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    • Thanks DX, I'm happy that there are no valid reasons for them not to send us documents via royal mail - they were after all perfectly capable of sending these two letters.   The 12+2 days end on 7 December so I will ensure the DD's are cancelled for these and the Hoist one that is also being paid monthly on that very date. 
    • Sorry to hear the news Dave.   As for sums on top of the £100, maybe the judge ruled against the £60 Unicorn Food Tax but allowed £25 claimform fee + £25 legal costs.  Just a guess.
    • Hi guys!   Update:   Been forwarding all the text messages to 7726   These were the text messages:   28 October: We have been instructed to proceed formally on this claim in 7 days in respect of the balance due to Photo Studio Group unless discharged or an arrangement made. This will result in a formal Letter Before Claim and Court Proceedings.   29 October: It's not too late to stop legal action. Settle the £1182.89 due to Photo Studio Group.    30 October: The £1182.89 due to Photo Studio Group is overdue we are now instructed to proceed with a formal Letter Before Claim.   We are now considering whether to issue Court proceedings to recover £1182.89 owed to Photo Studio Group.    2 November: We are now preparing to send a Letter Before Claim. Call 01422746202 to resolve this matter.    6 November: We have now have issued a Letter Before Claim which you should receive in the next few days. Pay the balance due to Photo Studio Group now.  It's not too late to stop legal action. Settle the £1182.89 due to Photo Studio Group online now.    8 November: Click the link to address the £1182.89 due to Photo Studio Group to avoid legal action 12 November: A County Court Claim will impact your ability to obtain credit for up to 6 years. Pay online to stop action.  13 November: We are concerned you have not responded to the Letter Before Claim regarding the balance due to Photo Studio Group?   15 November:  Call AJJB Law regarding the letter you have received from us in order to stop Court Action on 01422746202.    21 November: IMMEDIATE ACTION REQUIRED. Pay £1182.89 due to Photo Studio Group online to stop Court action.  23 November:  We haven't received a response to the Letter Before Claim issued by us. It's imperative you act now to avoid Court Proceedings.  We will be conducting a Pre Court Action Review this week. Pay £1182.89 online today or set up a plan to stop.    26 November: IMMEDIATE ACTION REQUIRED. Pay the balance of £1182.89 online today to prevent further legal action.  29 November: We will be conducting a Pre Court Action Review this week. Contact us today on 01422746202.  2 December: You haven't replied to the Letter Before Claim from us. Costs and fees will be added if we issue a County Court Claim.    Emails:   10 Nov:   Dear -----, LETTER BEFORE CLAIM AJJB Reference: NEAGPSG00035 Our Client: Photo Studio Group Balance: £1182.89 You will now have received a Letter Before Claim issued by us regarding the balance due to our client. It is important that you do not ignore this letter and read the contents carefully. If you have a query relating to your balance then please contact us to discuss urgently. If you wish to make payment to settle the balance you can do so through our website www.payajjb.co.uk or by calling us on 01422746202. Alternatively an income and expenditure statement is enclosed in the letter, if you are unable to repay the balance in full, payment arrangements will be considered based on your circumstances. Payment arrangements can also be submitted via our website. Please respond urgently to avoid Court action. Yours Sincerely, AJJB Law   19 Nov: Dear ----, RESPONSE REQUIRED AJJB Reference: NEAGPSG00035 Our Client: Photo Studio Group Balance: £1182.89 Our records show that you have not responded to the Letter Before Claim issued by us, or our previous attempts to contact you. We hope to resolve this matter without the need to issue a County Court Claim but we only have a limited time to do this. In order to come to a suitable way forward to address the balance please contact us today using one of the following methods: - Email - reply to this message - Online using our secure customer portal - www.payajjb.co.uk - Telephone - 01422746202 Hopefully we can agree a way forward without the need for further action. Yours Sincerely, AJJB Law   27 Nov:   IMPLICATIONS OF A COUNTY COURT JUDGMENT (CCJ) AJJB Reference: NEAGPSG00035 Our Client: Photo Studio Group Balance: £1182.89 We are now in a position to issue a County Court Claim to recover the balance due to Photo Studio Group as we have not received a satisfactory response to the Letter Before Claim. This could result in a CCJ being registered against you As previously mentioned, we wish to resolve this matter without the need for legal action, however, we are unable to do so if you do not address the balance due. A CCJ will have an adverse impact on your credit file and will be registered for 6 years. It will affect any future lending decisions including applications for loans, mortgages, tenancy agreements and the purchase of goods on credit (for example a mobile phone contract). You can stop further action now by contacting us to discuss your circumstances or by making payment: - Email - reply to this message - Online using our secure customer portal - www.payajjb.co.uk - Telephone - 01422746202 Please do not ignore this email. Yours Sincerely, AJJB Law I also received two letters to the address I currently live in:   1.  A letter before claim    2. Implications of a county court judgment     Please let me know if I should procede in any way.   Thank you all for your time!        
    • for whatever reason they fail the 12+2 working day time limit you may cease payments.   as for their stupid excuse to gander email details you do NOT.   they know full well there are ZERO Gov't guidelines regarding mail , .
    • I updated our details as we recently moved (May this year) with a certain price comparison website that uses a small mongoose as well as his servant and family as their advertising.   I had not connected the two and have had no searches by anyone on my credit reports that I receive.   Stigman    
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Default falsely accused of shoplifting

