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Hi,Looks like I am another victim of this scandalous company. I was quoted £74 for my Sony Ericson Xperia Arc phone. It spent its entire life in a soft silicone case and protected by a screen guard. The phone was in immaculate condition. I sent the phone plus all accessories in the original box it came it by special delivery to their address.Several days later I received an e-mail advising my phone failed its test due to excessive wear and tear. Instead they were only prepared to offer £29.60.I tried telephoning them but they have removed their telephone number from their website. I googled it and on 3 separate occasions listened to a voice recorded message for over an hour without anyone answering the phone.I contacted them through their only form advising them that they either re-evaluate my phone and offer me what was first offered or return the phone to me free of charge.Several days later I received another e-mail advising the phone has been retested and were now willing to offer me £65.00 as the phone was found to have scratches on the back of the phone.In the 2 years I had the phone I had never looked at the back as it was in a case, I disbelieve their claim but accepted the £65.00 as it was only then I realised all of the issues everyone has with this company. My attitude was something is better than nothing. They also advised payment would be received within 5-10 working days.After 7 working days without no payment I contacted them again chasing the whereabouts of my payment. They advised that there had been a technical issue that has now been resolved and I would receive payment shortly.After 10 working days and still no payment I chased again to be told I should wait 5-14 working days before receiving payment. Today is now 14 days and guess what.....still no payment.Anyone got any advice on how best to proceed and whether its worth my while starting legal proceedings ? I would be more then willing to club together with a group of people to help shut these company down. They are clearly trying to take advantage and defraud people.I have chased them for payment

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I have since tried to get my money using MCOL, they have not responded to the claim and so have now sent the claim for judgement. Pretty sure this is another waste of £25 as I gather even if I win the judgement nobody has nay power to make Cash4phones pay.. So what is the point in even using MCOL ????? At the end of the day they have deceived me and stolen my phone from me, why then cant the be sent for trial and sent to prison. Until the laws change in this country there will always be another **** bag out to make a quick easy busk for themselves.

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Have you informed the police and have you informed Trading Standards?


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No I have not reported it to the police nor trading standards. I know for a fact the police wont be interested or do anything and if trading standards have not done anything by now then whats the point anyway.

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I have reported the issue to trading standards just now.

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I have paid the £25 Money Claim Online fee and today requested judgement but Cash4phones have not responded to the Court papers from MCOL, my letter posted registered post or any emails. I agree these thieves are deceiving everyone but not hopeful that they will be stopped or forced to pay

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