated. 
    • Also, you should start a claim against Hermes. Post your story on the Hermes sub- forum. Give us a full breakdown – including dates and value et cetera. We will help you get your money back
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    • I sent in the bailiffs to the BBC. They collected £350. It made me smile.
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    • Hi @BankFodder
      Sorry for only updating you now, but after your guidance with submitting the claim it was pretty straight forward and I didn't want to unnecessarily waste your time. Especially with this guide you wrote here, so many thanks for that
      So I issued the claim on day 15 and they requested more time to respond.
      They took until the last day to respond and denied the claim, unsurprisingly saying my contract was with Packlink and not with them.
       
      I opted for mediation, and it played out very similarly to other people's experiences.
       
      In the first call I outlined my case, and I referred to the Contracts (Rights of Third Parties) Act 1999 as the reason to why I do in fact have a contract with them. 
       
      In the second call the mediator came back with an offer of the full amount of the phone and postage £146.93, but not the court costs. I said I was not willing to accept this and the mediator came across as a bit irritated that I would not accept this and said I should be flexible. I insisted that the law was on my side and I was willing to take them to court. The mediator went back to Hermes with what I said.
       
      In the third call the mediator said that they would offer the full amount. However, he said that Hermes still thought that I should have taken the case against Packlink instead, and that they would try to recover the court costs themselves from Packlink.
       
      To be fair to them, if Packlink wasn't based in Spain I would've made the claim against them instead. But since they are overseas and the law lets me take action against Hermes directly, it's the best way of trying to recover the money.
       
      So this is a great win. Thank you so much for your help and all of the resources available on this site. It has helped me so much especially as someone who does not know anything about making money claims.
       
      Many thanks, stay safe and have a good Christmas!
       
       
        • Thanks
    • Hermes and mediation hints. https://www.consumeractiongroup.co.uk/topic/428981-hermes-and-mediation-hints/&do=findComment&comment=5080003
      • 1 reply
    • Natwest Bank Transfer Fraud Call HMRC Please help. https://www.consumeractiongroup.co.uk/topic/428951-natwest-bank-transfer-fraud-call-hmrc-please-help/&do=findComment&comment=5079786
      • 33 replies

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Tired of coronavirus now

 

Want to get back into work and I can't as just so wheezy doing anything at the moment 

Please note:

 

  • I am employed in the IT sector of a high street retail chain but am not posting in any official capacity,so therefore any comments,suggestions or opinions are expressly personal ones and should not be viewed as an endorsement or with agreement of any company.
  • i am not legal trained in any form.
  • I have many experiences in life and do often use these in my posts

if ive been helpful kick my scales, if ive been unhelpful kick the scales of the person more helpful :eek:

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:-(

Hope you improve soon

 

Perhaps take a look at tai-chi exercises on utube

Ensure you follow the breathing with the movements

 

Drop on to youtube and enter tai chi breathing in the search.

 

The exercises are slow but surprisingly challenging and invigorating when done properly

"In every respect, he has acted responsibly, legally and with integrity"

Boris Johnson on Dominic Cummings' Covid field trips

 

£288 million pounds a week - The ADDITIONAL cost of Brexit customs bureaucracy alone - stuff that on the side of a bus.

 

Its official: Boris 'The Liar' Johnsons word is not worth the paper its written on

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1 hour ago, tobyjugg2 said:

:-(

Hope you improve soon

 

Perhaps take a look at tai-chi exercises on utube

Ensure you follow the breathing with the movements

 

Drop on to youtube and enter tai chi breathing in the search.

 

The exercises are slow but surprisingly challenging and invigorating when done properly

Might be worth a try

 

Lying in a hot bath at min and still struggling 

 

On verge of ringing 111

Please note:

 

  • I am employed in the IT sector of a high street retail chain but am not posting in any official capacity,so therefore any comments,suggestions or opinions are expressly personal ones and should not be viewed as an endorsement or with agreement of any company.
  • i am not legal trained in any form.
  • I have many experiences in life and do often use these in my posts

if ive been helpful kick my scales, if ive been unhelpful kick the scales of the person more helpful :eek:

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If you struggling that bad perhaps you should be ringing 111 at least labrat

 

Another thing I use is one of the cheap face steamers with vic or menthol crystals in it.

 

the tai chi is really for helping clear the passages and get back in the habit of breathing 'properly' again.

  • Like 1

"In every respect, he has acted responsibly, legally and with integrity"

Boris Johnson on Dominic Cummings' Covid field trips

 

£288 million pounds a week - The ADDITIONAL cost of Brexit customs bureaucracy alone - stuff that on the side of a bus.