I was in a shopping mall with my partner yesterday

when we were approached by a security guard

and asked to leave the mall as "we weren't shopping to their satisfaction."

 

Admittedly I laughed at first and said "why is there a special way to shop?".

He apologised and said it wasn't under his orders but had come from "upstairs".

Of course we refused to leave until given a full explanation as to why we were asked to leave.

 

A policeman appeared and said that I had been seen in Debenhams placing a large box of aftershave in my handbag

then taking it out again because I knew I'd been "spotted".

 

In reality the salesgirl had told us this aftershave was a limited edition with only two bottles remaining and there was also a free sample along with it.

 

Admittedly I picked up the bottle and took a few steps away from her and spoke to my partner about what a bargain it was

when a 75ml was £66 but 180ml was only £10 pounds more.

 

My partner had recently bought a new bottle so we conversed about to buy or not.

During this time I was sideways on to two salesgirls in the dior department and sideways on to the salesgirl

we had just spoken to so not out of anyones sight in fact the middle of an aisle.

 

So we decide to buy the aftershave go back to the salesgirl hand her the box and ask for the free sample

which she then carries to the till and I pay for with my debenhams card.

 

All is well with the world I thought.

 

We then proceeded to walk the full length of the mall looking for whsmiths for my partner to buy his niece an educational gift for her birthday.

I happily stared at the top book list whilst he went looking for a gift to get the call from my partner to say we were wanted outside.

 

Now as I explained to the police and head of security I had the box at all times in the opposite hand to my handbag and at no time EVER did I try to place it in my bag.

 

The store detective claimed I'd been seen placing it in to my handbag (would have taken ten minutes of fumbling to have done that

as not large bag and as usual full of a womans junk)

then "spotted" I'd been seen so took it back out of my bag and went to the salesgirl to pay for it.

 

Does this sound like the actions of a thief would I have not just put it back on the shelf rather than shell out £76 on aftershave??

None of it made any sense when I asked to see cctv footage of this "alleged" crime I was told it wasn't on cctv

but it was on cctv me going back over to the salesgirl and my transaction taking place.

 

The store "detective" would not let the salesgirl verify that she had heard us debating over the purchase

and would not allow us back in the store.

 

However the head of security of the mall said "it was stupid" and that he was quite happy for us to carry on shopping in the rest of the mall.

 

I opened up my bag to prove I wouldn't have got a bottle that size in my bag and offered for them to check other items

and receipts for other items we'd bought but they all declined.

