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Early Termination Charges in excess of contract value

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I cancelled my broadband on the 16th month of an 18th month contract. I was moving house and the ISP didn't operate in my new area.


I was paying £39 a month for fibre, so therefore the remaining two months of my contract totaled £78.


However the ISP tried to charge me £240 to disconnect. Surely they cannot charge you in excess of what the contract is actually worth? Am I correct in assuming that?


Anyhow, I refused to pay this and they have passed the debt on to a collection agency.


Does anyone know what my options are now?


OFCOM, seems to indicate that they cant charge in excess of the contract value, but Im not sure its a rule thats applied by all ISP's


Thanks in advance.

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Does the ISP have a complaints code online?


I would ignore any DCA as you have a valid dispute.

If in doubt, contact a qualified insured legal professional (or my wife... she knows EVERYTHING)


Or send a cheque or postal order payable to Reclaim the Right Ltd.


923 Finchley Road London NW11 7PE



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