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Council failed to take payment for my FPN and have now trebled the charge - Glasgow City Council

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apologies if this is the wrong forum, but....


I got caught driving in a bus lane in Glasgow - hadn't even noticed it was one - and got sent a Fixed Penalty Notice of £60, reduced to £30 if I paid within 28 days.


I went online and paid it. Or at least thought I had. The transaction looked complete, there were nothing to suggest that it had failed. I have sufficient funds to pay.


You can guess the rest - I later received a letter saying that I hadn't paid, and that the fine had been increased to £90. I appealed, explaining that it was their system that had failed to take payment, and hadn't told me it had failed, and I said I would pay the £30 again. Much later, I received a letter saying that the appeal had failed, and I must pay within 7 days. I really don't want to pay, when I've done everything I was supposed to do! Any advice?





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Update: I've realised this is a good money-making scheme for Glasgow City Council.


I decided to just pay the damn £90 and be done with, so I went through the online payment process and took screenshots. You get the usual popup of validating your bank card, and then a final screen saying 'Your bill payment request has been accepted'. Later on it says 'Please note that this is not a receipt as the transaction has not yet been

approved by your bank.' But the payment is never taken.


Basically, there is no way to pay online, and poor suckers like me are then hit with much higher charges later on. Someone should make a freedom of information request to see how many failed transactions there are, and how much money they are making from this :|

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