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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 160 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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How have you got on with this? Just I had the same problem. Had a Blackberry 9860 to sell which they quoted around £87, so off it went. Screen hardly a mark on it, normal wear and tear (which they say is acceptable) on the surroundings.

 

They come back with a little offer of £30. . . over £50 less that the original quote!

Then have the cheek to say they will charge £8.95 for return, which they never disclosed until AFTER assessing the phone!

 

Wondering what steps to take, threatened Trading Standards!

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How have you got on with this? Just I had the same problem. Had a Blackberry 9860 to sell which they quoted around £87, so off it went. Screen hardly a mark on it, normal wear and tear (which they say is acceptable) on the surroundings.

 

They come back with a little offer of £30. . . over £50 less that the original quote!

Then have the cheek to say they will charge £8.95 for return, which they never disclosed until AFTER assessing the phone!

 

Wondering what steps to take, threatened Trading Standards!

Trading standards is not the way.

 

Please start your own thread and we will help you.

 

Also read this thread and the linked thread in post no.2

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Any idea what is the way then? They can't get away with what they are doing?

Please start your own thread

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  • 1 month later...

Hi Janette

So sorry to hear you have been through what I went through with this shambolic company.

 

My advice would be to get e one returned and use a company called Mobile Xchange (google them!) they are excellent and you get the price they quote. Have used them 5 times without problems.

 

However I can see you say you paid the return fee but they still haven't returned the phone. I would try one last time via phone and email advising that you will take action as they have effectively stolen your property!

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  • 3 months later...

own thread created

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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