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    • If you are buying a used car – you need to read this survival guide.
      • 1 reply
    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Cash4phones - want my money


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Hi,Looks like I am another victim of this scandalous company. I was quoted £74 for my Sony Ericson Xperia Arc phone. It spent its entire life in a soft silicone case and protected by a screen guard. The phone was in immaculate condition. I sent the phone plus all accessories in the original box it came it by special delivery to their address.Several days later I received an e-mail advising my phone failed its test due to excessive wear and tear. Instead they were only prepared to offer £29.60.I tried telephoning them but they have removed their telephone number from their website. I googled it and on 3 separate occasions listened to a voice recorded message for over an hour without anyone answering the phone.I contacted them through their only form advising them that they either re-evaluate my phone and offer me what was first offered or return the phone to me free of charge.Several days later I received another e-mail advising the phone has been retested and were now willing to offer me £65.00 as the phone was found to have scratches on the back of the phone.In the 2 years I had the phone I had never looked at the back as it was in a case, I disbelieve their claim but accepted the £65.00 as it was only then I realised all of the issues everyone has with this company. My attitude was something is better than nothing. They also advised payment would be received within 5-10 working days.After 7 working days without no payment I contacted them again chasing the whereabouts of my payment. They advised that there had been a technical issue that has now been resolved and I would receive payment shortly.After 10 working days and still no payment I chased again to be told I should wait 5-14 working days before receiving payment. Today is now 14 days and guess what.....still no payment.Anyone got any advice on how best to proceed and whether its worth my while starting legal proceedings ? I would be more then willing to club together with a group of people to help shut these company down. They are clearly trying to take advantage and defraud people.I have chased them for payment

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  • 1 month later...

I have since tried to get my money using MCOL, they have not responded to the claim and so have now sent the claim for judgement. Pretty sure this is another waste of £25 as I gather even if I win the judgement nobody has nay power to make Cash4phones pay.. So what is the point in even using MCOL ????? At the end of the day they have deceived me and stolen my phone from me, why then cant the be sent for trial and sent to prison. Until the laws change in this country there will always be another **** bag out to make a quick easy busk for themselves.

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Have you informed the police and have you informed Trading Standards?

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No I have not reported it to the police nor trading standards. I know for a fact the police wont be interested or do anything and if trading standards have not done anything by now then whats the point anyway.

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I have paid the £25 Money Claim Online fee and today requested judgement but Cash4phones have not responded to the Court papers from MCOL, my letter posted registered post or any emails. I agree these thieves are deceiving everyone but not hopeful that they will be stopped or forced to pay

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