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Russell Harmsworth

PC World. No communication. No laptop. No nothing, just my money gone!

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I ordered a HP Envy refurbished laptop which was delivered on Monday 7thOctober,

the product was faulty and

I phoned knowhow customer services to advise.

They agreed to pick up the laptop the next day which you duly did.

The customerservice also agreed to send a replacement,

he checked the stock (saying thatthere was quite a few in stock)

and ordered the replacement to be delivered,

the date he gave for delivery was Thursday 10th October.


On Thursday 10th October I had not received any confirmation ofthe order delivery

and I again phoned customer services asking where thedelivery was,

this time the lady advised that they had received my faultyproduct

and that the delivery was definitely going to be tomorrow (Friday 11th)or Monday 14th at the latest.

Once again i received no notificationof delivery

and again phoned your customer services department asking when thelaptop would be delivered.

I was on the phone for half an hour speaking to a MrMihsaan Akhtar who in fact was a great help

and took his time to look throughthe query properly,

he advised that my delivery was not in transit and had noteven been sent out and was still awaiting dispatch,

he advised that he couldnot give me a time or date when the laptop would be delivered

but said I shouldreceive an email in the next few days. I have still not recieved any email.


The service I have received has been extremely poor,twice knowhow customer services team

had said it would be delivered and both timesit was not.

I still do not have a delivery date but have paid out over £500 forsomething I still have not received

and for something that was faulty in thefirst place.


I have now also emailed knowhow customer services three times regarding this matter, as yet I have not had areply.


Terrible service and i dont know where to go next?



Russell Harmsworth

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Hello and welcome to CAG.


I'll move your thread to the Curry's forum, where you should have some answers over the course of the day. There will be a short term redirect for you to follow from this forum to the new one.


My best, HB

Illegitimi non carborundum




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if you paid by a card a suggest you invoke section 75

or chargeback.


get your moneyback and go elsewhere.



please don't hit Quote...just type we know what we said earlier..


if everyone stopped blindly paying DCA's tomorrow

the biggest financial industry in the UK, DCA;s would collapse overnight.



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I had the same recently with euro car parts, I chased it for days and days. They had took money but hadn't delivered my parts. I even paid extra for next day delivery, but no one could tell me when it was coming, then one day it showed up out of the blue. Can you not go in store and ask for a stock transfer and take one away with you?

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