 

I told them I would take this as far as I possibly could as the only explanation I could think of is that we are a mixed race couple and someone took objection to this.

 

I'd like to know my legal rights please and how far I can take this false accusation.

 

I felt really humiliated as all this was played out in public.

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as a retail security officer I can sympathise with both parties involved. However that being said I am inclined to believe you may have been wrongly accused in this case.

 

First and foremost I would write to the retail store 'Head of Customer Relations', and explain what occurred and that you feel you were wrongly accused by their store security officer of theft which as you state was not witnessed on CCTV so wish to know who saw you commit such actions, where they were standing, was their sight impeded in any way as well as what action you would like to remedy this for you.

 

Personally I think the officer may have made a mistake however mistakes can be extremely costly which is why I stick to a simple acronym of ASCONE - Approach item(s), Select item(s), Conceal item(s), Observation 100%, Non payment, Exit. any one of those missing I will not stop the person and detain them, rather the stock go than detain a person illegally. ASCONE is pretty much standard for retail security officers and Store deectives with the exception some use SCONE instead of ASCONE.

 

Hope this helps

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as a retail security officer I can sympathise with both parties involved. However that being said I am inclined to believe you may have been wrongly accused in this case.

 

First and foremost I would write to the retail store 'Head of Customer Relations', and explain what occurred and that you feel you were wrongly accused by their store security officer of theft which as you state was not witnessed on CCTV so wish to know who saw you commit such actions, where they were standing, was their sight impeded in any way as well as what action you would like to remedy this for you.

 

Personally I think the officer may have made a mistake however mistakes can be extremely costly which is why I stick to a simple acronym of ASCONE - Approach item(s), Select item(s), Conceal item(s), Observation 100%, Non payment, Exit. any one of those missing I will not stop the person and detain them, rather the stock go than detain a person illegally. ASCONE is pretty much standard for retail security officers and Store deectives with the exception some use SCONE instead of ASCONE.

 

Hope this helps

Thank you for the reply

 

I already contacted customer services and wrote to head office.I didn't ask for anything just that I'd been wrongly accused.I asked at the time to see cctv footage which they declined.

 

I asked for the salesgirl to be brought out so she could verify that she had heard us discussing if to buy or not.I also asked to speak to the person who thought they saw what they obviously so didn't again they declined.

 

I wasn't stopped at all in Debenhams I was stopped outside WhSmiths and asked to leave their mall for reasons I explained before.So obviously it was related back to a third party that they thought I was a thief.

 

It was all played out in public not once was I offered anywhere to speak privately.I openly offered them to search our bags and my handbag and was declined.

 

To me this amounts to slandering my good name.I have no criminal record what so ever not even points on my driving licence and neither has my partner.What I want to know is if I can sue for slander as I am 100% sure that aftershave never went near my bag.I was stood in the middle of an aisle with two sale girls at either side of me in full view of everyone and I was side on to them so if I'd done what they said I would have had to have been pretty stupid.

 

It was supposed to be a relaxing day out for me before a hospital procedure today that I'm very scared about having already had one major operation this year.As it is I haven't eaten or slept since I've been so distressed.

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What I want to know is if I can sue for slander

 

Hello there.

 

Taking action for libel or slander is a very expensive business, £10,000 is often quoted here. You wouldn't get legal aid and I don't know if a no win no fee lawyer would take such a case.

 

My best, HB

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Illegitimi non carborundum

 

 

 

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What I want to know is if I can sue for slander

 

Hello there.

 

Taking action for libel or slander is a very expensive business, £10,000 is often quoted here. You wouldn't get legal aid and I don't know if a no win no fee lawyer would take such a case.

 

My best, HB

Luckily for me my daughter is a lawyer though not in this subject.So I am having her look into the legal aspects obviously she has many friends who are lawyers in various specialitists.To be honest I don,t care about the cost . my good name and the principle is the case here for me I,m afraid.

