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Early Termination Charges in excess of contract value


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Hi,

 

I cancelled my broadband on the 16th month of an 18th month contract. I was moving house and the ISP didn't operate in my new area.

 

I was paying £39 a month for fibre, so therefore the remaining two months of my contract totaled £78.

 

However the ISP tried to charge me £240 to disconnect. Surely they cannot charge you in excess of what the contract is actually worth? Am I correct in assuming that?

 

Anyhow, I refused to pay this and they have passed the debt on to a collection agency.

 

Does anyone know what my options are now?

 

OFCOM, seems to indicate that they cant charge in excess of the contract value, but Im not sure its a rule thats applied by all ISP's

 

Thanks in advance.

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Does the ISP have a complaints code online?

 

I would ignore any DCA as you have a valid dispute.

If in doubt, contact a qualified insured legal professional (or my wife... she knows EVERYTHING)

 

Or send a cheque or postal order payable to Reclaim the Right Ltd.

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