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    • Hermes lost parcel.. Read more at https://www.consumeractiongroup.co.uk/topic/422615-hermes-lost-parcel/
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    • Oven repair. https://www.consumeractiongroup.co.uk/topic/427690-oven-repair/&do=findComment&comment=5073391
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    • I came across this discussion recently and just wanted to give my experience of A Shade Greener that may help others regarding their boiler finance agreement.
       
      We had a 10yr  finance contract for a boiler fitted July 2015.
       
      After a summer of discontent with ASG I discovered that if you have paid HALF the agreement or more you can legally return the boiler to them at no cost to yourself. I've just returned mine the feeling is liberating.
       
      It all started mid summer during lockdown when they refused to service our boiler because we didn't have a loft ladder or flooring installed despite the fact AS installed the boiler. and had previosuly serviced it without issue for 4yrs. After consulting with an independent installer I was informed that if this was the case then ASG had breached building regulations,  this was duly reported to Gas Safe to investigate and even then ASG refused to accept blame and repeatedly said it was my problem. Anyway Gas Safe found them in breach of building regs and a compromise was reached.
       
      A month later and ASG attended to service our boiler but in the process left the boiler unusuable as it kept losing pressure not to mention they had damaged the filling loop in the process which they said was my responsibilty not theres and would charge me to repair, so generous of them! Soon after reporting the fault I got a letter stating it was time we arranged a powerflush on our heating system which they make you do after 5 years even though there's nothing in the contract that states this. Coincidence?
       
      After a few heated exchanges with ASG (pardon the pun) I decided to pull the plug and cancel our agreement.
       
      The boiler was removed and replaced by a reputable installer,  and the old boiler was returned to ASG thus ending our contract with them. What's mad is I saved in excess of £1000 in the long run and got a new boiler with a brand new 12yr warranty. 
       
      You only have to look at TrustPilot to get an idea of what this company is like.
       
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    • Dazza a few months ago I discovered a good friend of mine who had ten debts with cards and catalogues which he was slavishly paying off at detriment to his own family quality of life, and I mean hardship, not just absence of second holidays or flat screen TV's.
       
      I wrote to all his creditors asking for supporting documents and not one could provide any material that would allow them to enforce the debt.
       
      As a result he stopped paying and they have been unable to do anything, one even admitted it was unenforceable.
       
      If circumstances have got to the point where you are finding it unmanageable you must ask yourself why you feel the need to pay.  I guarantee you that these companies have built bad debt into their business model and no one over there is losing any sleep over your debt to them!  They will see you as a victim and cash cow and they will be reluctant to discuss final offers, only ways to keep you paying with threats of court action or seizing your assets if you have any.
       
      They are not your friends and you owe them no loyalty or moral duty, that must remain only for yourself and your family.
       
      If it was me I would send them all a CCA request.   I would bet that not one will provide the correct response and you can quite legally stop paying them until such time as they do provide a response.   Even when they do you should check back here as they mostly send dodgy photo copies or generic rubbish that has no connection with your supposed debt.
       
      The money you are paying them should, as far as you are able, be put to a savings account for yourself and as a means of paying of one of these fleecers should they ever manage to get to to the point of a successful court judgement.  After six years they will not be able to start court action and that money will then become yours.
       
      They will of course pursue you for the funds and pass your file around various departments of their business and out to third parties.
       
      Your response is that you should treat it as a hobby.  I have numerous files of correspondence each faithfully organised showing the various letters from different DCA;s , solicitors etc with a mix of threats, inducements and offers.   It is like my stamp collection and I show it to anyone who is interested!
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Hey all,

 

Not sure if this is the right section, had a look though and there doesnt seem anywhere else to post it.

 

 

Just trying to get my first adult passport. Decided a few months back I was going to have a few holidays overseas, so of course I would need to get a passport. Complete horrified at the requirements as it seems like this government are forcing us to stay in this country.

 

Problem 1:

 

I have to send my mothers birth certificate and mine to them. As quoted from the government website "You must send originals - photocopies or certified copies won’t be accepted". Problem.... I only have a "certified copy" of my birth certificate. I have never seen my original birth certificate, perhaps it was even accidentally thrown away years ago. I'm not sure if my mothers is just a "certified copy" either. I know my fathers name wouldnt be on mine... but would that matter?

 

Problem 2:

 

Countersigning. Is that essential? I barely know any people but I have gone through the list of who can countersign and have already asked people who match that criteria. Either they don't have a passport or haven't known me long enough (So have refused to sign the form)

 

 

 

This is really irritating me as I just want to have a few visits overseas before it's too late. At this rate I may as well just rip the forms up and forget about the idea :(

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You should write to the passport office explaining as you have above. I am sure there must be an alternative means of identification they use.

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Ring them and explain they are pretty good at sorting things out.

're fathers name not on birth certificate write a letter covering the reason why that's what I was advised to do re my son as his fathers name isn't on his

all the best

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To be honest wouldn't you rather it not be easy to get a passport for security reasons?!

 

From what you've said it's not the end of the world aby will only take a small amount of effort from you and it'll be worth it when you're on holiday.

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It might be worth a phone call to check what Conniff is saying. This is from the passport office website.

 

'Certify a document as a true copy of the original by getting it signed and dated by a professional person, like a solicitor.'

 

My interpretation would be a photocopy, but it's only an interpretation.

 

HB

Illegitimi non carborundum

 

 

 

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We do genealogy and have a lot of BMD certificates and they are all marked as such. I can't see how they can refuse one if they come directly from the GRO. There must be millions of people who haven't got their original document because it's been lost/destroyed somehow.

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