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First and foremost you should have been able to see/speak to the member of staff who claimed you committed an offence as by law (assuming they are an SIA licenced officer) you can request their name and licence number as displayed on their licence so they could be in the wrong here however that would depend if you requested to speak to the person or requested their details as I have in the past given colleagues licence details to a person requesting them but declined the person face to face contact due to the person being in an agressive state however dont see that to be an issue in your case.I would keep on at the company head office especially about public accusations, I had recently been stopped at a local tesco for activating the aerial alarm but the officer detained me saying I had stolen a dvd player, unbeknown to him I had a tab of tags from my workplace upon my person, he almost lost his job for wrongly accusing me, a schoolboy error he will never make again, out of both embarrasment and also the police warning for illegally detaining me although I found it quite amusing.Best advice is keep on at head office (they will hope you go away so dont), request all CCTV footage of yourself in the store (they have to produce it to you within a reasonable time frame, it can cost so bear that in mind and do it quickly as most CCTV only last 30-90 days before it is written over automatically), write to the mall you were ejected from requesting why you were ejected, and whom had told them you were to be ejected for such 'behaviour'.

in relation to offering to be searched unfortunately this is a big no no, only a sworn police officer has power to search a person and property however a security officer may look into an opened bag and request a person move property in bags to ensure no items causing an issue although this mainly applies to door supervisors at bars, clubs, music events etc. With CCTV data protection prohibits playback to any individual without an SIA CCTV Operator licence as well as needing to blank or change other peoples faces on any cctv released to a member of the public which is why it must be requested and can be charged for.

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First and foremost you should have been able to see/speak to the member of staff who claimed you committed an offence as by law (assuming they are an SIA licenced officer) you can request their name and licence number as displayed on their licence so they could be in the wrong here however that would depend if you requested to speak to the person or requested their details as I have in the past given colleagues licence details to a person requesting them but declined the person face to face contact due to the person being in an agressive state however dont see that to be an issue in your case.I would keep on at the company head office especially about public accusations, I had recently been stopped at a local tesco for activating the aerial alarm but the officer detained me saying I had stolen a dvd player, unbeknown to him I had a tab of tags from my workplace upon my person, he almost lost his job for wrongly accusing me, a schoolboy error he will never make again, out of both embarrasment and also the police warning for illegally detaining me although I found it quite amusing.Best advice is keep on at head office (they will hope you go away so dont), request all CCTV footage of yourself in the store (they have to produce it to you within a reasonable time frame, it can cost so bear that in mind and do it quickly as most CCTV only last 30-90 days before it is written over automatically), write to the mall you were ejected from requesting why you were ejected, and whom had told them you were to be ejected for such 'behaviour'.

in relation to offering to be searched unfortunately this is a big no no, only a sworn police officer has power to search a person and property however a security officer may look into an opened bag and request a person move property in bags to ensure no items causing an issue although this mainly applies to door supervisors at bars, clubs, music events etc. With CCTV data protection prohibits playback to any individual without an SIA CCTV Operator licence as well as needing to blank or change other peoples faces on any cctv released to a member of the public which is why it must be requested and can be charged for.

Can you please break the above into paragraphs as difficult to read?

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Luckily for me my daughter is a lawyer though not in this subject.So I am having her look into the legal aspects obviously she has many friends who are lawyers in various specialitists.To be honest I don,t care about the cost . my good name and the principle is the case here for me I,m afraid.

 

You would be best to leave it with your lawyers then. I do not think you will get anywhere with defamation proceedings. You were courteously asked to leave private property and "Of course we refused to leave until given a full explanation". They did not slander you by answering that demand. Slander is when an accusation is published or spoken to third parties (the Police would not be included as a third party, due to absolute privilege).

 

If cost is no object, commence a case and see what they offer.