 

Its official: Boris 'The Liar' Johnsons word is not worth the paper its written on

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Share on other sites

111 have told me to monitor oxygen levels monitor should be with me tomorrow 

 

Ironically I thought I would be one of ones not catching it as barely left house in 10 months

  • Like 1

Please note:

 

  • I am employed in the IT sector of a high street retail chain but am not posting in any official capacity,so therefore any comments,suggestions or opinions are expressly personal ones and should not be viewed as an endorsement or with agreement of any company.
  • i am not legal trained in any form.
  • I have many experiences in life and do often use these in my posts

if ive been helpful kick my scales, if ive been unhelpful kick the scales of the person more helpful :eek:

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Got let out of hospital late last night

 

It's progressed to a chest infection so I'm on antibiotics, my platelet count is low and my blood sugar was at 3.4 so I ended up full of sugary stuff

 

I'm on bed rest until further notice but that bored I want to go back to work

Edited by labrat

Please note:

 

  • I am employed in the IT sector of a high street retail chain but am not posting in any official capacity,so therefore any comments,suggestions or opinions are expressly personal ones and should not be viewed as an endorsement or with agreement of any company.
  • i am not legal trained in any form.
  • I have many experiences in life and do often use these in my posts

if ive been helpful kick my scales, if ive been unhelpful kick the scales of the person more helpful :eek:

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  • 5 weeks later...

So how long before another lockdown? a week, 2 weeks, a month? soon as children go back to school what is the betting  there be yet more cases of covid!

 

 I really wish someone  would  take over who  knows what      they are doing instead of the bumbling idiot  who is supposed be in charge now!  The lockdown  should stay    as it is until  there is  no deaths from this awful virus, my opinion, I  do not support any party but really wish we had someone who knows what         they are doing ( NOT LABOUR!!!!! ) again my opinion. I do not  even watch the news, or listen to it, no need you hear about it constantly, I do not even have a tv lol

 

Tbh, I  think this is going to take A very long time if ever for us to recover from and  talk of holidays   should be forgotten for a long time even though   everyone by  now needs one!

 

Sandy xx

R.I.P my beautiful grey ghost, gone but never forgotten, taken so suddenly, 04/07/2004 ~ ~ 02/03/2017

Gone but never forgotten,Little Miss Sunshine, Alisha Marie. 15/12/2005 ~ ~ 13/02/2006

Our  beloved Dalmatian Jazz,  gone to join Wal at Rainbow Bridge, hope you are now pain free .  20/9/2005 ~ ~ 24/3/2019

 

 

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10 hours ago, snowdragon said:

So how long before another lockdown? a week, 2 weeks, a month? soon as children go back to school what is the betting  there be yet more cases of covid!

 

Yes but they will think up something different to call it so it wont be another lockdown. fire break, or moat, or portcullis or some such piff;l.

There are at least some murmerings about inoculating children

- but there is still undoubtedly many more billions to be squeezed from the british taxpayer for enriching favoured populist pals ... which certainly mustn't be allowed to go to waste feeding hungry British children or suchlike ...

 

 

10 hours ago, snowdragon said:

 

 I really wish someone  would  take over who  knows what      they are doing instead of the bumbling idiot  who is supposed be in charge now! 

 

Then you will no doubt be pleased to hear that the bumbling piffle peddlers' strings (and government) undoubtedly jumps largely at the whims of Barney and Princess nut nut.

Not sure which one of them is is taking the P more although Barney is apparently more open about it.

 

https://www.independent.co.uk/independentpremium/politics-explained/boris-johnson-carrie-symonds-dominic-cummings-latest-b1805725.html

 

https://www.theguardian.com/politics/2020/nov/13/how-dominic-cummings-and-carrie-symonds-vie-for-boris-johnsons-attention

 

https://www.theguardian.com/commentisfree/2021/jan/03/dom-gone-tick-animals-saved-tick-bozzie-divorced-tick-truly-i-am-blessed

"In every respect, he has acted responsibly, legally and with integrity"

Boris Johnson on Dominic Cummings' Covid field trips

 

£288 million pounds a week - The ADDITIONAL cost of Brexit customs bureaucracy alone - stuff that on the side of a bus.

 

Its official: Boris 'The Liar' Johnsons word is not worth the paper its written on

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They now say no holidays here or abroad but there is no evidence  that all those who meet on beaches, etc etc   do not spread the virus!  really.

I have also  seen that there now may now be enough vaccines  to go round and yet they want the children to go back to school! 

In my opinion no, yes they need education but surely their health is more important?

 

Seem as well some people have booked holidays here and abroad, why?  the children not be able to enjoy it like they would have done normally, no going to the holiday park  entertainment or anything, maybe all you can do is go to the beach!  I do not mind the beach but not all day every day!

 

Sandy xx

 

 

R.I.P my beautiful grey ghost, gone but never forgotten, taken so suddenly, 04/07/2004 ~ ~ 02/03/2017

Gone but never forgotten,Little Miss Sunshine, Alisha Marie. 15/12/2005 ~ ~ 13/02/2006

Our  beloved Dalmatian Jazz,  gone to join Wal at Rainbow Bridge, hope you are now pain free .  20/9/2005 ~ ~ 24/3/2019

 

 

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