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Mobile phone repair from a shop - first post

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Hi, just after some advice,


My daughter dropped her phone, nexus 4.

Subsequently her screen was cracked even though there was a bumper fitted.


All her media and some of her school work is stored on there and was unable to be backed up due to there being a screenlock code set.

The touch screen wasn't working either.


called this shop in Wolverhampton who quoted £120 to replace the screen.

Took the phone to them and was informed "it'll be ready for collection in 3 days time".


Went back 3 days later only to be informed,

"the touch screen isn't working due to this socket being broken".

Do you still want us to repair it?;

"it's going to cost £20 for the part".


So I paid £20 deposit covering the cost of the part and informed that it'll be ready for collection in 7-10 days time.


Called on day 8 and informed the part arrived that morning and will be fitted that day or the next morning at the latest.


Called 2 days later (today) and informed, "sorry it was the wrong part, it'll be ready in 2 days time".


What rights do I have as I feel they're taking me for a ride.


Can I request my deposit back as they haven't fixed the phone.


Is there any agreements that they've breached?


Thanks for looking.


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not unless they signed up to one.



please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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There is a phrase that time is of the essence. If you make it clear that it is needed by a certain date and they promise to have it done by then then you have a contract to hold them to. As the faults didint manifest themselves immediately and you were kept informed of progress you can make decision as at each step to have things done or not so not really grounds for much. I would tell them that the delay for getting the wrong part is down to them and you expect them to reduce the bill a little to take this into account as you have been inconvenienced for beyond a time you were told to expect. They may agree to this or not but you can only ask rather than demand.

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