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First and foremost you should have been able to see/speak to the member of staff who claimed you committed an offence as by law (assuming they are an SIA licenced officer) you can request their name and licence number as displayed on their licence so they could be in the wrong here however that would depend if you requested to speak to the person or requested their details as I have in the past given colleagues licence details to a person requesting them but declined the person face to face contact due to the person being in an agressive state however dont see that to be an issue in your case.I would keep on at the company head office especially about public accusations, I had recently been stopped at a local tesco for activating the aerial alarm but the officer detained me saying I had stolen a dvd player, unbeknown to him I had a tab of tags from my workplace upon my person, he almost lost his job for wrongly accusing me, a schoolboy error he will never make again, out of both embarrasment and also the police warning for illegally detaining me although I found it quite amusing.Best advice is keep on at head office (they will hope you go away so dont), request all CCTV footage of yourself in the store (they have to produce it to you within a reasonable time frame, it can cost so bear that in mind and do it quickly as most CCTV only last 30-90 days before it is written over automatically), write to the mall you were ejected from requesting why you were ejected, and whom had told them you were to be ejected for such 'behaviour'.

in relation to offering to be searched unfortunately this is a big no no, only a sworn police officer has power to search a person and property however a security officer may look into an opened bag and request a person move property in bags to ensure no items causing an issue although this mainly applies to door supervisors at bars, clubs, music events etc. With CCTV data protection prohibits playback to any individual without an SIA CCTV Operator licence as well as needing to blank or change other peoples faces on any cctv released to a member of the public which is why it must be requested and can be charged for.

 

 

For gods sake don't listen to this clap trap. There's so much wrong with it, where do I start .....

 

First and foremost you should have been able to see/speak to the member of staff who claimed you committed an offence as by law (assuming they are an SIA licenced officer) you can request their name and licence number as displayed on their licence

 

Only if you are arrested are you entitled to any sort of information from the accuser. This will be supplied to you in form of a statement, to your solicitor, or put to you in interview at the station. Although its 'good practice' for security to relate the facts of what they have seen in front of you, there is nothing in law that says you have to do it.

 

There is also nothing at all in the Private Industry Security Act that says you have to give any tom dick or harry your SIA badge number. Only police, the SIA and council licensing are entitled to it. If they choose to pass that on to the public, so be it. Oh, and Debenhams only use in house staff, so no requirement to be licensed at all.

 

write to the mall you were ejected from requesting why you were ejected, and whom had told them you were to be ejected for such 'behaviour'

 

Its private property. The mall have the right to pick and choose who they want on their property, for any reason they want, as long as its not sexist or racist reasons. Just like your house, you can pick and choose who you let in, and remove that invitation at any time, on any whim. The second you tell them they are no longer welcome, they become a trespasser, and you can use force if needed to remove them.

 

in relation to offering to be searched unfortunately this is a big no no, only a sworn police officer has power to search a person and property however a security officer may look into an opened bag and request a person move property in bags to ensure no items causing an issue although this mainly applies to door supervisors at bars, clubs, music events etc

 

A security officer, store detective, other person doesn't have the RIGHT to search you by force. Any use of force by them to perform a search may amount to assault. However, if you give permission, of course they can. Again, some places have a 'right of search as condition of entry' - you consent to being searched on entry, or you don't get in, simples. Searching of a bag, is NOT assault or illegal. Can a bag make an allegation it was assaulted by you searching it ?????. If the bag happens to be attached to the shopper, and it turns into a snatching match, then of course, you commit the assault on the person.

 

 

With CCTV data protection prohibits playback to any individual without an SIA CCTV Operator licence as well as needing to blank or change other peoples faces on any cctv released to a member of the public which is why it must be requested and can be charged for.

 

Not true. If the CCTV operator is employed by the store (in house) there is absolutely no requirement for them to have any licence at all. The only bit above that is sort of correct, is: as a data subject, you are entitled to the footage of yourself. You can request to see the footage, and the store has to supply it to you - they can charge up to £40 for this, and you wont get it immediately. As others in the footage have the right to their own privacy, the footage you get will have anyone elses faces will be blurred out, unless they have given their permission.

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